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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

Last updated on July 14, 2020, 09.30 PM (Jakarta time UTC +7)
To get the latest information, please clear cache on your browser periodically

Thank you very much for your continued and loyal support of Garuda Indonesia. Garuda Indonesia has taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, cabin crew and other employees.

Passenger & Document Requirements  

Garuda Indonesia ensures that it fully supports the Indonesian Government policy as well as local governments in order to prevent the spread of COVID-19 in Indonesia which stated in:

  • Gugus Tugas Percepatan Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 9 of 2020 concerning Criteria and Requirement of People Movement in the New Normal Adjustment Period towards Productive & COVID-19 Safe Society
  • Ministry of Health letter SE No. HK.03.01/MENKES/338/2020 concerning Health Protocol for Handling the Return of Indonesian Citizens & Arrival of Foreigners in the State Entrance and PSBB Regions

Categories of people that are allowed to travel are as follows:

  1. International Flight
    1. Outbound Indonesia: requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here.
      According to Singapore Authority, flight transit through Singapore Changi Airport is temporary not allowed until further notice.
    2. Inbound Indonesia: currently no foreigners are allowed to enter/transit in Indonesia. Exemption policy of foreigners that are allowed to enter Indonesian territory refers to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020, click the button Travel Restrictions to Indonesia below for detailed information.
      While there is no restriction for Indonesian Citizens entering Indonesian territory, as long as it follows the document requirement. 

  2. Domestic Flight
    Every person is eligible to travel as long as a Health Certificate with a COVID-19 free result is presented based on document requirements of each destination policy on the following table.
    For departures from regions that do not have a COVID-19 test facility, may substitute it with a Health Certificate that shows symptoms-free of influenza-like illnesses issued by a hospital/community health center doctor.

Health Certificate Validity
Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:
Health Certificate with a non-reactive Rapid test results valid maximum 14 days from the health facility issuance
    - Limited to passengers with flight destined to Biak the result valid maximum 7 days from the health facility issuance
Health Certificate with a negative PCR/Swab test results valid maximum 14 days from the health facility issuance
    - Limited to passengers with international flight to Jakarta/Surabaya/Denpasar the PCR/Swab test result valid maximum 7 days from the health facility issuance

People who are eligible to travel as above (both Indonesian Citizens & Foreign Citizens) are required to provide the documents as follows based on their category and destination upon traveling:


Route

Cities
Health Certificate with a non-reactive Rapid Test result or negative PCR/Swab Test result* Health Certificate with a negative PCR/Swab Test result*
Additional Requirements





International
Final destination Jakarta / Surabaya
 
International flight passengers destined to Indonesia who cannot provide negative PCR/Swab test result will be allowed to fly and enter Indonesia, however, the passenger must go through a PCR/Swab test & quarantine procedure by the local authority upon arrival in Indonesia.
More information on international passengers arrival health protocol in Jakarta (Soekarno-Hatta International Airport (CGK)) airport can be found here
Final destination Denpasar  
 
Passengers who cannot provide a negative PCR/Swab test result will be allowed to fly to Denpasar/Bali, however, the passenger must go through a PCR/Swab test upon arrival at their own cost at a health facility referred by the local authority & conduct a self-quarantine until the test result is issued
 All passengers are required to fill Bali Health Alert Form (Formulir Kewaspadaan Kesehatan Provinsi Bali) that can be accessed here
 ID issued outside Bali: required to provide Statement Letter and Letter of Guarantee that can be downloaded here
From Indonesia to Other Countries  
 
Requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here





International with Transit
International to domestic destination EXCEPT for Jakarta, Denpasar, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak
 
Final destination Jakarta, Denpasar, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak should follow each destination requirements for domestic flights below.

Passengers with flight transiting in Jakarta (Soekarno-Hatta International Airport (CGK)) who cannot provide a negative PCR/Swab test result, will be allowed to fly from the origin country to enter Indonesia. However, upon arrival at CGK airport, the passenger must go through a PCR/Swab test & quarantine procedure by the local authority until a negative PCR result is issued before continuing their journey. Information on international passengers arrival health protocol in CGK airport can be found here.
Domestic to international
 
Additional document requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here

















Domestic &
Domestic with transit
To Jakarta
 
Required to enclose a DKI Jakarta Entry/Exit Permit (Surat Izin Keluar Masuk (SIKM) DKI Jakarta) which information can be found here.
Passengers with domestic flights transiting in Jakarta are not required to enclose a DKI Jakarta Entry/Exit Permit as long as they stay within Soekarno-Hatta International Airport (CGK) area during transit.
To Denpasar 
 
 
For Business Trips:
 All passengers are required to fill Bali Health Alert Form (Formulir Kewaspadaan Kesehatan Provinsi Bali) that can be accessed here
 ID issued outside Bali: required to enclose Statement Letter and Letter of Guarantee that can be downloaded here and conduct self-quarantine upon arrival at Denpasar/Bali
From Manado
 
