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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

Adjustment of GarudaMiles Accrual and Qualification Tables

GarudaMiles always strive to give the best service for you, Garuda Indonesia’s loyal customer.
We made several adjustments for earning miles and GarudaMiles membership qualification scheme to ensure you get the main privilege of being GarudaMiles member.

This adjustments effective on December 15^th, 2020.

I. Adjustments in Miles Accrual Table

This scheme is valid for date of issued and date of travelling starts from December 15^th 2020.

Compartment	Class	Previous			Effective for Booking and Traveling Period on December 15^th 2020
		Frequency	Tier Miles	Award Miles	Tier & Award Miles
First Class	F, A, P	6	300%	205%	400%
Business Class	J	4	200%	155%	300%
	C	4	200%	155%	250%
	D	4	200%	155%	225%
	I	4	200%	155%	200%
Economy Class	Y	3	150%	105%	100%
	W	4	180%	135%	80%
	B, M, K, N	2	100%	80%	80%
	Q, T, V, H, S	1	75%	30%	30%
	G	1	75%	15%	30%
	L	1	25%	10%	10%
	E, U, Z	1	10%	2%	2%

These several adjustments are applied with details as follows :

GarudaMiles members who have booked their tickets (DOI) before 15 December 2020 will still earn mileage and frequency according to the previous Mileage Accrual Table.
According to the new Mileage Accrual Table, frequencies are no longer given for flights with Garuda Indonesia
There is no difference in the calculation of Tier Miles and Award Miles
Mileage for retroclaim will be awarded based on the date of issued (DOI) and date of travel (DOT) made.
There are no changes to GarudaMiles Gold and Platinum Bonus Tier

II. Adjustments in GarudaMiles Qualifications Table

Effective December 15^th , 2020, the calculation to increase GarudaMiles membership tier as follows:

Tier	Qualifications to Upgrade GarudaMiles Membership Tier before December 15^th 2020		New Qualification effective December 15^th 2020
Tier	Tier Miles	Frequency	Tier Miles
Platinum	50,000	50	30,000
Gold	30,000	30	20,000
Silver	30,000	10	10,000
Blue	Upon Enrollment	Upon Enrollment	Upon Enrollment

The calculations for maintaining GarudaMiles membership tier are as follows:

Tier	Qualifications to Maintain GarudaMiles Membership Tier before December 15^th 2020		New Qualification effective December 15^th 2020
Tier	Tier Miles	Frequency	Tier Miles
Platinum	40,000	45	25,000
Gold	25,000	25	15,000
Silver	10,000	10	10,000
Blue	-	-	1 activity in 3 years

Herewith several adjustments with details as follows :

The period for collecting Tier Miles is still the same as the current policy, which is 12 months or refer to other policy issued by GarudaMiles. After the qualification period ends, the Miles Tier accumulation will be reset.
Especially for GarudaMiles Gold and Platinum members, during the transition period from 15 December 2020 to 30 June 2021, GarudaMiles still in frequency of member flights to upgrade to Platinum or maintain the Platinum membership level. Following are the qualification details to get and to maintain GarudaMiles Platinum membership for the period 15 December 2020 to 30 June 2021:
- Upgrade: minimum 30,000 tier miles or 50 tier frequencies
- Maintain: minimum 25,000 tier miles or 45 tier frequencies
Frequency is no longer counted as a qualification requirement for GarudaMiles
New qualification policy will be applied for maintenance and downgrade process for GarudaMiles Silver member with membership validity period which expires after December 15^th 2020 and for GarudaMiles Gold and Platinum members which has passed the transition period, after June 30^th 2020.

For more information, please contact Garuda Indonesia Call Center at (+6221) 2351 9999/0804 1 807 807 or WhatsApp at +62 813 9845 4480 (message only) or send email to garudamiles@garuda-indonesia.com

Keep following the health protocol when you are traveling. Always wearing masks at the airport and during the flight, keep a minimum of one meter of physical distancing with others, also clean your hands by using soap or hand sanitizer.

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More information about travel requirements and flight policies during the new normal click here.

We are currently developing the system for a better experience. Apologize for the inconvenience and thank you.

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This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased from the website and mobile application.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is only allowed on domestic flights.
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased from the website and mobile app.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
- For more detail, please check this link.

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Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

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We are currently developing the system for a better experience. Apologize for the inconvenience and thank you.

Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

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Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased from the website and mobile application.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is only allowed on domestic flights.
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased from the website and mobile app.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
- For more detail, please check this link.

I have read online Manage My Booking notice and Information

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Adjustment of GarudaMiles Accrual and Qualification Tables

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