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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

Last updated on June 4, 2020, 11.00 PM (Jakarta time GMT +7)
To get the latest information, please clear cache on your browser periodically

Thank you very much for your continued and loyal support of Garuda Indonesia. Garuda Indonesia has taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, cabin crew and other employees.

Passenger & Document Requirements  

Garuda Indonesia ensures that it fully supports the Indonesian Government policy as well as local governments in order to prevent the spread of COVID-19 in Indonesia which stated in:

  • Ministry of Transportation Regulation No. 25 of 2020 concerning Transportation Control during the Eid Al-Fitr Season in the framework of prevention the spread of COVID-19
  • Gugus Tugas Percepatan Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 5 of 2020 concerning People Movement Restrictions
  • Ministry of Health letter SE No. HK.03.01/MENKES/338/2020 concerning Health Protocol for Handling the Return of Indonesian Citizens & Arrival of Foreigners in the State Entrance and PSBB Regions

Categories of people that are allowed to travel are as follows:

  1. International Flight
    1. Outbound Indonesia: requirements should refer to each destination country's measure which is provided on the IATA Travel Center here
    2. Inbound Indonesia: Exemption policy of foreigners that are allowed to enter Indonesian territory refers to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020, click the button Travel Restrictions to Indonesia below for detailed information.
      While there is no restriction for Indonesian Citizens entering Indonesian territory, as long as it follows the document requirement. 

  2. Domestic Flight
    • A person who works for Government Organization or Private Sectors who perform these services:
        -  COVID-19 Handling Acceleration Services
        -  National Defense, Security & Public Order Services
        -  Health Care Services
        -  Basic Needs Services & Support
        -  Key Economic Function Services 
    • Patients who need urgent health care/a person whose imminent family member is seriously ill
    • Condolences visit to an imminent family member
    • Special repatriation flight operations for the repatriation of Foreign Citizens, Indonesian Migrant Workers, Indonesian Citizens, Indonesian Students or special repatriation with government permits to a domestic destination 

People who are eligible to travel as above (both Indonesian Citizens & Foreign Citizens) are required to provide the documents as follows based on their category and destination upon traveling:

 

Route
(1)
Travel Endorsement from a Company/ Institution

 

(2)
Travel Statement Letter in Accordance with COVID-19 Control in Indonesia
(3)
Health Certificate with a non-reactive Rapid Test result or negative PCR/Swab Test result
(4)
Health Certificate with a negative PCR/Swab Test result
(5)
Bali Health Alert Form
(6)
DKI Jakarta Entry/Exit Permit Letter (SIKM) 
International flight to final destination Jakarta/ Surabaya
 
 
✓*
 
 
 
International flight to final destination Denpasar
 
 
 
 
Transit flight from International to Domestic destination via Jakarta/ Surabaya/ Denpasar with final destination EXCEPT Denpasar, Pangkal Pinang, Tanjung Pandan, Balikpapan
✓*
 

 

 
Domestic to Jakarta
 
 
Domestic to Denpasar  
 
 
Domestic to Pangkal Pinang, Tanjung Pandan, Balikpapan
     
Domestic to/from other destinations EXCEPT Denpasar, Pangkal Pinang, Tanjung Pandan, & Balikpapan
 
 
 

Detail of each document is as follows:

  • (1) Travel Endorsement from a Company/Institution
    • Duty trip of a person who works for Government Organization or Private Sectors
      → Public Civil Servants, Indonesian Army, Indonesian Police Force: Statement Letter to fulfill official duties/business trip that is authorized by the Official (min. Echelon 2)
      → Employees of: State-Owned Enterprises, Regional Owned Enterprises, Task Forces, Non-Government Organization/Enterprises: Statement Letter to fulfill official duties/business trip that is authorized by the Director or Chief of the office
      → For passengers who don’t represent Government Organization or Private Sectors must include Statement Letter with a duty stamp authorized by the local Headman/Head of Village (Lurah/Kepala Desa)
      All duty trips must also include a report of travel itinerary (departure schedule, activity rundown on the destination, return schedule)
    • Patients who need urgent health care/a person whose imminent family member is seriously ill
      Reference letter from a hospital for the patient who needs urgent health care on the destination
    • Condolences visit an imminent family member
      Family’s member death certificate
    • Repatriation of Indonesian Citizens & Foreign Citizens, with government permits from/to a domestic destination
      → Repatriation of Indonesian Migrant Worker: Reference Letter from Badan Perlindungan Pekerja Migran Indonesia (BPPMI) or Indonesian Government Representatives
      → Repatriation of Indonesian Students abroad: Reference Letter from University or School
      → Repatriation of Foreign Citizens: The final destination is required to be the same as passport domicile
  • (2) Travel Statement Letter in Accordance with COVID-19 Control in Indonesia
    Can be downloaded and filled out here
  • (3) & (4) Health Certificate with a non-reactive Rapid Test result or negative PCR/Swab Test result
    → Health Certificate with a non-reactive result from a Rapid test valid maximum 3 days from the health facility issuance
    → Health Certificate with a negative result from a PCR/Swab test valid maximum 7 days from the health facility issuance
    *For international flight passengers to Jakarta (CGK) & Surabaya (SUB) who cannot provide negative PCR/Swab test result, will be allowed to fly and enter Indonesia, however, the passenger must go through a PCR/Swab test & quarantine procedure by the local authority upon arrival in Indonesia
  • (5) Bali Health Alert Form
    This form is required for all passengers with I Gusti Ngurah Rai Airport (DPS) as the end destination, it can be accessed on Bali local government page here.
  • (6) DKI Jakarta Entry/Exit Permit (SIKM)
    This letter is required for all passengers with Soekarno Hatta International Airport (CGK) as the end destination. More information regarding this permit can be accessed on DKI Jakarta local government page here.