Only Rapid Test results from one of referred hospitals by the North Sulawesi Provincial Government will be accepted:
General public:
 RSUP Prof. DR. R. D Kandou Manado
 RSU Siloam Hospitals Manado
 Laboratorium Klinik Prodia Manado
Indonesian Army/Police Force (TNI/POLRI):
 RS Tk II R.W. Monginsidi
 RS Tk III Bhayangkara Manado 
To Gorontalo  
Required to enclose a Gorontalo Entry/Exit Permit (Surat Izin Keluar Masuk Gorontalo) which information can be found here or download Sekitar Kita official app here.
To/ from Ambon  
Required to enclose an Ambon Entry/Exit Permit (Surat Izin Keluar Masuk Ambon) which information can be found here
Only Rapid Test results from one of reffered health facilites by Ambon Public Health Office will be accepted:
RS Al-Fatah
RS Sumber Hidup (GPM)
RS Bhakti Rahayu
RS Hative (Otto Kwik)
Laboratorium Klinik Prodia
Klinik Kimia Farma
To / from Jayapura  
To Jayapura
ID issued outside Papua: only negative PCR/Swab test results are accepted
ID issued in Papua (KTP/Family Card/Certificate of Domicile/Letter of Employment in Papua) including imminent family members of the worker: enclose the related ID/Letter. Both Rapid test or PCR/Swab test results are accepted
From Jayapura
ID issued outside Papua: must include statement letter of not returning to Papua within 1 year (duty stamped)
To Timika   Passengers who cannot provide a COVID-19 free Health Certificate must go through a Rapid test at their own cost upon arrival at Timika, if the result is reactive, then the passenger will be isolated at the facility provided by Mimika Government and scheduled to take a PCR/Swab test at their own cost. If the passenger is proven to have COVID-19, then the treatment cost will be borne by the Mimika Government
To / from Merauke   Enclose a Merauke Entry/Exit Permit (Surat Izin Keluar Masuk Merauke) which information can be found here
To / from Biak   Enclose an Allowed to Travel Statement Letter (Surat Keterangan Jalan) from Biak COVID-19 Task Force (Gugus Tugas COVID-19 Biak)
Final destination EXCEPT for Jakarta, Denpasar, Gorontalo, Ambon, Jayapura, Timika, Merauke, Biak
 
 

Besides the above requirements, upon arrival at the destination airport, passengers are possible to go through additional health checks or to fill other forms/statement letters required by local authorities/local government.

Passengers are expected to prepare a copy and original copy of the documents prior to arrival at the departure airport and present it upon check-in. Garuda Indonesia is not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.

Install PeduliLindungi App
Every passenger is suggested to install the official PeduliLindungi app from the Indonesian government on their phone that can be downloaded on the following links:
  •  Android Play Store
  •  Apple App Store 

Wear Masks Onboard & in Airport Area
Every passenger is required to put on a mask at the airport and during flight. Garuda Indonesia also urges passengers to prepare their own masks as well as own personal hygiene kits according to their individual needs before the flight.

Electronic Health Alert Card
For those of you entering Indonesia and or flying domestic flights within Indonesia, you are required to fill a Health Alert Card from the Indonesian Ministry of Health. For more convenience & to avoid queueing, we suggest using E-HAC (Electronic Health Alert Card) that can be accessed on:
  •  Indonesian Ministry of Health official web
or you can also install the E-HAC app on your smartphone that can be downloaded on the following links:
  •  Android Play Store
  •  Apple App Store
If you don’t have the E-HAC app, Health Alert Card will be given at the departure airport or onboard before landing.

Below are list of available routes:

DOMESTIC ROUTE (*Last updated on on June 23 2020, 06.00 PM)

