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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

EARN MILES BY STAYING AT SWISS-BELHOTEL INTERNATIONAL

GarudaMiles gives you another great option of world-class accommodation from which you can earn Mileage by stay in participating properties of Swiss-Belhotel International network in Indonesia and other countries.

For all bookings, inquiries and retro claim, members can reach our Reservations Hotline through:

Landline: (+62-21) 2952 7277 / (+62-21) 2952 7278
Toll Free Hotline: 0800 1 67 67 88
Email: sbiid@swiss-belhotel.com

Showing your GarudaMiles number when you check in at the Hotel with term and condition as follow:

Valid for booking period and transaction: 1 October 2023 until 30 April 2026
Valid for transaction :
- Food & Beverage consumption at Hotel’s managed Outlet/s
- In-room dining
- Laundry and dry-cleaning services by Hotel
- A spend on airport transfer managed and provided by hotel-owned services
Bonus Miles Scheme : For every qualifying hotel/resort stay by GarudaMiles members paying an Eligible Rate as defined, members will earn 3 GarudaMiles or 1 GarudaMiles for every USD 1 on the total hotel bill, excluding taxes and service charges.
1. Scheme 1 USD = 3 Miles, Qualifying  Room Rate :
  - Publish rate through swiss-belhotel.com
  - Walk in rate direct to hotel
  - Best Flexible rate through swiss-belhotel.com
  - Corporate dan Government rate
2. Scheme 1 USD = 1 Miles, Qualifying  Room Rate :
  - Discounted rate (include Promo fare, Credit Card Promo, BPTV, Seasonal Promo)
GarudaMiles Member show e-card/physic card upon check-in
The hotel may request for a valid identification from the member for verification
Retro claim can be proposed by members maximum 3 months after check-out date via CS Swiss-Belhotel or CS GarudaMiles by attaching proof of payment/invoice

Here is the list of Swiss-Belhotel International properties* participating in the Mileage earning program :

