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Garuda Sales Office Palembang
Address : Jl. Kapten A. Rivai No. 35. Click here
Operational Hours (General)
Weekday : Monday-Thursday, 08.00 - 16.30 Friday, 08.00 - 17.00
Weekend / Public Holiday : Sunday, 08.00 - 15.00
Operational Hours (During the Fasting Month)
Weekday : 08:00 - 16:00
Weekend / Public Holiday : Sunday, 09.00 - 15.00
No. Telp : 08117806677 (WhatsApp Service)
No. Fax : -

If you need online reservation service and call centre outside of our operational hours, you can access them via this page.


If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows:

  • Name as stated on the passenger’s ticket
  • Ticket numbers
  • All routes
  • Route that you wish to refund
  • Credit or debit card numbers
  • Scanned identity card & credit/debit card

Please note that stipulation of ticket refund  is based on Garuda Indonesia’s regulation for each sub-class.

More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999

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Garuda Indonesia is the first Indonesian airline to join SkyTeam

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