Passengers are expected to prepare a copy and original copy of the documents prior to arrival at the departure airport and present it upon check-in. Garuda Indonesia is not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.

Policy for Passengers to Wear Masks Onboard & in Airport Area

Garuda Indonesia requires passengers to put on a mask at the airport and during flight.

Garuda Indonesia also urges passengers to prepare their own masks as well as own personal hygiene kits according to their individual needs before the flight.

Electronic Health Alert Card

For those of you entering Indonesia and or flying domestic flights within Indonesia are required to fill a Health Alert Card from the Indonesian Ministry of Health. For more convenience & to avoid queueing, we suggest using E-HAC (Electronic Health Alert Card) app for Android smartphone users that can be downloaded here before your journey.

For those who don’t have the E-HAC app, Health Alert Card will be given in departure airport or on-board before landing.

Below are list of available routes:

DOMESTIC ROUTE (last updated 28 May 2020, 03:00 PM)

No Route Flight Number Schedule (Day)
1 Jakarta – Medan vv GA186/189 Daily
2 Jakarta – Sibolga vv GA262/263 Monday, Wednesday, Friday
3 Jakarta – Pekanbaru vv GA172/175/176/179 Daily
4 Jakarta – Padang vv GA148/149 Daily
5 Jakarta – Padang  vv GA164/167 2 June (Tuesday)
6 Jakarta – Banjarmasin vv GA 532/537 Daily
7 Jakarta – Balikpapan vv GA564/567 Daily
8 Jakarta – Pontianak vv GA 502/505 Monday, Wednesday, Friday
9 Jakarta – Pontianak vv GA504/507 Sunday
10 Jakarta – Palangkaraya  vv GA552/553 Tuesday, Thursday
11 Jakarta – Malang  vv GA290/291 Tuesday, Thursday
12 Jakarta – Malang  vv GA292/293 Friday
13 Jakarta – Denpasar  vv GA408/411 Daily
14 Jakarta – Denpasar  vv GA420/423 Monday, Tuesday, Thursday, Sunday
15 Jakarta – Denpasar  vv GA402/407 Wednesday, Friday, Saturday
16 Jakarta – Manado  vv GA600/601 Tuesday, Thursday, Friday
17 Jakarta – Lombok  vv GA430/433 Monday, Wednesday, Friday
18 Jakarta – Ternate  vv GA648/649 Wednesday, Friday
19 Jakarta – Denpasar –  Kupang vv GA438/439 Monday, Wednesday, Friday
20 Jakarta – Bengkulu  vv GA296/297 Wednesday, Friday
21 Jakarta – Banda Aceh  vv GA146/147 Wednesday, Friday, Sunday
22 Jakarta – Jambi  vv GA126/127 Monday, Thursday
23 Jakarta – Palembang  vv GA104/109 Daily
24 Jakarta – Semarang  vv GA242/245 Tuesday, Thursday, Saturday, Sunday
25 Jakarta – Semarang  vv GA232/235 Monday, Wednesday, Friday
26 Jakarta – Bandar Lampung  vv GA72/73 Monday, Wednesday, Friday
27 Jakarta – Yogyakarta  vv GA206/207 Daily
28 Jakarta – Yogyakarta  vv GA214/215 Wednesday, Friday, Sunday
29 Jakarta – Batam  vv GA152/155 Daily
30 Jakarta – Tanjung Pinang  vv GA286/287 Wednesday, Friday, Sunday
31 Jakarta – Pangkal Pinang  vv GA136/137 Thursday, Sunday
32 Jakarta – Tanjung Pandan  vv GA284/285 Thursday
33 Jakarta – Surabaya  vv GA 306/311, 318/323 Daily
34 Jakarta – Labuan Bajo  vv GA 452/453 Friday
35 Denpasar – Labuan Bajo vv Ga 7036/7037 Tuesday, Thursday
36 Jakarta – Banyuwangi  vv GA264/265 Tuesday, Wednesday, Thursday
37 Denpasar – Semarang vv GA446/447 Friday, Sunday
38 Denpasar – Lombok vv GA450/451 Tuesday, Thursday, Sunday
39 Jakarta – Surabaya – Kupang – Surabaya – Jakarta vv GA448/449 Thursday, Sunday
40 Makassar – Kupang vv GA678/679 Wednesday, Friday, Sunday
41 Jakarta – Solo  vv GA228/221 Friday, Sunday
42 Yogyakarta – Denpasar vv GA252/GA253 Friday, Sunday
43 Makassar – Yogyakarta vv GA676/GA677 Friday, Sunday
44 Denpasar – Makassar vv GA620/GA621 Friday, Sunday
45 Jakarta – Makassar – Biak –  Jayapura vv GA650 Thursday, Saturday
GA651 Friday, Sunday
46 Jakarta – Denpasar – Timika –  Jayapura vv GA652 Tuesday, Friday, Sunday
GA653 Monday, Wednesday, Saturday
47 Jakarta – Makassar – Timika  –  Jayapura vv GA654 Monday, Friday
GA655 Monday, Friday
48 Jakarta – Jayapura vv GA656 Tuesday, Sunday
GA657 Monday, Wednesday
49 Jakarta – Makassar – Jayapura –  Merauke vv GA658 Monday, Wednesday
GA659 Tuesday, Thursday
50 Jakarta – Makassar – Ambon vv GA640 Tuesday
GA641 Wednesday
51 Jakarta – Makassar – Kendari vv GA604/605 Thursday, Sunday
52 Jakarta – Makassar – Palu vv GA608/609 Monday, Wednesday, Friday, Saturday
53 Jakarta – Makassar – Gorontalo vv GA642/643 Tuesday
54 Makassar – Mamuju vv GA660/661 Wednesday, Sunday
55 Jakarta – Sorong  VV GA682/683 Wednesday, Saturday
56 Balikpapan – Berau vv GA467 Monday, Thursday, Friday
57 Berau – Balikpapan – Banjarmasin vv GA462 Monday, Thursday, Friday
58 Banjarmasin – Balikpapan vv GA463 Monday, Thursday, Friday
59 Makassar – Sorong vv GA698/699 Daily
60 Sorong – Jayapura vv GA694/695 Daily
61 Balikpapan – Yogyakarta vv GA468/469 Monday, Friday
62 Jakarta – Samarinda vv GA580/581 Monday, Friday