No Route Flight Number Period Schedule (Day)
1 Jakarta – Medan vv GA182/185, 186/189, 190/193 Until 31st July 2020 Daily
2 Jakarta – Sibolga vv GA262/263 Until 31st July 2020  Monday, Wednesday, Friday
3 Jakarta – Pekanbaru vv GA172/175 Until 31st July 2020  Monday, Wednesday, Friday, Sunday
4 Jakarta – Padang vv GA164/167  Until 31st July 2020 Daily
5 Jakarta – Banjarmasin vv GA532/537  Until 31st July 2020 Daily
6 Jakarta – Balikpapan vv GA564/567  Until 31st July 2020 Daily
7 Jakarta – Denpasar –  Kupang vv GA438/439  Until 31st July 2020 Monday, Wednesday, Friday
8 Jakarta – Manado vv GA600/601 Until 31st July 2020  Monday, Wednesday, Friday
9 Jakarta – Pontianak vv GA504/507  Until 31st July 2020 Daily
10 Jakarta – Batam vv GA152/155  Until 31st July 2020 Daily
11 Jakarta – Banda Aceh vv GA146/147 Until 31st July 2020  Monday, Wednesday, Friday, Sunday
12 Jakarta – Denpasar vv GA408/411,420/423, 402/417  Until 31st July 2020 Daily
13 Jakarta – Pangkal Pinang  vv GA136/137  Until 31st July 2020 Thursday, Sunday
14 Jakarta – Palangkaraya vv GA552/553  Until 31st July 2020 Monday, Tuesday, Thursday
15 Jakarta – Palembang vv GA104/109 Until 31st July 2020  Daily
16 Jakarta – Tanjung Pandan  vv GA284/285  Until 31st July 2020 Thursday
17 Jakarta – Tanjung Pinang  vv GA286/287 Until 31st July 2020  Wednesday, Friday, Sunday
18 Jakarta – Yogyakarta vv GA206/207 Until 31st July 2020  Daily
19 Jakarta – Jambi vv GA126/127 Until 31st July 2020  Monday, Wednesday, Friday
20 Jakarta – Malang vv GA290/291  Until 31st July 2020 Wednesday, Friday
21 Jakarta – Semarang vv GA242/245, GA232/235 Until 31st July 2020  Monday, Wednesday, Thursday, Friday, Sunday
22 Jakarta – Lampung vv GA0072/0073  Until 31st July 2020 Daily
23 Jakarta – Lombok vv GA430/433 Until 31st July 2020  Monday, Wednesday, Friday
24 Jakarta – Bengkulu vv GA296/297 Until 31st July 2020  Wednesday, Friday
25 Jakarta – Ternate vv GA648/649 Until 31st July 2020  Wednesday, Friday, Sunday
26 Jakarta – Surabaya – Kupang – Surabaya – Jakarta GA448/449 Until 31st July 2020  Thursday
27 Jakarta – Surabaya vv GA306/311, 318/323  Until 31st July 2020 Daily
28 Jakarta – Solo  vv GA221/228  Until 31st July 2020 Friday, Sunday
29 Jakarta – Banyuwangi vv GA264/265 Until 31st July 2020  Wednesday
30 Denpasar – Lombok vv GA450/451  Until 31st July 2020 Tidak ada penerbangan
31 Jakarta – Labuan Bajo  vv GA452/453  Until 31st July 2020 Friday
32 Jakarta – Makassar vv GA616/617  Until 31st July 2020 Tuesday, Thursday, Friday
33 Jakarta – Makassar – Gorontalo vv GA642/643 Until 31st July 2020  Tuesday, Friday
34 Jakarta – Makassar – Kendari vv GA604/605  Until 31st July 2020 Tuesday, Thursday, Sunday
35 Jakarta – Makassar – Ambon vv GA640/641 Until 31st July 2020  Tuesday, Friday
36 Jakarta – Makassar – Biak – Jayapura vv GA650/651 Until 31st July 2020  Tuesday, Thursday
37 Jakarta – Denpasar – Timika – Jayapura vv GA652/653 Until 31st July 2020  Tuesday, Friday, Sunday
38 Jakarta – Makassar – Timika – Jayapura vv GA654/655  Until 31st July 2020 Monday, Wednesday
39 Jakarta – Jayapura vv GA656/657  Until 31st July 2020 Tuesday, Sunday
40 Jakarta – Makassar – Jayapura – Merauke vv GA658/659  Until 31st July 2020 Wednesday, Friday, Sunday
41 Jakarta – Makassar – Palu vv GA608/609  Until 31st July 2020 Monday, Wednesday, Friday, Saturday
42 Jakarta – Sorong vv GA682/683  Until 31st July 2020 Monday, Wednesday, Saturday
43 Jakarta – Samarinda vv GA580/581 Until 31st July 2020  Monday, Friday

INTERNATIONAL ROUTE (Last updated 14 July 2020, 09:30 PM)

No Route Flight Number Period Schedule (Day)
1 Jakarta - Singapore GA828 Until 31st July 2020 Monday, Tuesday, Thursday, Saturday, Sunday
2 Singapore - Jakarta GA829 Until 31st July 2020
3 Jakarta – Kuala Lumpur GA820 Until 31st July 2020 Tuesday, Thursday, Sunday
4 Kuala Lumpur – Jakarta GA821 Until 31st July 2020
5 Jakarta - Hongkong GA876 Until 31st July 2020 Wednesday, Sunday
6 Hongkong - Jakarta GA873 Until 31st July 2020
7 Jakarta - Haneda GA874 Until 31st July 2020 Wednesday, Sunday
8 Haneda - Jakarta GA875 Until 31st July 2020 Tuesday, Friday
9 Jakarta - Osaka GA888 Until 31st July 2020 Tuesday
10 Osaka - Jakarta GA889 Until 31st July 2020 Thursday
11 Jakarta - Seoul GA878 Until 31st July 2020 Tuesday, Thursday
12 Seoul - Jakarta GA879 Until 31st July 2020 Thursday, Saturday
13 Jakarta - Sydney GA712 Until 31st July 2020 Tuesday
14 Sydney - Jakarta GA713 Until 31st July 2020 Thursday
15 Jakarta - Melbourne GA716 Until 31st July 2020 18, 25 July 2020
16 Melbourne - Jakarta GA717 Until 31st July 2020 5, 12, 19, 26 July 2020
17 Jakarta - Perth GA724 Until 31st July 2020 2, 16, 30 July 2020
18 Perth - Jakarta GA725 Until 31st July 2020 2, 16, 30 July 2020
19 Jakarta - Amsterdam GA088 Until 31st July 2020 Tuesday
20 Amsterdam - Jakarta  GA089  Until 31st July 2020 Saturday

Garuda Indonesia advises passengers to frequently check flight schedules on the official Garuda Indonesia information channel such as call centers and social media. This is to anticipate changes in flight frequency due to operational reasons.

