Garuda Indonesia flights departing from an airport in the European Union are eligible under Regulation EC 261/2004 of the European Parliament and of the Council of the European Union.
We would like to inform you of your rights under this Regulation in the event of delay, cancellation or denied boarding on our flights with a distance of 3500 km or more.
Garuda Indonesia pays special attention to the needs of blind and visually impaired people, passengers with reduced mobility and their possible companions as well as unaccompanied children.
The rights described in this overview shall apply where all of the following conditions are met:
For a flight of 3500 km or more, in the event of an expected delay of four hours or more, you are entitled to the following care:
In the event of a delay in your flight, you may be entitled to compensation, unless the delay is due to extraordinary circumstances. For flights with a distance of 3500 km or more, the compensation is € 600.00. When Garuda Indonesia has offered you an alternative flight, the compensation will be reduced by 50% if the delay on arrival compared to the original flight is limited to less than four hours.
In case of cancellation of a flight of 3500 km or more, you are entitled to the following care:
In the event of a cancellation, passengers also have the choice between:
In the event of a cancellation of your flight, you may also be entitled to compensation. For flights with a distance of 3500 km or more, the compensation is € 600.00.
If the cancellation is the result of extraordinary circumstances, you are not entitled to compensation.
You are also not entitled to compensation if Garuda Indonesia has informed you of the cancellation at least two weeks before departure. If you have been informed less than two weeks before departure and Garuda Indonesia has offered you an alternative flight, the compensation depends on the loss of time compared to your original flight.
3. Denied Boarding
In the event of an overbooking of a Garuda Indonesia flight from Amsterdam, Garuda Indonesia will look for passengers who voluntarily want to give up their confirmed booking for an agreed compensation. In addition to this compensation to be agreed, volunteers have the choice between:
If Garuda Indonesia cannot find enough volunteers, Garuda Indonesia may have to deny passengers access to the flight against their will. These passengers also have the choice between an alternative flight or a refund of the ticket as described above. In addition, these refused passengers are also entitled to:
In the event of a denied boarding, you may be entitled to compensation. For flights with a distance of 3500 km or more, the compensation is € 600.00.
You are not entitled to compensation if you have not reported to the check-in desk in time, or if you are refused on reasonable grounds, such as reasons related to health, safety or security, or inadequate travel documents.
4. Official National Authority
Each EU Member State has designated a body responsible for enforcing the compensation and assistance rules as described in this overview.
The Dutch authority is the Human Environment and Transport Inspectorate(www.ilent.nl).
5. Contact Garuda Indonesia
You can contact Garuda Indonesia in the Netherlands via the e-mail address: firstname.lastname@example.org.
Except in the case of denied boarding, any compensation will not be paid in cash at the airport.
More information regarding the EU Regulations (Dutch):
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