Last updated on June 1, 2020, 07.00 PM (Jakarta time GMT +7)
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Thank you very much for your continued and loyal support of Garuda Indonesia. Garuda Indonesia has taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, cabin crew and other employees.
Passenger & Document Requirements
Garuda Indonesia ensures that it fully supports the Indonesian Government policy as well as local governments in order to prevent the spread of COVID-19 in Indonesia which stated in:
- Ministry of Transportation Regulation No. 25 of 2020 concerning Transportation Control during the Eid Al-Fitr Season in the framework of prevention the spread of COVID-19
- Gugus Tugas Percepatan Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 5 of 2020 concerning People Movement Restrictions
- Ministry of Health letter SE No. HK.02.01/MENKES/313/2020 concerning Health Protocol for Handling the Return of Indonesian Citizens & Arrival of Foreigners in the State Entrance and PSBB Regions
Categories of people that are allowed to travel are as follows:
- International Flight
- Outbound Indonesia: requirements should refer to each destination country's measure which is provided on the IATA Travel Center here.
- Inbound Indonesia: Exemption policy of foreigners that are allowed to enter Indonesian territory refers to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020, click the button Travel Restrictions to Indonesia below for detailed information.
While there is no restriction for Indonesian Citizens entering Indonesian territory, as long as it follows the document requirement.
- Domestic Flight
- A person who works for Government Organization or Private Sectors who perform these services:
- COVID-19 Handling Acceleration Services
- National Defense, Security & Public Order Services
- Health Care Services
- Basic Needs Services & Support
- Key Economic Function Services
- Patients who need urgent health care/a person whose imminent family member is seriously ill
- Condolences visit to an imminent family member
- Special repatriation flight operations for the repatriation of Foreign Citizens, Indonesian Migrant Workers, Indonesian Citizens, Indonesian Students or special repatriation with government permits to a domestic destination
- A person who works for Government Organization or Private Sectors who perform these services:
People who are eligible to travel as above (both Indonesian Citizens & Foreign Citizens) are required to provide the documents as follows based on their category and destination upon traveling:
Route |
(1) Travel Endorsement from a Company/ Institution
|
(2) Travel Statement Letter in Accordance with COVID-19 Control in Indonesia |
(3) Health Certificate with a non-reactive Rapid Test result or negative PCR/Swab Test result |
(4) Health Certificate with a negative PCR/Swab Test result |
(5) Bali Health Alert Form |
(6) DKI Jakarta Entry/Exit Permit Letter (SIKM) |
| International flight to final destination Jakarta (CGK)/Surabaya (SUB) | ✓*
|
|||||
| International flight to final destination Denpasar (DPS) | ✓
|
✓
|
||||
| International to Jakarta/Surabaya/Denpasar with connecting domestic flight | ✓
|
✓
|
✓*
|
|
||
| Domestic to/from Jakarta (CGK) | ✓
|
✓
|
✓
|
✓
|
||
| Domestic to Denpasar (DPS) | ✓
|
✓
|
✓
|
✓
|
||
| Domestic to/from other destinations except Jakarta (CGK) & Dennpasar (DPS) | ✓
|
✓
|
✓
|
Detail of each document is as follows:
- (1) Travel Endorsement from a Company/Institution
- Duty trip of a person who works for Government Organization or Private Sectors
→ Public Civil Servants, Indonesian Army, Indonesian Police Force: Statement Letter to fulfill official duties/business trip that is authorized by the Official (min. Echelon 2)
→ Employees of: State-Owned Enterprises, Regional Owned Enterprises, Task Forces, Non-Government Organization/Enterprises: Statement Letter to fulfill official duties/business trip that is authorized by the Director or Chief of the office
→ For passengers who don’t represent Government Organization or Private Sectors must include Statement Letter with a duty stamp authorized by the local Headman/Head of Village (Lurah/Kepala Desa)
All duty trips must also include a report of travel itinerary (departure schedule, activity rundown on the destination, return schedule)
- Patients who need urgent health care/a person whose imminent family member is seriously ill
Reference letter from a hospital for the patient who needs urgent health care on the destination - Condolences visit an imminent family member
Family’s member death certificate - Repatriation of Indonesian Citizens & Foreign Citizens, with government permits from/to a domestic destination
→ Repatriation of Indonesian Migrant Worker: Reference Letter from Badan Perlindungan Pekerja Migran Indonesia (BPPMI) or Indonesian Government Representatives
→ Repatriation of Indonesian Students abroad: Reference Letter from University or School
→ Repatriation of Foreign Citizens: The final destination is required to be the same as passport domicile
- Duty trip of a person who works for Government Organization or Private Sectors
- (2) Travel Statement Letter in Accordance with COVID-19 Control in Indonesia
Can be downloaded and filled out here - (3) & (4) Health Certificate with a non-reactive Rapid Test result or negative PCR/Swab Test result
→ Health Certificate with a non-reactive result from a Rapid test valid maximum 3 days from the health facility issuance
→ Health Certificate with a negative result from a PCR/Swab test valid maximum 7 days from the health facility issuance
*For international flight passengers to Jakarta (CGK) & Surabaya (SUB) who cannot provide negative PCR/Swab test result, will be allowed to check-in and have their flight to Indonesia, however, a PCR test will be conducted upon arrival in Indonesia (PCR test for Foreign Citizens will be carried at the passenger's own expense) - (5) Bali Health Alert Form
This form is required for all passengers with I Gusti Ngurah Rai Airport (DPS) as the end destination, it can be accessed on Bali local government page here.
- (6) DKI Jakarta Entry/Exit Permit (SIKM)
This letter is required for all passengers with Soekarno Hatta International Airport (CGK) as the end destination. More information regarding this permit can be accessed on DKI Jakarta local government page here.
Passengers are expected to prepare a copy and original copy of the documents prior to arrival at the departure airport and present it upon check-in. Garuda Indonesia is not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.
