Last updated on September 23, 2020, 06.30 PM (Jakarta time UTC +7)
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Thank you very much for your continued and loyal support of Garuda Indonesia. Garuda Indonesia has taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, cabin crew, and other employees.
Passenger & Document Requirements
Garuda Indonesia ensures that it fully supports the Indonesian Government policy as well as local governments in order to prevent the spread of COVID-19 in Indonesia which stated in:
- Gugus Tugas Percepatan Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 9 of 2020 concerning Criteria and Requirement of People Movement in the New Normal Adjustment Period towards Productive & COVID-19 Safe Society
- Ministry of Health letter SE No. HK.03.01/MENKES/338/2020 concerning Health Protocol for Handling the Return of Indonesian Citizens & Arrival of Foreigners in the State Entrance and PSBB Regions
Categories of people that are allowed to travel are as follows:
- International Flight
- Outbound Indonesia: requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here.
According to the Singapore Authority, flight transit through Singapore Changi Airport is temporary not allowed until further notice. - Inbound Indonesia: currently no foreigners are allowed to enter/transit in Indonesia. Exemption policy of foreigners that are allowed to enter Indonesian territory refers to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020, click the button Travel Restrictions to Indonesia below for detailed information.
While there is no restriction for Indonesian Citizens entering Indonesian territory, as long as it follows the document requirement.
- Outbound Indonesia: requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here.
- Domestic Flight
Every person is eligible to travel as long as a Health Certificate with a COVID-19 free result is presented based on document requirements of each destination policy on the following table.
For departures from regions that do not have a COVID-19 test facility, may substitute it with a Health Certificate that shows symptoms-free of influenza-like illnesses issued by a hospital/community health center doctor.
Health Certificate Validity
Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:
• Health Certificate with a non-reactive Rapid test results valid maximum of 14 days from the health facility issuance
• Health Certificate with a negative PCR/Swab test results valid maximum of 14 days from the health facility issuance
- Limited to passengers with international flight to Jakarta/Surabaya/Denpasar the PCR/Swab test results valid maximum 7 days from the health facility issuance
People who are eligible to travel as above (both Indonesian Citizens & Foreign Citizens) are required to provide the documents as follows based on their category and destination upon traveling:
| Route | Cities | Health Certificate with a non-reactive Rapid Test result or negative PCR/Swab Test result* | Health Certificate with a negative PCR/Swab Test result* | Additional Requirements |
Domestic &
Domestic with transit |
To / From Jakarta | ✓
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Required to fill CLM (Corona Likelihood Metric) form which can be found on the following website/apps:
• CLM Website • Android Play Store • Apple App Store A QR code will be generated as a result and it must be shown to DKI Jakarta Provincial Government officer before entering/exiting Jakarta at Soekarno-Hatta International Airport (CGK) checkpoints or on the way from/to the airport. |
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| To Denpasar | ✓
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• Passengers who cannot provide a non-reactive Rapid test result or negative PCR/Swab test result will be allowed to fly to Denpasar/Bali, however, the passenger must go through a Rapid or PCR/Swab test upon arrival at their own cost at a health facility referred by the local authority & conduct a self-quarantine until the test result is issued
• All passengers are required to register themselves at the LoveBali website here |
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| To Labuan Bajo | ✓
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If you're traveling for leisure, you are required to register on the online portal for tourist visits to Labuan Bajo which information can be found here
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| To Gorontalo | ✓
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| To/ from Ambon | ✓
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• ID Issued/domicile in Ambon required to enclose an Ambon Entry/Exit Permit (Surat Izin Keluar Masuk Ambon) which information can be found here
• ID issued/domicile outside Ambon are accepted without Ambon Entry/Exit Permit (Surat Izin Keluar Masuk Ambon) Only Rapid Test results from one of the referred health facilities by Ambon Public Health Office will be accepted: • RS Al-Fatah • RS Sumber Hidup (GPM) • RS Bhakti Rahayu • RS Hative (Otto Kwik) • Laboratorium Klinik Prodia • Klinik Kimia Farma |
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| To / from Jayapura | ✓
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To Papua
• ID issued outside Papua: only negative PCR/Swab test results are accepted • ID issued in Papua (KTP/Family Card/Certificate of Domicile/Letter of Employment in Papua) including imminent family members of the worker: enclose the related ID/Letter. Both Rapid test or PCR/Swab test results are accepted From Papua • ID issued outside Papua: must include statement letter of not returning to Papua within 1 year (For ID issued in Papua (KTP)/ Certificate of Domicile / Letter of Employment in Papua are not include statement letter of returning to Papua) |
