Last updated on January 16, 2021, 09.20 PM (Jakarta time UTC +7)
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Thank you very much for your continued and loyal support of Garuda Indonesia. Garuda Indonesia has taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, cabin crew, and other employees.
Passenger & Document Requirements
Garuda Indonesia ensures that it fully supports the Indonesian Government policy as well as local governments in order to prevent the spread of COVID-19 in Indonesia which stated in:
- Satuan Tugas Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 1 of 2021 concerning Travel Provisions for Domestic People During the 2019 Corona Virus Disease (COVID-19) Pandemic
- Satuan Tugas Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 2 of 2021 concerning g the Health Protocols for International Traveler in Corona Virus Disease 2019 (COVID-19) Pandemic Period
- Ministry of Transportation Circular letter SE No.3 of 2021 concerning Travel Provisions for Domestic People Travel by Air Transportation During the 2019 Corona Virus Disease (COVID-19) Pandemic
Categories of people that are allowed to travel are as follows:
- International Flight
- Outbound Indonesia: requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here.
According to the Singapore Authority, flight transit through Singapore Changi Airport is temporary not allowed until further notice. - Inbound Indonesia: Refers to SE Satgas Penanganan Covid-19 No 2 of 2021, effective 15 - 25 January 2021, Foreigners (WNA) are not allowed to enter/transit in Indonesia. The exemption policy of foreigners permitted to enter Indonesia click the button Travel Restrictions to Indonesia below for detailed information.
While there is no restriction for Indonesian Citizens entering Indonesian territory, as long as it follows the document requirement.
- Outbound Indonesia: requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here.
- Domestic Flight
Every person is eligible to travel as long as a Health Certificate with a COVID-19 free result is presented based on document requirements of each destination policy on the following table.
For departures from regions that do not have a COVID-19 test facility, may substitute it with a Health Certificate that shows symptoms-free of influenza-like illnesses issued by a hospital/community health center doctor.
Health Certificate Validity
Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:
- Flights to Bali Island: health certificate of negative RT-PCR test results, issued within a maximum period of 2 x 24 hours before departure or negative results of the rapid antigen test, issued within a maximum period of 1 x 24 hours before departure.
- Flights to other destination: health certificate of negative RT-PCR test results, issued within a maximum period of 3 x 24 hours before departure or negative results of the rapid antigen test, issued within a maximum period of 2 x 24 hours before departure, unless there are special provisions from local authorities.
- For some destinations other additional/special requirements apply, detailed information in the table below.
People who are eligible to travel as above (both Indonesian Citizens & Foreign Citizens) are required to provide the documents as follows based on their category and destination upon traveling:
| Route | Cities | Health certificate of negative RT-PCR test results, issued within a maximum period of 3 x 24 hours before departure or negative results of the rapid antigen test, issued within a maximum period of 2 x 24 hours before departure |
Health certificate of negative RT-PCR test results, issued within a maximum period of 2 x 24 hours before departure or negative results of the rapid antigen test, issued within a maximum period of 1 x 24 hours before departure |
Health Certificate with special requirements referring to regulations from the Authorities |
Additional Requirements |
Domestic &
Domestic with transit |
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| To Denpasar | ✓
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| To Pontianak | ✓
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| To Labuan Bajo | ✓
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| To/from Merauke | ✓ |
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Enclose Merauke Entry-Exit Permit (Surat Izin Kelar Masuk Merauke), with following conditions:
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| Intra East Nusa Tenggara (NTT) | Not required to enclose rapid test or PCR/Swab Test result, but required to fill a Health Alert Card from the Indonesian Ministry of Health via E-HAC application (Electronic Health Alert Card)
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| Final destination EXCEPT for to/from Other Origin/ Destination from stated above | ✓
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International
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Final destination to Indonesia | ✓ |
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| From Indonesia to Other Countries | ✓ | Requirements should refer to each destination country's policy which information can be found on IATA Travel Center here or visit each destination country official website (government, embassy, and related authority's) as follows:
• Singapore - Changi International Airport (SIN) Information about health protocol RGL/TCA to Singapore airport can be found here. Passengers destined to Singapore are required to fill SG Arrival Card with Electronic Health Declaration on Website / Android Play Store / Apple App Store
-a Passenger who has a fever or who displays any COVID-19 symptoms will not be allowed to board the aircraft -a Passenger entering Singapore must comply with Singapore’s public health and immigration requirements as specified by the Immigration and Checkpoints Authority on its website here • Kuala Lumpur - Kuala Lumpur International Airport (KUL)
• Tokyo - Haneda International Airport (HND) & Osaka - Kansai International Airport (KIX)
• Seoul - Incheon International Airport (ICN) Foreign National Passengers must have a printed medical certificate with a negative Coronavirus (COVID-19) PCR test result issued at most 72 hours before departure from the first embarkation point. The certificate must be in English, Korean or accompanied by a certified English or Korean translation. The name in the certificate must match the name on the passport.
• Amsterdam - Schipol International Airport (AMS) - passengers destined to Amsterdam are required to fill the Negative Test Declaration Form [download here] and Traveler Public Health Declaration [download here]
Especially for International Flight to Other Countries (Outbound Indonesia) which require PCR test result document requirements with a Date of Travel (DOT) starting from November 28, 2020 onwards, the implementation of the PCR test for passengers must be carried out on the following facility:
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International with Transit
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International to domestic destination EXCEPT for Denpasar, Pontianak, Labuan Bajo and Merauke | ✓ |
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| Domestic to international | ✓ | Additional document requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here
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Besides the above requirements, upon arrival at the destination airport, passengers are possible to go through additional health checks or to fill other forms/statement letters required by local authorities/local government.
Passengers are expected to prepare a copy and original copy of the documents prior to arrival at the departure airport and present it upon check-in. Garuda Indonesia is not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.