Below are list of routes that currently suspended due the current situation:

Region Route Status Period

 

Domestic

Timika (all domestic routes) Suspended Until further notice
Jayapura (all domestic routes) Suspended Until further notice
Nabire (all domestic routes) Suspended Until further notice

Asia Pacific

Denpasar - Singapura - Denpasar Suspended Until 30th June 2020
Surabaya - Singapura - Surabaya Suspended Until 30th June 2020
Jakarta - Bangkok - Jakarta Suspended  Until 30th June 2020 

 

 

 

China

Jakarta - Guangzhou - Jakarta Suspended Until 30th June 2020
Jakarta - Shanghai - Jakarta Suspended Until 30th June 2020
 Denpasar - Beijing - Denpasar Suspended Until 30th June 2020
Denpasar - Guangzhou - Denpasar  Suspended Until 30th June 2020
Denpasar - Zhengzhou - Denpasar  Suspended Until 30th June 2020
Denpasar - Shanghai - Denpasar  Suspended Until 30th June 2020
Denpasar - Xi'an - Denpasar  Suspended Until 30th June 2020
Denpasar - Hong Kong - Denpasar  Suspended Until 31st July 2020

Middle East

Jakarta - Jeddah - Jakarta Suspended Until 30th June 2020
Jakarta - Madinah - Jakarta Suspended Until 30th June 2020

Other routes that are not included above are still operating, but there may be a frequency reduction or some flight number may not be operating, Garuda Indonesia will inform every passenger if any changes happen to their flight or you may frequently check your upcoming flight.

Garuda Indonesia has adopted a flexible policy regarding rescheduling and rerouting mechanisms for all flight services domestic and international routes & code-share flights (except the Middle East & Africa) with the following terms & conditions:

  • Domestic Flight: Valid for tickets issued on/before 31 May 2020 with  travel dates from 24 January 2020 - 30 June 2020
  • International Flight: Valid for tickets issued on/before 23 April 2020 with  travel dates from 24 January 2020 - 31 July 2020
  • Combination flight (International & Domestic) refers to the International Flight condition

Further provisions:

  • You can choose between rescheduling or rerouting your flight for 1 time only without any rebooking fee
  • Reschedule without any additional charge applies only to the same route and same cabin of flight (regardless the fare class) to dates outside black-out period until December 31, 2021
    If the new travel dates fall on the black-out period, fare differences and taxes apply
  • Reroute without any additional charge applies to a flight of equal or lesser value
  • If you haven’t decided your new itinerary, you may extend your ticket validity until December 31, 2021 
  • Refunds are possible via travel voucher
    Travel vouchers can be utilized for Garuda Indonesia flight ticket which valid until December 31, 2021, or other Garuda Indonesia products.
  • No show fee will be applied if the reservation is not canceled (through rescheduling/rerouting/extend ticket validity or refund) by the passenger before departure
  • For code-share flights with other airlines, rescheduling must be to the same fare-class. For a different fare-class, there will be an additional charge

Reschedule, reroute and refund can be done through Garuda Indonesia 24-hour Live Chat, Call Center service (+6221 2351 9999 and 0804 1 807  807).

You could also refund your ticket into travel voucher with the online form below:

Refund Form

Currently, we are experiencing high volumes of inquiries and trying to work through reservations with the most urgent travel dates first. We encourage passengers with departure dates within the next 48 hours to contact us through our 24-hour live chat and call center. While reservations that fall beyond this time frame, please consider to contact us through E-Mail (customer@garuda-indonesia.com).

The Indonesian authorities have taken the following steps to further limit the risk of community spread in Indonesia with the restrictions on the visit of Foreign Citizens to enter Indonesia. The prohibition referred to in exempted from:

  1. Foreign citizens who hold Limited Stay Permits (KITAS) and Permanent Stay Permits (KITAP)
  2. Foreign citizens holders of Diplomatic and Service Visas
  3. Foreign citizens who hold Diplomatic Stay Permits and Official Stay Permits
  4. Medical aid, medical support, food and humanitarian reasons
  5. Transportation Crew
  6. Foreign citizens who will work on national strategic projects

As for foreign citizens with the above conditions can enter Indonesian territory by the following requirements:

  1. Provide a COVID-19 Free Health Certificate with a non-reactive Rapid test result or negative PCR/Swab test result
  2. Has been 14 (fourteen) days in the region/country that is free of Covid-19 virus
  3. Any passenger who is unable to provide a Health Certificate with a negative PCR/Swab test result must sign a statement letter of willingness to be quarantined and carry out a PCR test upon arrival in Indonesia.

Information of the policy can be accessed through Indonesian Immigration website

These measures are temporary and shall be evaluated pursuant to further development.