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| To Timika | ✓ | Passengers who cannot provide a COVID-19 free Health Certificate as required (expired/exceed the validity date / signed by a General Doctor without specifying a License Letter for Practice (SIP) or NIP for Government Doctors / showing a history of COVID-19 symptoms (fever/cough/runny nose) during the last 14 days), must go through a Rapid test at their own cost upon arrival at Timika according to the local authority policy, if the result is reactive, then the passenger will be isolated at the facility provided by Mimika Government and scheduled to take a PCR/Swab test at their own cost. If the passenger is proven to be positive of COVID-19, then the treatment cost will be borne by the Mimika Government. |
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| To / from Merauke | ✓ | • Enclose an Letter of Employment in Merauke for those who travel on business • Enclose a Merauke Entry/Exit Permit (Surat Izin Keluar Masuk Merauke) which information can be found here |
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| To / from Biak | ✓ | To Biak
• ID issued outside Papua: only negative PCR/Swab test results are accepted • ID issued in Papua (KTP/Family Card/Certificate of Domicile/Letter of Employment in Papua) including imminent family members of the worker: enclose the related ID/Letter. Both Rapid test or PCR/Swab test results are accepted From Biak Only Rapid Test results from one of the referred health facilities by BIAK Public Health Office will be accepted: • RS TNI AL • RS TNI AU • Poliklinik Polres Biak Numfor • Fasilitas Kesehatan Bandara Frans Kaisiepo Biak |
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| Intra East Nusa Tenggara (NTT) | -; | - | Required to fill an E-HAC (Electronic Health Alert Card) from the Indonesian Ministry of Health
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| To Gunungsitoli | ✓
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Effective per September 21st - October 04th, 2020
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| To Palu | ✓
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Effective per September 28th, 2020
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| Final destination EXCEPT for Jakarta, Denpasar, Labuan Bajo, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak | ✓
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International
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Final destination Jakarta / Surabaya | ✓
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International flight passengers destined to Indonesia who cannot provide negative PCR/Swab test result will be allowed to fly and enter Indonesia, however, the passenger must go through a PCR/Swab test & quarantine procedure by the local authority upon arrival in Indonesia. Information about PCR test upon arrival in Jakarta can be found here
More information on international passengers arrival health protocol in Jakarta (Soekarno-Hatta International Airport (CGK)) airport can be found here |
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| Final destination Denpasar | ✓ | • Passengers who cannot provide a negative PCR/Swab test result will be allowed to fly to Denpasar/Bali, however, the passenger must go through a PCR/Swab test upon arrival at their own cost at a health facility referred by the local authority & conduct a self-quarantine until the test result is issued
• All passengers are required to register themselves at the LoveBali website here |
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| From Indonesia to Other Countries | Requirements should refer to each destination country's policy which information can be found on IATA Travel Center here or visit each destination country officiao website (government, embassy, and related authority's) as follows:
• Singapore - Changi International Airport (SIN) • Kuala Lumpur - Kuala Lumpur International Airport (KUL) • Tokyo - Haneda International Airport (HND) & Osaka - Kansai International Airport (KIX) - passengers destined to Tokyo & Osaka are required to fill Questionnaire of Japanese form [download here] and the Travel Health Declaration of Japanese form [download here] • Hong Kong - Hong Kong International Airport (HKG) • Seoul - Incheon International Airport (ICN) • Amsterdam - Schipol International Airport (AMS) - passengers destined to Amsterdam are required to fill the Travel Health Declaration of Netherland form [download here] |
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International with Transit
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International to domestic destination EXCEPT for Jakarta, Denpasar, Labuan Bajo, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak | ✓
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Final destination Jakarta, Denpasar, Labuan Bajo, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak should follow each destination's requirements for domestic flights above.
Passengers with flight transiting in Jakarta (Soekarno-Hatta International Airport (CGK)) who cannot provide a negative PCR/Swab test result, will be allowed to fly from the origin country to enter Indonesia. However, upon arrival at CGK airport, the passenger must go through a PCR/Swab test & quarantine procedure by the local authority until a negative PCR result is issued before continuing their journey. Information on international passengers' arrival health protocol in CGK airport can be found here. |
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| Domestic to international | ✓
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Additional document requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here
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Besides the above requirements, upon arrival at the destination airport, passengers are possible to go through additional health checks or to fill other forms/statement letters required by local authorities/local government.
Passengers are expected to prepare a copy and original copy of the documents prior to arrival at the departure airport and present it upon check-in. Garuda Indonesia is not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.