INTERNATIONAL ROUTE (Last updated 29 May 2020, 10:00 AM)

No Route Flight Number Period Schedule (Day)
1 Jakarta - Singapura - Jakarta GA830/GA831 Until 30th June 2020 Daily
2 Jakarta - Kualalumpur - Jakarta GA820 /GA821 Until 30th June 2020 Tuesday, Thursday, Sunday
3 Jakarta - Hongkong - Jakarta GA876/GA873 Until 30th June 2020 2,3,4 June, and every Sunday
4 Jakarta - Haneda GA874 Until 30th June 2020 Wednesday, Sunday
5 Haneda - Jakarta GA875 Until 30th June 2020 Monday, Thursday
6 Jakarta - Seoul GA878 Sampai 30 June 2020 Thursday, Saturday
7 Seoul - Jakarta GA879 Sampai 30 June 2020 Friday, Sunday
8 Jakarta - Osaka GA888 Sampai 30 June 2020 Saturday
9 Osaka - Jakarta GA889 Sampai 30 June 2020 Monday
10 Jakarta - Sydney GA712 Sampai 30 June 2020 Tuesday
11 Sydney - Jakarta GA713 Until 30th June 2020 Thursday
12 Jakarta - Melbourne GA716 Until 30th June 2020 Saturday
13 Melbourne - Jakarta GA717 Until 30th June 2020 Sunday
14 Jakarta - Perth - Jakarta GA724/GA725 Until 30th June 2020 Thursday
15 Jakarta - Amsterdam GA088 Until 30th June 2020 Thursday
16 Amsterdam - Jakarta GA089 Until 30th June 2020 Saturday

Garuda Indonesia advises passengers to frequently check flight schedules on the official Garuda Indonesia information channel such as call centers and social media. This is to anticipate changes in flight frequency due to operational reasons.

Below are list of routes that currently suspended due the current situation:

Region Route Status Period

 

Domestic

Timika (all domestic routes) Suspended Until further notice
Jayapura (all domestic routes) Suspended Until further notice
Nabire (all domestic routes) Suspended Until further notice

Asia Pacific

Denpasar - Singapura - Denpasar Suspended Until 30th June 2020
Surabaya - Singapura - Surabaya Suspended Until 30th June 2020
Jakarta - Bangkok - Jakarta Suspended  Until 30th June 2020 

 

 

 