THE IN-FLIGHT MEAL & IN-FLIGHT ENTERTAINMENT ADJUSTMENTS DURING NEW NORMAL

As an effort to prevent the spread of COVID-19 through cross-contamination, Garuda Indonesia has adjusted the in-flight service since April 15, 2020 on selected routes. This adjustment based on Indonesian Government policy and each destination country’s policy. Then, Garuda Indonesia increases preventive measures, such as:

  1. Adjust the in-flight meal service by using mono-use cutlery on all classes of domestic route flights and some international routes such as Jakarta-Singapore (PP) and Jakarta-Kuala Lumpur (PP). For more information, click here.
  2. Temporarily suspend the Book Your Meal service and adjust the availability of Special Meal on selected international flights and all domestic flights since April 1, 2020 until further notice
  3. Temporarily suspend candy, welcome drink service, galley snack service, table cloth, menu cards on board
  4. Temporarily suspend newspapers, pillows, and limit the availability of blankets on some flights to avoid direct contact with others
  5. Change the headrest cover after landed
  6. Temporarily suspend loose amenities on Singapore and Kuala Lumpur Business Class flights

Aircrafts Hygiene

Garuda Indonesia is strengthening the preventive action towards the spread of COVID-19 by disinfecting aircraft to assure its cabin cleanliness as well as doing sterilization to kill all germs and viruses. Disinfection applied thoroughly to the cabin areas that directly contact passengers, for instance, lavatory, seat, tray tables, headrest, seat armrests, overhead compartment, and galley.

Before each departure, Garuda Indonesia also stepping up deep daily cleaning and transit cleaning to mitigate any risks related to the outbreak.

Aside from that, all Garuda Indonesia aircraft is equipped with  HEPA (High-Efficiency Particulate Air). HEPA filter is a cabin air filter system. The aircraft filtration systems in cabins can filter 99.999 percent of dust particles and airborne contaminants such as viruses and bacteria ensuring the highest possible quality of cabin air.

Passengers Health & Social Distancing

The cabin crew also required to check their health condition before and after duty. Other than that, our cabin crew wears masks and hand gloves when serving.

Garuda Indonesia is actively educating passengers to take care of their health especially when they are about to have a flight, to ensure it we also check your body temperatures upon boarding. We also provide hand sanitizers on every touch-point pre-flight and onboard.

We also highly put our efforts to implement social distancing for our passengers on board by giving an empty seat between each passenger.

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Consider the Covid-19 pandemic in Indonesia, Garuda Indonesia will comply with protocol provisions set by the local government to prevent the spread of virus, Garuda Indonesia Sales Office (GASO) and Airport Ticketing Office (ATO) have adjusted operational schedules, as follows:

Region 1 (Sumatera)
No Branch Office Sales Office Status Operational Hour Period
1 Bengkulu (BKS) GASO Bengkulu Operate Monday - Friday : 07:30 - 16:30 LT Effective per June 2020
Saturday - Sunday/Public Holiday : 09:00 - 15:00 LT Effective per June 2020
ATO Fatmawati Operate Monday - Sunday : 06:00 - 17:00 LT Effective per June 2020
2 Batam (BTH) GASO Batam Operate Monday - Thursday : 07:30 - 16:30 LT Effective per June 2020
Friday : 07:30 - 17:00 LT Effective per June 2020
Saturday/ Sunday/ Public Holiday : 09:00 - 15:00 LT Effective per June 2020
ATO International Hang Nadim Operate Daily 07:30 s/d 16:30 LT Effective per June 2020
3 Banda Aceh (BTJ) GASO Banda Aceh Operate Monday - Thursday : 07:30 - 16:30 LT Effective per June 2020
Friday : 07:30 - 12:00 LT & 14:00-17:30 LT
closed at 12:00-14:00 LT
Effective per June 2020
Saturday - Sunday / Public Holiday 09:00 - 15:00 LT Effective per June 2020
ATO Sultan Iskandar Muda Operate Operational hours may change according to airport conditions and available flight Effective per June 2020
4 Jambi (DJB) GASO Jambi Operate Monday - Friday : 08:00 - 17:00 LT Effective per June 2020
Saturday - Sunday & Public Hoiday : 09:00 - 15:00 LT Effective per June 2020
ATO Sultan Taha Operate Daily : 08:00-16:00 LT Effective per June 2020
5 Sibolga (FLZ) GASO Pinang Sori Operate Monday - Friday : 08:00 - 17:00 LT Effective per June 2020
Saturday - Sunday/Public Holiday : 09:00 - 15:00 LT Effective per June 2020
ATO Dr Ferdinand Lumban Tobing Operate Daily : 07:30-15:00 LT Effective per June 2020
6 Gunung Sitoli (GNS) ATO Binaka Operate Monday - Saturday : 08:00-15:00 LT Effective per June 2020
Minggu/Hari Libur Tutup Effective per June 2020
7 Medan (MES) GASO Monginsidi Operate Monday - Friday : 08:00 - 17:00 LT Effective per June 2020
Saturday - Sunday/Public Holiday : 09:00 - 15:00 LT Effective per June 2020
GASO Grand Inna Hotel Not Operate CLOSED Effective per June 2020
ATO Kualanamu Operate Daily : 08:00-18:00 LT Effective per June 2020
8 Padang (PDG) GASO Sudirman Padang Operate Monday - Friday : 08:00 - 17:00 LT Effective per June 2020
Saturday - Sunday/Public Holiday : 09:00 - 15:00 Effective per June 2020
ATO Internasional Minangkabau Operate Operational hours may change according to airport conditions and available flight Effective per June 2020
9 Palangkaraya (PGK) GASO Novotel Bangka Tidak Beroperasi TEMPORARY CLOSED Effective per June 2020
ATO Depati Amir Operate Monday - Friday : 08:00-16:30 LT Effective per June 2020
Saturday - Sunday : 09:00 - 15:00 LT Effective per June 2020
Public Holiday : Closed Effective per June 2020
10 Pekanbaru (PKU) GASO Pekanbaru Operate Monday - Friday : 08:00 - 16:30 LT Effective per June 2020
  Saturday - Sunday & Public Holiday : 09:00 - 15:00 LT Effective per June 2020
ATO Sultan Syarif Kasiem Operate Operational hours may change according to airport conditions and available flight Effective per June 2020
11 Palembang (PLM) GASO Palembang Operate Monday - Thursday : 08:00 - 16:30 LT Effective per June 2020
Friday : 08:00 - 17:00 LT Effective per June 2020
Saturday/ : 09:00 - 14:00 LT Effective per June 2020
Public Holiday : 09:00 - 15:00 LT Effective per June 2020
Sunday : Closed Effective per June 2020
ATO Sultan Mahmud Badaruddin II Operate Daily : 08:00 - 14:00 LT Effective per June 2020
12 Tanjung Pandan (TJQ) GASO Tanjung Pandan Operate Monday - Friday : 08:00 - 17:00 LT Effective per June 2020
Saturday : 09:00 - 15:00 LT Effective per June 2020
Sunday/ Public Holiday Closed Effective per June 2020
H.A.S Hanandhoeddin (Buluh Tambang) Operate Operational hours may change according to airport conditions and available flight Effective per June 2020
13 Tanjung Pinang (TNJ) GASO Tanjung Pinang Operate Daily 08:00 - 15:00 LT Effective per June 2020
ATO Raja Haji Fisabillilah Operate Tuesday, Wednesday, Friday : 09:00 - 15:00 LT Effective per June 2020
Region 2 (Jakarta Raya, Bandung, dan Lampung)
