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Garuda Indonesia Sales Office – SURABAYA

Sales Office - Graha Bumi
Address : Graha Bumi Surabaya Lt. 1, Jl. Basuki Rachmat 126-128.  Click Here
Whatsapp Service : 0811323441
Operational Hours : Weekday : 08.00 - 16.00 WIB
Saturday : 09.00 - 15.00 
Sunday & Public Holidays : Close

 

Sales Office - Pakuwon Mall
Address : Pakuwon Mall Lt. II (area food society), Jalan Puncak Indah Lontar II, Babatan, Kec.Wiyung, Surabaya 60213 Click here
Operational Hours : Every Day : 11.00 - 18.00 

 

Internasional Airport Juanda Sidoarjo 
Address : Jl. Ir. H. Juanda, Betro, Sedati, Kabupaten Sidoarjo, Jawa Timur 61253. Click here
Hotline : 031-8690907
Operational Hours : Every Day: 05.00 - 18.00 

 

Branch Office Surabaya
Teleservice : 0821-4197-0007
Operational Hours : Weekday : 08.00 - 16.00 
Saturday : 09.00 - 15.00 
Sunday: Offline

If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows:

  • Name as stated on the passenger’s ticket
  • Ticket numbers
  • All routes
  • Route that you wish to refund
  • Credit or debit card numbers
  • Scanned identity card & credit/debit card

Please note that stipulation of ticket refund  is based on Garuda Indonesia’s regulation for each sub-class.

More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999

If you need online reservation service and call centre outside of our operational hours, you can access them via this page.

 

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