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Garuda Indonesia Sales Office – PONTIANAK

Garuda Sales Office Pontianak
Address : Jl. Rahadi Usman No. 8A. Click here
Whatsapp Service : 08115741441
Operational Hours : Weekday : 08.00 - 16.30 
Weekend & Public Holidays : 09.00 - 13.00 


Garuda Sales Office Hotel Mercure
Address : Jl. Jenderal Ahmad Yani No.91, Parit Tokaya, Pontianak Sel., Kota Pontianak, Kalimantan Barat 78113, Indonesia. Click here
Operational Hours : -


Gerai Pontianak
Address : Gerai GA, Jln. Safioeddin No. 55C, Rt 001 Rw 001 Pasiran, Singkawang, Kalimantan Barat. Click here
Operational Hours : Monday - Saturday : 08.00 - 17.00 
Sunday : Tutup


 Internasional Supadio Airport
Address : Jalan Arteri Supadio Km. 17, Limbung, Raya River, Kubu Raya, Limbung, Kec. Sungai Raya, Pontianak, West Kalimantan 78381. Click here
Operational Hours : Monday - Thursday & Saturday: 08.00 – 16.00 
Friday: 08.00 – 18.00
Sunday: 10.00-18.00


If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows:

  • Name as stated on the passenger’s ticket
  • Ticket numbers
  • All routes
  • Route that you wish to refund
  • Credit or debit card numbers
  • Scanned identity card & credit/debit card

Please note that stipulation of ticket refund  is based on Garuda Indonesia’s regulation for each sub-class.

More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999

If you need online reservation service and call centre outside of our operational hours, you can access them via this page.


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Garuda Indonesia is the first Indonesian airline to join SkyTeam

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