14 Jakarta Raya GASO Senayan City Operate Monday – Friday: 11:00 – 19:00 LT
Saturday– Sunday & National Holiday: 11:00 – 18:00 LT
Effective on June, 15th 2020
15 GASO Pondok Indah Mall Operate
16 GASO Emporium Pluit Mall Operate
18 GASO Bintaro Exchange Operate
19 GASO Living World Operate
20 GASO Pantai Indah Kapuk Operate Effective on June, 18th 2020
21 GASO Borobudur Operate Monday – Sunday : 10:00 – 20:00 LT Effective on June, 15th 2020
22 GASO Kota Kasablanka Operate Monday – Friday: 11:00 – 20:00 LT Effective on June, 15th 2020
23 Saturday– Sunday & National Holiday: 11:00 – 18:00 LT
24 GASO Gunung Sahari Operate Monday– Friday : 08:00 – 16:30 LT Effective on June, 15th 2020
25 Saturday-Sunday & National Holiday : Closed
14 GASO Metropolitan Mall Bekasi Operate Monday – Sunday : 11:00 – 17:00 LT Effective on June, 15th 2020
15 GASO Kelapa Gading Operate Monday– Friday : 08:00 – 16:30 LT
Saturday-Sunday & National Holiday : Closed
Effective on July, 1st 2020
17 GASO Puri Indah Mall Operate Monday – Friday : 10:00 – 19:00 LT Effective on July, 1st 2020
19 GASO Bogor Operate Saturday– Sunday & National Holiday: 10:00 – 18:00 LT Effective on July, 1st 2020
21 ATO Soekarno Hatta Cengkareng Operate Every Day : 24 Hours Effective on June, 15th 2020
23 Bandung GASO Asia Afrika Bandung Operate Monday – Friday : 08:00 – 16:00 LT Effective on July, 1st 2020
24 Saturday– Sunday & National Holiday : Closed
25 ATO Hussein Sastranegara Not Operate Closed UFN
15 Tanjung Karang GASO Tanjung Karang Operate Monday – Friday: 08:00 – 16:30 LT  
16 Saturday– Sunday & National Holiday: 09:00 – 15:00 LT  
17 ATO Raden Inten II Operate Tuesday, Wednesday, Friday & Sunday : 08.00 – 16.30 LT  
18 Monday, Thursday, Saturday : Closed
Region 3 (Joglosemar and Jawa Timur)
33 Yogyakarta (JOG) Yogyakarta Ambarukmo Operate Monday-Friday : 09.00 - 16.00 WIB
Saturday : 09.00 - 14.00 WIB
Sunday : Closed
Effective per June 2020
Yogyakarta International Airport Operate
Daily : 09.00 - 15.00 WIB
Effective per June 2020
34 Semarang (SRG) Semarang Ahmad Yani Operate Monday-Friday : 08.00 - 15.00 WIB
Saturday/Sunday/National Holiday : Closed
Effective per June 2020
Ahmad Yani Airport Operate
Daily : 07.00 - 18.00 WIB
Effective per June 2020
35 Solo (SOC) GASO Solo Operate Monday-Friday : 08.00 - 16.00 WIB
Saturday : 09.00 - 15.00 WIB
Sunday/ tanggal merah : Closed
Effective per June 2020
Adi Soemarno Airport Operate
Daily : 08.00 - 16.00 WIB
Effective per June 2020
36 Malang (MLG) Malang Hotel Savana Operate Monday-Friday : 09.00 - 15.00 WIB
Saturday/Sunday/Hari Closed : Closed
Effective per June 2020
Abdulrachman Saleh Airport Malang Operate Closed (Until 30 June 2020) Effective per June 2020
37 Banyuwangi (BWX) GASO Banyuwangi Operate Monday-Friday : 08.00 - 16.00 WIB
Saturday/Sunday/National Holiday : Closed
Effective per June 2020
Belimbing Sari Airport Operate
Monday-Friday : 07.00 - 14.00 WIB
Saturday/Sunday Closed
Effective per June 2020
38 Surabaya (SUB) Graha Bumi Surabaya Operate Monday-Friday : 08.00 - 16.00 WIB
Saturday/Sunday/National Holiday : 09.00 - 15.00 WIB
Effective per June 2020
Pakuwon Mall Operate Closed Effective per June 2020
airport Juanda Surabaya Operate
Daily : 08.00 - 16.00 WIB
Effective per June 2020
  Region 4 (Bali and Nusa Tenggara)
39 Denpasar (DPS) GASO Sugianyar Operate Monday-Friday : 09.00 - 16.00 WITA
Saturday/National Holiday : 09.00 - 15.00 WITA
Sunday : Closed
Effective : 01 June 2020
GASO Sanur Not Operate Closed Effective : 01 May 2020
GASO Kuta Operate Daily : 09.00 - 21.00 WITA Effective : 01 June 2020
ATO Bandara Ngurah Rai Operate Daily : 06.00 - 21.00 WITA Effective : 01 June 2020
40 Labuan Bajo (LBJ) Gerai Labuan Bajo Not Operate Closed Effective : 25 Mar 2020 s/d UFN
ATO Bandara Komodo Labuan Bajo Operate Daily : 08.00 - 16.00 WITA Operational hours may change according to airport conditions and available flight
41 Lombok (LOP) GASO Majapahit Lombok Operate Monday-Saturday : 09.00 - 15.00 WITA
Sunday/National Holiday : Closed
 