China

Jakarta - Guangzhou - Jakarta Suspended Until 30th June 2020
Jakarta - Shanghai - Jakarta Suspended Until 30th June 2020
 Denpasar - Beijing - Denpasar Suspended Until 30th June 2020
Denpasar - Guangzhou - Denpasar  Suspended Until 30th June 2020
Denpasar - Zhengzhou - Denpasar  Suspended Until 30th June 2020
Denpasar - Shanghai - Denpasar  Suspended Until 30th June 2020
Denpasar - Xi'an - Denpasar  Suspended Until 30th June 2020
Denpasar - Hong Kong - Denpasar  Suspended Until 30th June 2020

Middle East

Jakarta - Jeddah - Jakarta Suspended Until 30th June 2020
Jakarta - Madinah - Jakarta Suspended Until 30th June 2020

Other routes that are not included above are still operating, but there may be a frequency reduction or some flight number may not be operating, Garuda Indonesia will inform every passenger if any changes happen to their flight or you may frequently check your upcoming flight.

Garuda Indonesia has adopted a flexible policy regarding rescheduling and rerouting mechanisms for all flight services domestic and international routes & code-share flights (except the Middle East & Africa) with the following terms & conditions:

  • Domestic Flight: Valid for tickets issued on/before 31 May 2020 with  travel dates from 24 January 2020 - 30 June 2020
  • International Flight: Valid for tickets issued on/before 23 April 2020 with  travel dates from 24 January 2020 - 31 July 2020
  • Combination flight (International & Domestic) refers to the International Flight condition

Further provisions:

  • You can choose between rescheduling or rerouting your flight for 1 time only without any rebooking fee
  • Reschedule without any additional charge applies only to the same route and same cabin of flight (regardless the fare class) to dates outside black-out period until December 31, 2021
    If the new travel dates fall on the black-out period, fare differences and taxes apply
  • Reroute without any additional charge applies to a flight of equal or lesser value
  • If you haven’t decided your new itinerary, you may extend your ticket validity until December 31, 2021 
  • Refunds are possible via travel voucher
    Travel vouchers can be utilized for Garuda Indonesia flight ticket which valid until December 31, 2021, or other Garuda Indonesia products.
  • No show fee will be applied if the reservation is not canceled (through rescheduling/rerouting/extend ticket validity or refund) by the passenger before departure
  • For code-share flights with other airlines, rescheduling must be to the same fare-class. For a different fare-class, there will be an additional charge

Reschedule, reroute and refund can be done through Garuda Indonesia 24-hour Live Chat, Call Center service (+6221 2351 9999 and 0804 1 807  807).

You could also refund your ticket into travel voucher with the online form below:

Refund Form

Currently, we are experiencing high volumes of inquiries and trying to work through reservations with the most urgent travel dates first. We encourage passengers with departure dates within the next 48 hours to contact us through our 24-hour live chat and call center. While reservations that fall beyond this time frame, please consider to contact us through E-Mail (customer@garuda-indonesia.com).

The Indonesian authorities have taken the following steps to further limit the risk of community spread in Indonesia with the restrictions on the visit of Foreign Citizens to enter Indonesia. The prohibition referred to in exempted from:

  1. Foreign citizens who hold Limited Stay Permits (KITAS) and Permanent Stay Permits (KITAP)
  2. Foreign citizens holders of Diplomatic and Service Visas
  3. Foreign citizens who hold Diplomatic Stay Permits and Official Stay Permits
  4. Medical aid, medical support, food and humanitarian reasons
  5. Transportation Crew
  6. Foreign citizens who will work on national strategic projects

As for foreign citizens with the above conditions can enter Indonesian territory by the following requirements:

  1. Provide a COVID-19 Free Health Certificate with a non-reactive Rapid test result or negative PCR/Swab test result
  2. Has been 14 (fourteen) days in the region/country that is free of Covid-19 virus
  3. Any passenger who is unable to provide a Health Certificate with a negative PCR/Swab test result must sign a statement letter of willingness to be quarantined and carry out a PCR test upon arrival in Indonesia.

Information of the policy can be accessed through Indonesian Immigration website

These measures are temporary and shall be evaluated pursuant to further development.

 

 

In-Flight Meal & In-Flight Entertainment Adjustments

As an effort to prevent the spread of Covid-19 through cross contamination, and to maintain the wellbeing of our customers and crew during the flights, Garuda Indonesia has adjust the in-flight meal services starting from April 15th to June 30th, 2020 on the following Domestic routes:

  • Jakarta-Medan vv
  • Jakarta-Pekanbaru vv
  • Jakarta-Jogja vv
  • Jakarta-Surabaya vv
  • Jakarta-Denpasar vv
  • Jakarta-Lombok vv, 
  • Jakarta-Balikpapan vv
  • Denpasar-Lombok vv
  • Denpasar-Jogja vv
  • Denpasar-Surabaya vv
  • Denpasar-Medan vv
  • Surabaya-Bandung vv
  • Surabaya-Lombok vv
  • Jogja-Balikpapan vv

Garuda Indonesia also suspended the "Book Your Meal" service starting from April 1, 2020, until further notice.

