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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

GarudaMiles Presents to You, Diaspora Indonesia Hong Kong’s Program for Indonesian Citizens Living in Hong Kong

GarudaMiles presents the Diaspora Indonesia Hong Kong’s Program which brought to Indonesian citizens who live in Hong Kong in order to make them experience a various benefits, such as:

Welcome bonus 300 miles for new members
Additional baggage quota of up to 20 kg (an additional 5 kg comes from the Diaspora Indonesia Hong Kong card, another 5 kg comes from tickets issued using the Diaspora Indonesia Hong Kong account code, as well as an additional 10 kg for Indonesian citizens live in Hong Kong and back to Indonesia for good)
Bonus 10% miles on Garuda Indonesia flights
Garuda Indonesia Special Price Ticket
Free printed card with special design for GarudaMiles Indonesian Diaspora Hong Kong, 2000 registrants

Terms and Conditions:

Register period : until 31^st December 2024
Register channel : via the Google Link Form https://bit.ly/DaftarGarudaMilesDiasporaHKG and attach Your Passport along with Your Hong Kong Identity Card on the registration link
Minimum age is 12 years old
Requirements for Indonesian Citizens (WNI) who live in Hong Kong, have a Hong Kong visa, as well as a Hongkong ID either as students or migrant workers/professionals
The enrollment process for GarudaMiles Diaspora Indonesia Hong Kong new member takes a maximum of 3 working days after registration
Card printing will be processed approximately 30 working days since the membership is active
An additional 5 kg baggage quota from the Diaspora Indonesia Hong Kong card can be obtained by inputting the GarudaMiles number during ticket reservation or quote Your GarudaMiles number card at the check-in counter
Additional baggage quota of 5 kg originating from tickets must be issued using the Diaspora Indonesia Hong Kong account code
For the Hong Kong Indonesian Diaspora who are traveling for good, they will receive an additional 10 kg baggage quota by attaching documents from the Indonesian Consulate General's Customs and Excise Consul, maximum 48 hours before departure
GarudaMiles reserve the right to modify the terms and conditions at any time without prior notice

The Registering Mechanism for GarudaMiles Diaspora Indonesia Hong Kong

Kindly click or scan the QR code down below for registering the Diaspora Indonesia Hong Kong card

bit.ly/DaftarGarudaMilesDiasporaHKG
Fill personal data’s requirement on the register link
Attach supporting documents such as Passport and Hong Kong ID
Continue by agreeing to the terms & conditions, then click Submit
GarudaMiles will process your application a maximum of 3 working days after the registration
The card printing process takes approximately 30 working days since the membership.

Steps to Use GarudaMules Diaspora Indonesia Hong Kong

Kindly visit all Garuda Indonesia Sales Offices and/or certain Travel Agents in Hong Kong
Making a reservation according to Your needs
Inform Your GarudaMiles number to our ground staff to be input into Your booking code (valid for Garuda Indonesia prime flights on the Hong Kong – Jakarta route and vice versa for one way or round trip)
Issued Your tickets and get a special price for Diaspora Indonesia Hong Kong’s Program
Total additional baggage is 20 kg, with the detail:
- An additional 5 kg of baggage will be stated on the ticket, and another additional 5 kg from the Diaspora Indonesia Hong Kong’s card could be claimed at the check-in counter
- Get an additional 10 kg for Indonesian citizens live in Hong Kong and back to Indonesia for good
Special for Indonesian citizens who fly back to Indonesia for good, in order to obtain the total baggage of 20 kg, You need to submit an application to Garuda Indonesia Hong Kong by attaching documents from the Indonesian Consulate General's Customs and Excise Consul, maximum 48 hours before departure and show all the documents to our check-in counter officer

We are currently developing the system for a better experience. Apologize for the inconvenience and thank you.

Manage My Booking
Bid Upgrade

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is allowed for all Garuda Indonesia flights (Domestic or International).
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule

For more detail, please check this link.

I have read online Manage My Booking notice and Information

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Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

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Book & Trip

We are currently developing the system for a better experience. Apologize for the inconvenience and thank you.

Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

My Trip

Manage My Booking
Bid Upgrade

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is allowed for all Garuda Indonesia flights (Domestic or International).
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule

For more detail, please check this link.

I have read online Manage My Booking notice and Information

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GarudaMiles Presents to You, Diaspora Indonesia Hong Kong’s Program for Indonesian Citizens Living in Hong Kong

Terms & Conditions Manage My Booking

Terms & Conditions Web Check-In

Travel Voucher

Book & Trip

Check In

Terms & Conditions Web Check-In

My Trip

Terms & Conditions Manage My Booking

Flight Info

Buy Voucher

Travel Voucher