ATO Bandara Lombok Not Operate Daily : 09.00 - 15.00 WITA Operational hours may change according to airport conditions and available flight
42 Kupang (KOE) GASO Koepang Operate Monday-Friday : 09.00 - 15.00 WITA
Saturday /Sunday : Closed
National Holiday : Closed
Effective : 06 April 2020 s/d UFN
ATO Bandara Al Tari Koepang Operate Daily : 09.00 - 16.00 WITA Operational hours may change according to airport conditions and available flight
  Region 5 (Sulawesi and Papua)
43 Ambon (AMQ) GASO Ahmad Yani Operate Monday – Friday: 08:00 – 17:00 LT Effective per June 2020
Saturday– Sunday & National Holiday: 09:00 - 15:00 LT Effective per June 2020
ATO Pattimura Operate Daily : 06:00 – 15:00 LT Operational hours may change according to airport conditions and available flight
44 Banjarmasin (BDJ) GASO Hasanuddin HM Operate Monday – Friday : 08:00 – 17:00 LT Effective per June 2020
Saturday - Sunday & Sunday : 09:00 – 15:00 LT Effective per June 2020
ATO Syamsuddin Noor Operate Daily : 08:00– 17:00 LT Effective per June 2020
45 Berau (BEJ) GASO Lobby Derawan Hotel Operate Monday – Friday : 08:00 – 17:00 LT Effective per June 2020
Saturday – Sunday & Hari National Holiday : 09:00 - 14:00 LT Effective per June 2020
ATO Operate Monday - Saturday : 08:00 – 13:00 LT Effective per June 2020
46 Biak (BIK) GASO Sudirman Operate Monday – Friday: 09:00 – 16:00 LT Effective per June 2020
Saturday– Sunday & Hari National Holiday : 09:00 – 15:00 LT Effective per June 2020
ATO Frans Kaisiepo Biak Operate Daily : 05:00 – 10:00 LT (1 June - 19 June)
Daily : 04:00 – 12:00 LT Starting 20 June
47 Balikpapan (BPN) GASO Jend: Sudirman Operate Monday– Friday : 08:00 – 16:00 LT Effective per June 2020
Saturday & National Holiday : 09:00 – 13:00 LT Effective per June 2020
Sunday : Closed Effective per June 2020
  ATO SAMS Sepinggan Balikpapan Operate Daily : 09:00 – 15:00 LT Operational hours may change according to airport conditions and available flight
48 Jayapura (DJJ) GASO Pasifik Permai Operate Monday – Friday : 08:00 – 16:00 LT Effective per June 2020
Saturday- Sunday & National Holiday : 09:00 – 15:00 LT Effective per June 2020
GASO Saga Mall Operate Monday – Friday : 08:00 – 16:00 LT Effective per June 2020
Saturday & Hari National Holiday : 09:00 – 15:00 LT Effective per June 2020
ATO Airport Mondaytani Not Operate Closed Effective per June 2020
49 Gorontalo (GTO) GASO Medi Botutihe Operate Monday – Friday : 08:00 – 17:00 LT Effective per June 2020
Saturday– Sunday & National Holiday : 09.00 - 15.00 LT Effective per June 2020
ATO Djalaluddin   Monday – Friday : 09:00 – 17:00 LT Effective per June 2020
Saturday– Sunday & National Holiday : 09.00 - 15.00 LT Operational hours may change according to airport conditions and available flight
50 Kendari (KDI) GASO Ahmad Yani Operate Monday – Friday : 08:00 – 17:00 LT Effective per June 2020
Saturday– Sunday & National Holiday : 09:00 – 15:00 LT Effective per June 2020
ATO Haleuleo Operate Daily : 07:00 – 14:00 LT Effective per June 2020
51 Manado (MDC) GASO Sam Ratulangi Operate Monday – Friday : 08:00 – 17:00 LT Effective per June 2020
Saturday – Sunday & National Holiday : 09:00 – 15:00 LT Effective per June 2020
ATO airport Samratulangi,   Monday - Friday : 10:00 – 17:00 LT Effective per June 2020
52 Mamuju (MJU) ATO Tampak padang Operate Monday – Friday : 09:00 – 16:00 LT Effective per June 2020
Monday– Sunday & National Holiday : 09:00 – 14:00 LT Effective per June 2020
53 Merauke (MKQ) GASO Jalan Raya Mandala Operate Monday – Friday : 08:00 – 17:00 LT Effective per June 2020
Saturday - Sunday & National Holiday : 09.00 - 15.00 LT Effective per June 2020
ATO Jalan PGT Not Operate Closed Effective per June 2020
54 Nabire (NBX) ATO Operate Monday – Sunday : 09:00 – 14:00 LT Effective per June 2020
55 Palu (PLW) GASO Not Operate Closed Effective per June 2020
ATO Mutiara Sis Al– Jufri Operate Monday– Friday : 08:00 – 16:00 LT Effective per June 2020
Saturday – Sunday & National Holiday : 09:00– 15:00 LT Effective per June 2020
56 Palangkaraya (PKY) GASO Imam Bonjol Operate Monday – Friday : 08.00 – 17:00 LT Effective per June 2020
Saturday – Sunday & National Holiday : 09:00 – 15:00 LT Effective per June 2020
ATO Bandara Tjilik Riwut   Daily : 06:00 – 10:00 & 14:00 – 18:00 LT Effective per June 2020
57 Pontianak (PNK) GASO Rahadi Usman Operate Monday – Friday : 08:00 – 17:00 LT Effective per June 2020
Saturday - Sunday & National Holiday : 09:00 - 15:00 LT Effective per June 2020
ATO Bandara Supadio   Daily : 07:00 – 15:00 LT Effective per June 2020
58 Samarinda (SRI) GASO Alaya Operate Monday – Friday : 08:00 – 16:00 LT Effective per June 2020
Saturday & National Holiday : 09:00 – 13:00 LT Effective per June 2020
Sunday : Closed Effective per June 2020
ATO Aji Pangeran Tumenggung Pranoto Opearate Daily : 09:00 – 15:00 LT Effective per June 2020
59 Sorong (SOQ) GASO Sri Gunting Operate Monday – Friday : 09:00 – 14:00 LT Effective per June 2020
Saturday – Sunday & National Holiday : Closed Effective per June 2020
ATO Domine eduard osok Operate Monday – Friday : 09:00 – 14:00 LT Effective per June 2020
Saturday – Sunday & Hari National Holiday : Closed Effective per June 2020
60 Timika (TIM) GASO Cendrawasih Timika Operate Monday – Friday : 08.00 – 16.00 LT Effective per June 2020
Saturday – National Holiday : 09:00 – 15:00 LT Effective per June 2020
Sunday : Closed  
ATO Moses Kilangi Not Operate Closed Effective per June 2020
61 Ternate (TTE) GASO Boulevard Raya Operate Monday – Friday : 08.00 – 17.00 LT Effective per June 2020
Saturday - Sunday & National Holiday : 09.00 – 15.00 LT Effective per June 2020
ATO Sultan Babullah Operate Daily : 07.00 – 12.00 LT Operational hours may change according to airport conditions and available flight
62 Ujung Pandang / Makassar (UPG) GASO Slamet Riyadi Operate Monday – Friday : 08.00 – 17.00 LT Effective per June 2020
Saturday – Sunday & National Holiday : 09:00 – 15:00 LT Effective per June 2020
Trans Studi Mall Operate Daily : 11.00 – 20.00 LT Effective per June 2020
Claro Hotel Not Operate Closed Effective per June 2020
ATO Sultan Hasanuddin Operate Daily : 24 jam Operational hours may change according to airport conditions and available flight

This schedule adjustment will be updated regularly, Garuda Indonesia customers may check official information channel through the Garuda Indonesia website, 24-hour contact center, and social media.

When you're flying with our airline partners, please ensure you have been informed about their health & safety protocol that you can find on the following links:

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