Furthermore, Garuda Indonesia also temporarily removed pillow and reading materials such as newspapers and magazines during the flight to avoid using items with high-touch surfaces.

Aircrafts Hygiene

Garuda Indonesia is strengthening the preventive action towards the spread of COVID-19 by disinfecting aircraft to assure its cabin cleanliness as well as doing sterilization to kill all germs and viruses. Disinfection was done particularly to the fleets which previously served China Mainland routes and applied thoroughly to the cabin areas that directly contact passengers, for instance, lavatory, seat, tray tables, headrest, seat armrests, overhead compartment, and galley.

Before each departure, Garuda Indonesia also stepping up deep daily cleaning and transit cleaning to mitigate any risks related to the outbreak.

Aside from that, our preventive action was also carried out through replacement HEPA (High-Efficiency Particulate Air) filters on the aircraft which previously served China routes. HEPA filter is a cabin air filter system that has been equipped in all Garuda Indonesia fleets. The aircraft filtration systems in cabins can filter 99.999 percent of dust particles and airborne contaminants such as viruses and bacteria ensuring the highest possible quality of cabin air.

Passengers Health & Social Distancing

The cabin crew also required to check their health condition before and after duty. Other than that, our cabin crew wears masks and hand gloves when serving.

Garuda Indonesia is actively educating passengers to take care of their health especially when they are about to have a flight, to ensure it we also check your body temperatures upon boarding. We also provide hand sanitizers on every touch-point pre-flight and onboard.

We also highly put our efforts to implement social distancing for our passengers on board by giving an empty seat between each passenger.

Consider the Covid-19 pandemic in Indonesia, Garuda Indonesia will comply with protocol provisions set by the local government to prevent the spread of virus, Garuda Indonesia Sales Office (GASO) and Airport Ticketing Office (ATO) have adjusted operational schedules, as follows:

Region 1 (Sumatera)
No Branch Office Sales Office Status Operational Hour Period
1 Bengkulu (BKS) GASO Bengkulu Operate Monday – Friday : 07:30 – 16:30
Saturday – Sunday : Closed
Effective per June 2020
ATO Fatmawati Operate Daily : 06:00 – 17:00 Effective per June 2020 (According to available flight)
2 Batam (BTH) GASO Batam Operate Monday – Thursday : 08:00 – 16:30
Friday : 07:30 – 17:00
Saturday / Sunday / National Holiday Nasional : 09:00 - 15:00
Effective per June 2020
ATO International Hang Nadim Operate Daily : 07:30 – 16:30 Effective per June 2020
3 Banda Aceh (BTJ) GASO Banda Aceh Operate Monday - Thursday 08:00 - 17.00
Friday : (08.00-12.00)(14:00)(17:30)
Saturday – Sunday : Closed
Effective per June 2020
ATO Sultan Iskandar Muda Operate according flight Effective per June 2020
4 Jambi (DJB) GASO Jambi Operate Monday - Friday 08:00 - 17.000 <br>Saturday - Sunday & National Holiday 09.00 - 15.00 Effective per June 2020
ATO Sultan Taha Operate Daily : 08.00-16.00 Effective per June 2020
5 Sibolga (FLZ) GASO Pinang Sori Operate Monday - Friday 08:00 - 17.00
Saturday - Sunday/National Holiday : 09.00 - 15.00
Effective per June 2020
ATO Dr Ferdinand Lumban Tobing Operate Daily : 07.30-15.00 Effective per June 2020
6 Gunung Sitoli/Nias (GNS) ATO Binaka Operate Monday - Saturday : 08.00-15.00
Sunday/National Holiday: Closed
Effective per June 2020 (According to available flight)
7 Medan (MES) GASO Monginsidi Operate Monday - Friday 08:00 - 17.00 Saturday - Sunday 09.00 - 15.00 Effective per June 2020
GASO Grand Inna Hotel Not Operate Closed Effective per June 2020
ATO Kualanamu Operate Daily : 0800-18.00 Effective per June 2020
8 Padang (PDG) GASO Sudirman Padang Operate Monday - Friday 08:00 - 17.00
Saturday - Sunday 09.00 - 15.00
Effective per June 2020
ATO Internasional Minangkabau Operate according flight Effective per June 2020
9 Pangkal Pinang (PGK) GASO Novotel Bangka Operate Closed Effective per June 2020
ATO Depati Amir Operate Monday - Friday : 08.00-16.30
Saturday Sunday : 09.00 - 15.00
National Holiday Closed
Effective per June 2020
10 Pekanbaru (PKU) GASO Pekanbaru Operate Monday - Friday : 08:00 - 16.30
Saturday - Sunday & National Holiday : 09.00 - 15.00
Effective per June 2020
ATO Sultan Syarif Kasiem Operate according flight Effective per June 2020
11 Palembang (PLM) GASO Palembang Operate Monday - Friday : 08:00 - 16.30
Friday : 08.00 - 17.00 Saturday : 09.00 - 14.00
Sunday : Closed
Effective per June 2020
ATO Sultan Mahmud Badaruddin II Operate Daily 08.00 - 14.00 Effective per June 2020
12 Tanjung Pandan (TJQ) GASO Tanjung Pandan Operate Monday - Friday 08:00 - 17.00
Saturday 09.00 - 15.00 Sunday/ Hari Besar Closed
Effective per June 2020
H:A:S Hanandhoeddin (Buluh Tambang) Operate according flight Effective per June 2020
13 Tanjung Pinang (TNJ) GASO Tanjung Pinang Operate Daily 08:00 - 15.00 Effective per June 2020
Operate Tuesday Wednesday Friday : 09.00 - 15.00 Effective per June 2020
ATO Raja Haji Fisabillilah Operate Daily : 09:00 – 14:00 Effective per June 2020
           
