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Notice and Information

  • Online Check-in is not available for the following passengers:
    • Passengers without purchased e-ticket
    • For infants under 2 years old not occupying a seat
    • Passengers who need special assistance at the airport e.g.) customer with pregnant condition, children aged less than 12 years old who travel alone, Unaccompanied Minor (UM), require a wheelchair, stretcher case, or other special handling in airport.
    • Passenger with Staff Ticket ID
  • You are being assigned with your seat by default but you may change your seat preference by Internet Check-in.
  • Please report your Internet Boarding Passes (both of PDF boarding pass and mobile QR barcode boarding pass) first to the Airport Check-in Counter before Boarding.
  • For international flights, please make sure that you have your Passport with the validity minimum six month from date of travel and other valid travel documents e.g.) Visa document required for the trip and present them to the Garuda Indonesia check-in counter at the Airport.
  • Boarding gate number and seat number may be changed without notice for reasons such as the circumstances at the airport on the day of the flight, or a change of airplanes. Please check the airport information display system after arriving at the Airport.
  • If you fail to complete the Internet Check-in procedure due to a technical problem, such as a printer or system error, please refer to the instructions on the page, and complete the boarding procedure at a Airport Check-in Counter.
  • Internet Check-in service is available from 24 hours to 4 hours before departure
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    Information:

  • For use of the service, please present the e-ticket with confirmed reservation.
  • For prompt customs and immigration procedures, please bring your passport and fill in your passport information in internet check-in process.
  • Passengers with connecting flight, Check-in only can be done sequentially.
  • Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.  
  • Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (both of Economy and Business Class), with a maximum size of length 56 cm, width 23 cm, and height 36 cm (for CRJ and ATR Aircraft type maximum size of length 41 cm, width 17 cm, and height 34 cm).
  • Please make sure that you have not packed any valuable and or dangerous goods and or forbidden in your checked baggage as stipulated in the prevailing laws.
  • Please make sure that the baggage are you belonging, packed by you, and under your supervision.
  • Check-in at the Airport close 45 minutes to international departure, and 30 minutes to domestic departure.
  • Boarding Gate open 120 minutes to departure and Aircraft door close 10 minutes to departure.
  • Passengers who make cancellation have to report to Check-in counter or Garuda Indonesia Call Center.
  • For further information please contact Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999

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Baggage

Baggage means customer's belongings or personal property deemed necessary or appropriate for wear, use, comfort or convenience.

Travel Insurance

Wherever you go in the world, Garuda Indonesia Travel Insurance, powered by Allianz Utama Indonesia, offers comprehensive coverage so you can fly domestically and abroad with peace of mind.

Travel Tips

Find out the dos and don’ts before flying so you can have a hassle-free journey.

Baggage Service


Our cabin crew is always ready to assist you with all your inquiries.

Baggage means customer's belongings or personal property deemed necessary or appropriate for wear, use, comfort or convenience. This includes both checked and unchecked baggage, unless stated otherwise.

Items such as medicine, money, jewelry, negotiable papers, securities, valuables and documents will not be included in checked baggage, but should be carried by passengers at all times. We recommend you to pack your belongings in proper luggage to avoid damage to contents. All baggage (checked/unchecked) must be x-rayed.

We remind you to attach nametag, address and telephone number (in English), as these will be helpful for identification in case your baggage is lost during your journey. Garuda Indonesia offers blank nametags, free of charge, at all check-in counters.

For further information please contact Garuda Indonesia Call Center at 0804 1 807 807 (Within Indonesia region only) or +62 21 23519999+62 21 23519999.

FAQs

Baggage Info

Travel Insurance


Garuda Indonesia Travel Insurance.

Wherever you go in the world, Garuda Indonesia Travel Insurance, powered by Allianz Utama Indonesia, offers comprehensive coverage so you can fly domestically and abroad with peace of mind. Garuda Indonesia Travel Insurance is a special offer for passengers who make online flight bookings via www.garuda-indonesia.com.

Garuda Indonesia Travel Insurance covers, among other risks:

  • Flight and baggage delay benefits
  • Loss or damage of baggage
  • Loss of travel documents
  • Reimbursement of medical expenses
  • Daily hospital benefits
  • Emergency medical evacuation & repatriation
  • 24-Hour travel & medical assistance

 

*This product is currently unavailable for inbound flights to Indonesia

FAQs

Travel Tips


International Service.

  • Plan and reserve your trip in advance to ensure you can travel when and how you want.
  • Choose the most flexible ticket to enable you to change your reservation.
  • Prepare valid passport and other required documents.
  • Pack sufficient personal belongings.
  • Be at the airport at least 2 (two) hours before your scheduled departure.

Domestic Service.

  • Plan and reserve your trip in advance to ensure you can travel when and how you want.
  • Choose the most flexible ticket to enable you to change your reservation.
  • Pack sufficient personal belongings.
  • Be at the airport 1 (one) hour before your scheduled departure at the latest

The concept of Indonesian hospitality is applied into several icons to delight the five senses

Garuda Indonesia Experience is a new concept of service designed to allow passengers to experience Indonesia at its best. From the moment they make flight reservation until their arrival at the destination, passengers of Garuda Indonesia are pampered with a sincere and friendly service, the epitome of Indonesian hospitality, as symbolized in our new standard greetings, ‘Salam Garuda Indonesia’.

By introducing the concept of Garuda Indonesia Experience, Garuda Indonesia is creating a special brand identity for the company and at the same time promoting Indonesia in the international level. The concept of Garuda Indonesia Experience is based on “5 senses” (sight, sound, scent, taste, and touch) which includes 24 “customer touch points”, from pre-journey, pre-flight, in-flight, post flight and post journey services.

Since it was first launched in 2009, Garuda Indonesia Experience has been relying on Indonesian hospitality as its main base. This is in line with the vision of Garuda Indonesia, to become a reliable airline which is offering high quality services to people around the world with Indonesian hospitality in its core. Garuda Indonesia has a special mission, as the flag carrier of Indonesia which promotes Indonesia to the international society. The concept of Indonesian hospitality is applied into several icons designed to delight the five senses. We can see it on the unique Indonesian materials and ornaments used for the interior of the aircraft, the exotic scent of Indonesian flowers, the sound of Indonesian indigenous folk music and the taste of Indonesian traditional food and beverage. During 2009, the company carried out refurbishment program for its old fleet, Boeing 747-400 and Airbus 330-300, by changing the design interior of the aircrafts and adding Audio Video On Demand (AVOD) facilities. These steps are in line with the concept of Garuda Indonesia Experience.

Apart from involving the five senses, the concept of Garuda Indonesia Experience should also includes these basic values: on-time and safe (for product), prompt and precise (for process), clean and comfortable (for premises) and reliable, professional, competent and helpful (for staff). The concept has been widely accepted by the customers of Garuda Indonesia.

Sight

Indonesia offers beautiful treats for the visitors, which includes a great variety of Indonesian traditional textiles, tapestry with vivid colors, beautiful patterns and unique textures.

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Sound

Indonesian traditional music and musical instruments are a reflection of the diverse ethnic groups and cultures peacefully co-existing in the vast archipelago.

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Scent

Aromatic flowers and herbs have been used in Indonesia since ancient times, and the tradition continues to live today on modern aromatherapy and spa treatments.

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Taste

For centuries, Indonesia has been known as the land of spices and a heaven of tropical fruits. Lying at the crossroad of trading routes since ancient times.

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Touch

Indonesia is also known for its hospitality, the trait which has been capturing the hearts of many, making the country one of world’s most favorite destinations.

Read More >>