No	Country	Brand	Property Name	Number of Rooms
1	Australia	Swiss-Belresidences	The York by Swiss-Belhotel	150
2	Indonesia	Grand Swiss-Belhotel	Grand Swiss-Belhotel Darmo, Surabaya	227
3	Indonesia	Swiss-Belhotel	Hotel Ciputra Cibubur	107
4	Indonesia	Swiss-Belhotel	Hotel Ciputra Jakarta	339
5	Indonesia	Swiss-Belhotel	Hotel Ciputra Semarang	200
6	Indonesia	Swiss-Belhotel	Hotel Ciputra World Surabaya	212
7	Indonesia	MĀUA	MĀUA Nusa Penida, Bali	26
8	Indonesia	Swiss-Belboutique	Swiss-Belboutique Yogyakarta	121
9	Indonesia	Swiss-Belcourt	Swiss-Belcourt Bogor, West Java	306
10	Indonesia	Swiss-Belcourt	Swiss-Belcourt Kupang	98
11	Indonesia	Swiss-Belcourt	Swiss-Belcourt Makassar	76
12	Indonesia	Swiss-Belcourt	Swiss-Belcourt Lombok, West Nusa Tenggara	136
13	Indonesia	Swiss-Belexpress	Swiss-Belexpress Cilegon	115
14	Indonesia	Swiss-Belexpress	Swiss-Belexpress Kuta, Bali	110
15	Indonesia	Swiss-Belhotel	Swiss-Belhotel Airport, Jakarta	179
16	Indonesia	Swiss-Belhotel	Swiss-Belhotel Ambon	111
17	Indonesia	Swiss-Belhotel	Swiss-Belhotel Balikpapan	235
18	Indonesia	Swiss-Belhotel	Swiss-Belhotel Bogor	150
19	Indonesia	Swiss-Belhotel	Swiss-Belhotel Borneo Banjarmasin	135
20	Indonesia	Swiss-Belhotel	Swiss-Belhotel Borneo Samarinda	186
21	Indonesia	Swiss-Belhotel	Swiss-Belhotel Cendrawasih Biak	102
22	Indonesia	Swiss-Belhotel	Swiss-Belhotel Cirebon	182
23	Indonesia	Swiss-Belhotel	Swiss-Belhotel Danum, Palangka Raya	150
24	Indonesia	Swiss-Belhotel	Swiss-Belhotel Harbour Bay, Batam	180
25	Indonesia	Swiss-Belhotel	Swiss-Belhotel Jambi	137
26	Indonesia	Swiss-Belhotel	Swiss-Belhotel Kendari	109
27	Indonesia	Swiss-Belhotel	Swiss-Belhotel Lampung	167
28	Indonesia	Swiss-Belhotel	Swiss-Belhotel Makassar	296
29	Indonesia	Swiss-Belhotel	Swiss-Belhotel Maleosan Manado	169
30	Indonesia	Swiss-Belhotel	Swiss-Belhotel Manokwari	124
31	Indonesia	Swiss-Belhotel	Swiss-Belhotel Merauke	103
32	Indonesia	Swiss-Belhotel	Swiss-Belhotel Pangkalpinang	104
33	Indonesia	Swiss-Belhotel	Swiss-Belhotel Papua Jayapura	154
34	Indonesia	Swiss-Belhotel	Swiss-Belhotel Pondok Indah, Jakarta	159
35	Indonesia	Swiss-Belhotel	Swiss-Belhotel Rainforest, Kuta, Bali	161
36	Indonesia	Swiss-Belhotel	Swiss-Belhotel Serpong, South Tangerang	107
37	Indonesia	Swiss-Belhotel	Swiss-Belhotel Silae Palu	115
38	Indonesia	Swiss-Belhotel	Swiss-Belhotel Solo	252
39	Indonesia	Swiss-Belhotel	Swiss-Belhotel Sorong	127
40	Indonesia	Swiss-Belhotel	Swiss-Belhotel Tarakan	84
41	Indonesia	Swiss-Belhotel	Swiss-Belhotel Tuban, Bali	316
42	Indonesia	Swiss-Belhotel	Swiss-Belhotel Yogyakarta	167
43	Indonesia	Swiss-Belinn	Swiss-Belinn Airport, Jakarta	145
44	Indonesia	Swiss-Belinn	Swiss-Belinn Airport, Surabaya	133
45	Indonesia	Swiss-Belinn	Swiss-Belinn Balikpapan	134
46	Indonesia	Swiss-Belinn	Swiss-Belinn Baloi Batam	128
47	Indonesia	Swiss-Belinn	Swiss-Belinn Bogor	132
48	Indonesia	Swiss-Belinn	Swiss-Belinn Cibitung	92
49	Indonesia	Swiss-Belinn	Swiss-Belinn Cikarang	138
50	Indonesia	Swiss-Belinn	Swiss-Belinn Gajah Mada Medan	105
51	Indonesia	Swiss-Belinn	Swiss-Belinn Karawang	176
52	Indonesia	Swiss-Belinn	Swiss-Belinn Kemayoran, Jakarta	156
53	Indonesia	Swiss-Belinn	Swiss-Belinn Luwuk	102
54	Indonesia	Swiss-Belinn	Swiss-Belinn Malang	203
55	Indonesia	Swiss-Belinn	Swiss-Belinn Manyar, Surabaya	143
56	Indonesia	Swiss-Belinn	Swiss-Belinn Medan	170
57	Indonesia	Swiss-Belinn	Swiss-Belinn Modern Cikande	165
58	Indonesia	Swiss-Belinn	Swiss-Belinn Panakkukang, Makassar	183
59	Indonesia	Swiss-Belinn	Swiss-Belinn Saripetojo, Solo	137
60	Indonesia	Swiss-Belinn	Swiss-Belinn Simatupang, Jakarta	159
61	Indonesia	Swiss-Belinn	Swiss-Belinn Singkawang	217
62	Indonesia	Swiss-Belinn	Swiss-Belinn SKA Pekanbaru	109
63	Indonesia	Swiss-Belinn	Swiss-Belinn Timika, Central Papua	109
64	Indonesia	Swiss-Belinn	Swiss-Belinn Tunjungan, Surabaya	190
65	Indonesia	Swiss-Belinn	Swiss-Belinn Wahid Hasyim	122
66	Indonesia	Swiss-Belresidences	Swiss-Belresidences Kalibata, Jakarta	212
67	Indonesia	Swiss-Belresidences	Swiss-Belresidences Rasuna Epicentrum, Jakarta	108
68	Indonesia	Swiss-Belresort	Swiss-Belresort Belitung	78
69	Indonesia	Swiss-Belresort	Swiss-Belresort Dago Heritage, Bandung	161