Region 2 (Jakarta Raya and Lampung)
14 Jakarta Raya GASO Borobudur Operate Pk 09.00 s.d 15.00 WIB Effective per June 2020
15 Jakarta Raya GASO Gunung Sahari Operate Pk 09.00 s.d 15.00 WIB Effective per June 2020
16 Jakarta Raya GASO Living World Operate Pk 11.00 s.d 16.00 WIB (Monday s.d Sunday) Effective per June 2020
17 Jakarta Raya GASO Pondok Indah Mall Operate Pk 10.00 s.d 16.00 WIB (Monday s.d Sunday) Effective per June 2020
18 Jakarta Raya GASO Mondayayan City Operate Pk 10.00 s.d 16.00 WIB (Monday s.d Sunday) Effective per June 2020
19 Jakarta Raya GASO Konsesi Operate Pk 08.00 s.d 15.00 WIB (Monday s.d Friday) Effective per June 2020
20 Jakarta Raya ATO Soekarno Hatta CGK Operate 24 Jam Effective per June 2020
21 Jakarta Raya GASO Tanjung Karang Operate Pk 08.00 s.d 16.30 WIB Effective per June 2020
22 Jakarta Raya GASO Asia Afrika Bandung Operate Pk 09.00 s.d 14.00 WIB (Monday s.d Friday) Effective per June 2020
23 Jakarta Raya GASO Bekasi Not Operate According to Mall 27 Mar20-UFN
24 Jakarta Raya GASO Bintaro Exchange Not Operate According to Mall 30 Mar20 - 07 Jun20
25 Jakarta Raya GASO Emporium Mall Not Operate According to Mall/PSBB 10 Apr20 - 04 Jun20
26 Jakarta Raya GASO Botani - Bogor Not Operate According to Mall 26 Mar20 - 04 Jun20
27 Lampung GASO Pantai Indah Kapuk Not Operate According to Mall 26 Mar20-UFN
28 Bandung GASO Kota Kasablanka Not Operate According to Mall 29 Mar20 - 04 Jun20
29 Bandung GASO Kelapa Gading Not Operate - Effective per June 2020
30 Jakarta Raya GASO Mall Puri Indah Not Operate - Effective per June 2020
31 Jakarta Raya ATO Hussein Sastranegara Not Operate - Effective per June 2020
32 Lampung ATO Raden Inten II Operate Pk 08.00 s.d 16.30 WIB (According to Flight) Effective per June 2020
Region 3 (Joglosemar and Jawa Timur)
33 Yogyakarta (JOG) Yogyakarta Ambarukmo Operate Monday-Friday : 09.00 - 16.00 WIB
Saturday : 09.00 - 14.00 WIB
Sunday : Closed
Effective per June 2020
Yogyakarta International Airport Operate
Daily : 09.00 - 15.00 WIB
Effective per June 2020
34 Semarang (SRG) Semarang Ahmad Yani Operate Monday-Friday : 08.00 - 15.00 WIB
Saturday/Sunday/National Holiday : Closed
Effective per June 2020
Ahmad Yani Airport Operate
Daily : 07.00 - 18.00 WIB
Effective per June 2020
35 Solo (SOC) GASO Solo Operate Monday-Friday : 08.00 - 16.00 WIB
Saturday : 09.00 - 15.00 WIB
Sunday/ tanggal merah : Closed
Effective per June 2020
Adi Soemarno Airport Operate
Daily : 08.00 - 16.00 WIB
Effective per June 2020
36 Malang (MLG) Malang Hotel Savana Operate Monday-Friday : 09.00 - 15.00 WIB
Saturday/Sunday/Hari Closed : Closed
Effective per June 2020
Abdulrachman Saleh Airport Malang Operate Closed (Until 30 June 2020) Effective per June 2020
37 Banyuwangi (BWX) GASO Banyuwangi Operate Monday-Friday : 08.00 - 16.00 WIB
Saturday/Sunday/National Holiday : Closed
Effective per June 2020
Belimbing Sari Airport Operate
Monday-Friday : 07.00 - 14.00 WIB
Saturday/Sunday Closed
Effective per June 2020
38 Surabaya (SUB) Graha Bumi Surabaya Operate Monday-Friday : 08.00 - 16.00 WIB
Saturday/Sunday/National Holiday : 09.00 - 15.00 WIB
Effective per June 2020
Pakuwon Mall Operate Closed Effective per June 2020
airport Juanda Surabaya Operate
Daily : 08.00 - 16.00 WIB
Effective per June 2020
  Region 4 (Bali and Nusa Tenggara)
39 Denpasar (DPS) GASO Sugianyar Operate Monday-Friday : 08.00 - 16.00 WITA
Saturday : 08.00 - 16.00 WITA
Sunday : 08.00 - 16.00 WITA
Effective : 25 Mar 2020 s/d UFN
GASO Sanur Operate Monday-Friday : 09.00 - 15.00 WITA
Saturday : 09.00 - 15.00 WITA
Sunday : Closed
 
