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Garuda Indonesia Sales Office – SURABAYA

Garuda Sales Office Surabaya
Address : Graha Bumi Surabaya Lt. 1, Jl. Basuki Rachmat 126-128. Click here
Operational Hours (General)
Weekday : Monday - Friday: 08.00 - 16.00 
Weekend / Public Holiday : Saturday: 09.00 - 15.00
Sunday & Public Holidays: Closed
24 & 31 December 2020: 09.00 - 15.00
Operational Hours (During the Fasting Month)
Weekday : Monday - Friday: 08.00 - 15.30
Weekend / Public Holiday :

Saturday: 09.00 - 15.00

12 & 15 May 2021: 09.00 – 15.00
13, 14 & 16 May 2021: Closed

No. Telp : 0811323441 (WhatsApp Service)
No. Fax : -

 

International Juanda Sidoarjo Airport
Address : Jl. Ir. H. Juanda, Betro, Sedati, Kabupaten Sidoarjo, East Java 61253. Click here
Operational Hours (General)
Weekday : -
Weekend / Public Holiday : Every Day 05.00 - 21.00
Operational Hours (During the Fasting Month)
Weekday :

Everyday: 04.00 - 20.00

6 – 17 May 2021: 06.00 – 18.00 

Weekend / Public Holiday : -
No. Telp : -
No. Fax : -

If you’d like to request a refund, you can send an e-mail to e-booking@garuda-indonesia.com by providing information as follows:

  • Name as stated on the passenger’s ticket
  • Ticket numbers
  • All routes
  • Route that you wish to refund
  • Credit or debit card numbers
  • Scanned identity card & credit/debit card

Please note that stipulation of ticket refund  is based on Garuda Indonesia’s regulation for each sub-class.

More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999

If you need online reservation service and call centre outside of our operational hours, you can access them via this page.

 

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