PREPAID EXCESS BAGGAGE

Feel like bringing more goods? Don't worry. With our prepaid excess baggage, you can save more if you purchase an extra baggage in advance. You can purchase prepaid excess baggage via Garuda Indonesia Ticketing Office and Garuda Indonesia website and mobile app a maximum of 24 hours prior to the departure time.

For pre-purchase via Garuda Indonesia mobile app, prepaid excess baggage should be purchased at the time of booking your flight ticket.

Terms and conditions:

• The acceptance of baggage upon check-in is determined by the baggage rules issued by Garuda Indonesia
• There are 8 (eight) packages of prepaid baggage you can choose from:
  5 kg ; 10 kg ; 15 kg ; 20 kg ; 25 kg ; 30 kg ; 35 kg ; 40 kg
• One passenger is only allowed to purchase one package per sector
• Valid for domestic and international ticket of Garuda Indonesia
• Not valid for interline flight (codeshare) with other airlines
• The difference between purchased Prepaid Baggage and Actual Checked Baggage on Board is not refundable.

Changes and Refund For Prepaid Excess Baggage

• 25% penalty from basic fare of Prepaid Excess Baggage rate shall be implied for refund; except for reroute and reissue.
• Refund shall not be applied for partly weight used of EMD Prepaid Excess Baggage.
• Refund for unused Prepaid Baggage’s EMD shall be submitted at the latest 24 (twenty four) hours from the date of cancelled departure. e.g : pax have flight schedule on 17 October 2020, the refund request shall be submitted maximum on 10 October 2020.
• The difference between purchased Prepaid Baggage and Actual Checked Baggage on Board is not refundable.
• In case of reroute :
  • If the new Prepaid Excess Baggage rate is lower than original rate, no residual value shall be refunded.
  • If the new Prepaid Excess Baggage rate is higher than original rate, additional charge shall apply.
• Full refund will be applied for unused EMD due to some of the following circumstances caused by Airline, such as :
  • Flight cancelation
  • Flight schedule change
  • Failed on re-accommodating
  • Over or under carriage
  • Offloading
  • Misconnection
  • Safety or legal reason
  • Force majeure
• Refund of EMD Prepaid Excess Baggage can be processed at the GA ATO or CTO.
• For EMD issuance where the ticket was issued at the Travel Agent (other than Garuda Indonesia Ticketing Office), documents shall be refunded at :
  • Passenger’s ticket shall be refunded at original issuing office
  • EMD Prepaid Baggage shall be refunded at Garuda Indonesia Ticketing Office

For more information about the prepaid excess baggage rate, please click the pdf icon below.

 PREPAID BAGGAGE RATE FOR DOMESTIC ROUTE

 PREPAID BAGGAGE RATE FOR INTERNATIONAL ROUTE