GASO Kuta Operate Daily : 09.00 - 15.00 WITA Effective : 23 Apr 2020
ATO Bandara Ngurah Rai Operate Monday-Friday : 09.00 - 15.00 WITA
Saturday /Sunday : Closed
National Holiday : Closed
Effective : 06 April 2020 s/d UFN
40 Labuan Bajo (LBJ) Gerai Labuan Bajo Operate Monday-Friday : 05.00 - 17.00 WITA
Saturday : 05.00 - 17.00 WITA
Sunday : 05.00 - 17.00 WITA
Effective : 06 April 2020 s/d UFN
ATO Bandara Komodo Labuan Bajo Operate Monday-Friday : 08.00 - 16.00 WITA
Saturday : 08.00 - 16.00 WITA
Sunday : 08.00 - 16.00 WITA
Effective : 25 Mar 2020 s/d UFN
41 Lombok (LOP) GASO Lombok Operate Monday-Friday : 09.00 - 15.00 WITA
Saturday : 09.00 - 15.00 WITA
Sunday : Closed
 
ATO Bandara Lombok Operate Daily : 09.00 - 15.00 WITA Effective : 23 Apr 2020
42 Kupang (KOE) GASO Koepang Operate Monday-Friday : 09.00 - 15.00 WITA
Saturday /Sunday : Closed
National Holiday : Closed
Effective : 06 April 2020 s/d UFN
ATO Bandara Al Tari Koepang Operate Monday-Friday : 05.00 - 17.00 WITA
Saturday : 05.00 - 17.00 WITA
Sunday : 05.00 - 17.00 WITA
Effective : 06 April 2020 s/d UFN
  Region 5 (Sulawesi and Papua)
43 Ambon (AMQ) GASO Ahmad Yani Operate Monday – Friday: 08:00 – 17:00 Effective per June 2020
Saturday– Sunday : Closed Effective per June 2020
ATO Pattimura Operate Daily : 06:00– 16:00 Operational hours may change according to airport conditions and available flight
44 Banjarmasin (BDJ) GASO Hasanuddin HM Operate Monday – Friday : 08:00– 16:30 Effective per June 2020
Sunday : Closed Effective per June 2020
Saturday/National Holiday : 09:00 – 13:00 Effective per June 2020
ATO Syamsuddin Noor Operate Daily : 08:00– 16:30 Effective per June 2020
45 Berau (BEJ) GASO Lobby Derawan Hotel Operate Monday – Friday : 08:00 – 17:00 Effective per June 2020
Saturday – Sunday & Hari National Holiday :Closed Effective per June 2020
ATO Operate Daily : 08:00 – 14:00 Effective per June 2020
46 Biak (BIK) GASO Sudirman Operate Monday – Friday: 09:00 – 14:00 Effective per June 2020
Saturday– Sunday & Hari National Holiday :Closed Effective per June 2020
ATO Frans Kaisiepo Biak Operate Daily : 05:00 – 10:00 Effective per June 2020
47 Balikpapan (BPN) GASO Jend: Sudirman Operate Monday– Friday : 09:00 – 15:00 Effective per June 2020
Saturday & Hari National Holiday : 09:00 – 13:00 Effective per June 2020
Sunday : Closed Effective per June 2020
  ATO SAMS Sepinggan Balikpapan Operate Daily : 09:00 – 15:00 Operational hours may change according to airport conditions and available flight
48 Jayapura (DJJ) GASO Pasifik Permai Operate Monday – Saturday : 08:00 – 13:00 Effective per June 2020
Sunday : Closed Effective per June 2020
GASO Saga Mall Saturday & Hari National Holiday : 08:00 – 13:00 Effective per June 2020
Sunday : Closed Effective per June 2020
ATO Airport Mondaytani Not Operate Closed Effective per June 2020
49 Gorontalo (GTO) GASO Medi Botutihe Operate Monday – Friday : 08:00 – 17:00 Effective per June 2020
Saturday– Sunday & National Holiday : 09.00 - 15.00 Effective per June 2020
ATO Djalaluddin Monday – Friday : 10:00 – 16:00 Effective per June 2020
Saturday– Sunday & National Holiday : 10.00 - 15.00 Operational hours may change according to airport conditions and available flight
50 Kendari (KDI) GASO Ahmad Yani Operate Monday – Friday: 08:00 – 17:00 Effective per June 2020
Saturday– Sunday : 08:00 – 13:00 Effective per June 2020
Hari National Holiday : Closed Effective per June 2020
ATO Haleuleo Monday– Sunday &Hari National Holiday : 07:00 – 14:00 Effective per June 2020
51 Manado (MDC) GASO Sam Ratulangi Operate Monday – Friday : 08:00 – 17:00 Effective per June 2020
