For your convenience, now Garuda Indonesia has seat arrangements for passengers during the flight as follows:

• Passengers limitation based on seat capacity.
• Physical distancing within each passenger.
• Passengers who are traveling together with family or within the same booking code are allowed to sit side-by-side at a designated seat.

The passenger must show several documents before the flight as travel requirements. The document copies will be collected at the check-in counter, while the original document should be kept by the passenger.

Garuda Indonesia has no responsibility due to wrong or incomplete documents and free from law liability to reject passengers if the documents are not suitable for the requirements.

Garuda Indonesia has a penalty policy for no show passengers on their flight schedule. Ensure your self to take a flight based on schedule or change the schedule before it is due.

For every passenger who wants to travel must follow the health protocols due to COVID-19 by wearing a mask at the airport area and during flight, also keep physical distancing. 

Dear Valued Customer,

Welcome and thank you for your trust in choosing to travel on board Garuda Indonesia

Term & Condition on Jakarta – Jeddah Flight :

• Saudi Arabia Citizen
• GCC ( Gulf Cooperation Council) Citizen
• Non-Saudi Arabia' Citizen who holdinga valid visa ( Exit/Entry, Resindence/Iqamah, and Visit)
• Have a negative result (PCR) test from a verified laboratory written in English, and it must be done not later than 72 hours before departure
• The passenger must complete several documents before the flight as travel requirements.
• Garuda Indonesia has no responsibility due to wrong or incomplete documents and free from law liability to reject passengers if the documents are not suitable for the requirements

Term & Condition for Refund and Rebooking :

• Garuda Indonesia has a penalty policy for Cancellation (Refund) up to 75% of ticket price
• Garuda Indonesia has a penalty policy for Rebooking up to IDR 3,000,000 per coupon

 For every passenger who wants to travel must follow the health protocols due to COVID-19 by wearing a mask at the airport area and during flight, also keep physical distancing.

Dear Valued Customers,

Welcome and thank you for your trust in choosing to travel on board Garuda Indonesia

Term & Condition on Jeddah – Jakarta Flight :

• Indonesia's Citizen who has valid travelling document ( Passport/PLP, Final Exit or Exit Re-Rentry) and include with copy document when booking the ticket
• Non-Indonesia Citizen who has KITAS/KITAP
• Negative result (PCR) test document with 7 days validity
• The passenger must complete several documents before the flight as travel requirements
• Garuda Indonesia has no responsibility due to wrong or incomplete documents and free from law liability to reject passengers if the documents are not suitable for the requirements

Term & Condition for Refund and Rebooking :

• Garuda Indonesia has a penalty policy for Cancellation up to 75% of ticket price
• Garuda Indonesia has a penalty policy for Rebooking up to SAR 780 per coupon 

Continue For every passenger who wants to travel must follow the health protocols due to COVID-19 by wearing a mask at the airport area and during flight, also keep physical distancing.

In order to ensure the authenticity and validity of nucleic acid testing, Xiamen Airlines designated the only designated testing agency with the qualifications for nucleic acid testing of the new coronavirus as announced by the Chinese Embassy in Indonesia. At the same time, to further screen asymptomatic patients, serum antibody testing was added. Please bring your passport or scanned copy:

(1) Testing location: Fave Hotel Bandara, address: Jl.Husein Sastranegara, RT.004/RW.001, Jurumudi, Benda, Kota Tangerang, Banten 15125.

(2) Inspection day: every Monday (before flight on Thursday)  inspection time: 08:00-11:00, please do not be late;

The use of inspection reports from other hospitals that do not perform inspections at designated times and places under the on-site supervision of Xiamen Airlines staff will not be recognized by Xiamen Airlines.

Also passengers need to implement a advance payment of Isolation fee IDR13,667,000 in Fuzhou for 14-days,Please kindly contact Xiamen Airline by +62 21 5794 8316.

For other unexplained matters, please refer to the "Notice on the Implementation of Specific Measures for Passengers on Flights to China in Indonesia to Board with a Negative Coronavirus Nucleic Acid Test Certificate":

http://id.china-embassy.org/chn/sgsd/t1807520.htm, thank you for your understanding and cooperation.

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