CUSTOMER CARE POLICY

This feature allows you to do the following things:

1. Check booking information.
2. Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
   • Chargeable additional service(s) is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
   • Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
3. Change contact information.
4. Modify Flights (Reschedule).
   • Rescheduling is allowed for all Garuda Indonesia flights (Domestic or International).
   • Rescheduling is only allowed before flight departure.
   • Rescheduling is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
   • Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule

For more detail, please check this link. 

It is easier and more convenient for your transaction with Garuda Indonesia Travel Voucher. You can also give this voucher as a special gift for your beloved ones or colleagues. Garuda Indonesia Travel Voucher is a voucher issued by Garuda Indonesia with a certain amount. Insert the voucher code on the payment page on Garuda Indonesia website or GIA Mobile app for ticket purchase and other Garuda Indonesia products.