Saturday – Sunday : Closed Effective per June 2020
Hari National Holiday : 09:00 – 15:00 Effective per June 2020
ATO airport Samratulangi, Monday - Friday & National Holiday : 11:00 – 17:00 Effective per June 2020
Saturday - Sunday : Closed Effective per June 2020
52 Mamuju (MJU) ATO Tampak padang Operate Monday – Friday : 09:00 – 16:00 Effective per June 2020
Monday– Sunday & National Holiday : 09:00 – 14:00 Effective per June 2020
53 Merauke (MKQ) GASO Jalan Raya Mandala Operate Monday – Saturday : 09:00 – 14:00 Effective per June 2020
Sunday & Hari National Holiday : Closed Effective per June 2020
ATO Jalan PGT Not Operate Closed Effective per June 2020
54 Nabire (NBX) ATO Operate Monday – Sunday : 09:00 – 14:00 Effective per June 2020
55 Palu (PLW) GASO Not Operate Effective per June 2020
ATO Mutiara Sis Al– Jufri Operate Monday– Friday : 08:00 – 16:00 Effective per June 2020
Saturday – Sunday & Hari National Holiday :09:00– 15:00 Effective per June 2020
56 Palangkaraya (PKY) GASO Imam Bonjol Operate Monday – Friday : 07:30 – 16:30 Effective per June 2020
Saturday – Sunday : Closed Effective per June 2020
Closed Nasonal : 09:00 – 15:00 Effective per June 2020
ATO Bandara Tjilik Riwut Daily : 06:00 – 10:00 & 14:00 – 18:00 Effective per June 2020
57 Pontianak (PNK) GASO Rahadi Usman Operate Monday – Friday : 08:00 – 16:30 Effective per June 2020
Saturday - Sunday & National Holiday : 09:00 - 13:00 Effective per June 2020
Monday – Friday : 07:00 – 13:00 Effective per June 2020
ATO Bandara Supadio Saturday - Sunday & National Holiday : 10:00 - 16:00 Effective per June 2020
58 Samarinda (SRI) GASO Alaya Operate Monday – Friday : 08:00 – 16:00 Effective per June 2020
Saturday : 09:00 – 13:00 Effective per June 2020
Sunday : Closed Effective per June 2020
ATO Aji Pangeran Tumenggung Pranoto Daily : 09:00 – 13:00 Effective per June 2020
59 Sorong (SOQ) GASO Sri Gunting Operate Monday – Friday : 09:00 – 14:00 Effective per June 2020
Saturday – Sunday & Hari National Holiday : Closed Effective per June 2020
Monday – Friday : 09:00 – 14:00 Effective per June 2020
ATO Domine eduard osok Not Operate Saturday – Sunday & Hari National Holiday : Closed Effective per June 2020
60 Timika (TIM) GASO Cendrawasih Timika Operate Monday – Friday & National Holiday : 08:30 – 13:30 Effective per June 2020
Saturday – Sunday : Closed Effective per June 2020
ATO Moses Kilangi Not Operate Closed Effective per June 2020
61 Ternate (TTE) GASO Boulevard Raya Operate Monday – Friday ; 08:00 – 17:00 Effective per June 2020
Hari National Holiday : 09:00 – 15:00 Effective per June 2020
Saturday – Sunday : Closed Effective per June 2020
ATO Sultan Babullah Operate Daily : 09:00 – 13:00 Effective per June 2020
62 Ujung Pandang / Makassar (UPG) GASO Slamet Riyadi Operate Monday – Friday : 08:00 – 17:00 Effective per June 2020
Saturday – Sunday : Closed Effective per June 2020
Hari National Holiday : 08:00 – 15:00 Effective per June 2020
Trans Studi Mall Operate Daily : 11:00 – 20:00 Effective per June 2020
Claro Hotel Not Operate Closed Effective per June 2020
ATO Sultan Hasanuddin Operate Daily : 24 jam Operational hours may change according to airport conditions and available flight

This schedule adjustment will be updated regularly, Garuda Indonesia customers may check official information channel through the Garuda Indonesia website, 24-hour contact center, and social media.

When you're flying with our airline partners, please ensure you have been informed about their health & safety protocol that you can find on the following links:

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