70	Indonesia	Swiss-Belresort	Swiss-Belresort Pecatu, Bali	122
71	Indonesia	Swiss-Belresort	Swiss-Belresort Watu Jimbar, Sanur, Bali	306
72	Indonesia	Swiss-Belexpress	Swiss-Belexpress Rest Area KM 19	12
73	Indonesia	Swiss-Belexpress	Swiss-Belexpress Rest Area KM 166, Cipali, Majalengka	27
74	Indonesia	Swiss-Belexpress	Swiss-Belexpress Rest Area KM 164,Cipali, Majalengka	27
75	Indonesia	Zest Hotel	Zest Airport, Jakarta	235
76	Indonesia	Zest Hotel	Zest Bogor	138
77	Indonesia	Zest Hotel	Zest Harbour Bay, Batam	182
78	Indonesia	Zest Hotel	Zest Jemursari, Surabaya	130
79	Indonesia	Zest Hotel	Zest Legian, Bali	51
80	Indonesia	Zest Hotel	Zest Parang Raja, Solo	80
81	Indonesia	Zest Hotel	Zest Sukajadi, Bandung	143
82	Indonesia	Zest Hotel	Zest Yogyakarta	106
83	Malaysia	Swiss-Belhotel	Swiss-Belhotel Kuantan	334
84	Malaysia	Grand Swiss-Belhotel	Grand Swiss-Belhotel - Melaka	211
85	New Zealand	Swiss-Belresort	Swiss-Belresort Coronet Peak	82
86	New Zealand	Swiss-Belsuites	Swiss-Belsuites Victoria Park	40
87	New Zealand	Swiss-Belsuites	Swiss-Belsuites Pounamu	82
88	Philippines	Swiss-Belhotel	Valero Grand Suites by Swiss-Belhotel	270
89	Philippines	Swiss-Belhotel	Swiss-Belhotel Blulane	178
90	Thailand	Swiss-Belhotel	The Scene Cliff Villas by Swiss-Belhotel	24
91	Thailand	Swiss-Belhotel	Lanta Thip House by Swiss-Belhotel	24
92	Thailand	Swiss-Belhotel	Cruiser Island Resort by Swiss-Belhotel	40
93	Vietnam	Swiss-Belresort	Swiss-Belresort Tuyen Lam	151
94	Kuwait	Swiss-Belboutique	Swiss-Belboutique Bneid Al Gar	64
95	Kuwait	Swiss-Belinn	Swiss-Belinn Sharq	51
96	QATAR	Swiss-Belinn	Swiss-Belinn Doha	124
97	Bahrain	Swiss-Belhotel	Swiss-Belhotel Seef Bahrain	144
98	Bahrain	Swiss-Belresidences	Swiss-Belresidences Juffair	129
99	Bahrain	Swiss-Belsuites	Swiss-Belsuites Admiral Juffair	174
100	Bahrain	Grand Swiss-Belhotel	Grand Swiss-Belhotel Waterfront Seef	193
101	Oman	Swiss-Belinn	Swiss-Belinn Muscat	128
102	Kenya	Swiss-Belinn	Swiss-Belinn Nairobi	89
103	Kenya	Swiss-Belhotel	Nairobi Safari Club by Swiss-Belhotel	146
104	Malaysia	Swiss-Belinn	Swiss-Belinn Cherengin Hills	135

*Numbers may fluctuate

We are currently developing the system for a better experience. Apologize for the inconvenience and thank you.

Manage My Booking
Bid Upgrade

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased from the website and mobile application.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is only allowed on domestic flights.
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased from the website and mobile app.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
- For more detail, please check this link.

I have read online Manage My Booking notice and Information

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Check In
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Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

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We are currently developing the system for a better experience. Apologize for the inconvenience and thank you.

Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

Continue

My Trip

Manage My Booking
Bid Upgrade

Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased from the website and mobile application.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is only allowed on domestic flights.
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased from the website and mobile app.
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
- For more detail, please check this link.

I have read online Manage My Booking notice and Information

Gunakan sistem permintaan BidUpgrade yang inovatif untuk meraih kesempatan pindah dari Economy Class ke Business Class atau dari Business Class ke First Class sesuai dengan penawaran Anda.

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EARN MILES BY STAYING AT SWISS-BELHOTEL INTERNATIONAL

Terms & Conditions Manage My Booking

Terms & Conditions Web Check-In

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Book & Trip

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Terms & Conditions Web Check-In

My Trip

Terms & Conditions Manage My Booking

Flight Info

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