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THE CONVENIENCE TO CHANGE YOUR SCHEDULE WITHOUT ADDITIONAL COST

Staying at home and doing things out there is not easy for some people. You must be holding all business until canceling the meetings. For all those sacrifices, we thank to you who are patient in longing and keep each other safe.

Now Garuda Indonesia is ready to welcome you in our domestic and international flights. Enjoy the convenience in rescheduling your flight up to 2 (two) times without additional cost. This program is eligible for ticket purchased until 31 July 2020.

Garuda Indonesia encourages to all passengers to keep following health protocol by wearing mask at the airport and during the flight, also keep a minimum one meter of physical distancing with others. Don’t forget to see the requirements and documents needed for flight here.

Terms and Conditions:

  • Booking period: 1 – 31 July 2020 (only for new ticket booking).
  • Travel period: 1 July 2020 – 20 June 2021 (for complete travel on the ticket before 20 June 2021).
  • Valid for one-way and return ticket.
  • Valid for Garuda Indonesia’s domestic and international routes (except Middle East).
  • Valid for interline flight ticket.
  • Not valid for group.
  • This program is only eligible for ticket issued via Garuda Indonesia’s official website (www.garuda-indonesia.com), GIA Mobile App, Garuda Indonesia’s Contact Center, all Garuda Indonesia Sales Office, Gerai, and appointed travel agent (online and offline).
  • Penalty policies:
    • Reschedule:
      • Free changes fee up to 2 (two) times until 31 December 2020 (completed reissued).
      • The ticket is valid for flight until 20 June 2021 (for complete travel on the ticket).
      • Tax and different fares (if any) are collected.
      • No show fee is applied when there is no confirmation before flight schedule with the following conditions:
        • Travel period 1 – 31 July 2020:
          Domestic:
          Business Class : 50% from basic fare before tax.
          Economy Class : 100% from basic fare before tax.
          International : USD 100 per ticket.

        • Travel period 1 August 2020 – 20 June 2021:
          Domestic:
          Sub-class F/P/A/J/C/D/I/Y : 10% from basic fare before tax.
          Sub-class B/M/K/N/Q/T/V/S/H/L : 40% from basic fare before tax.
          International : USD 100 per ticket.
           
    • Reissued:
      • Reissued on or after 1 January 2021 will be charged the changes fee refer to applicable fare rule.
      • Tax and different fares (if any) are collected.
      • Changes must be processed at Garuda Indonesia Sales Office, Contact Center, or travel agent when first booking.
    • Refund:
      • Refund fee is free.
      • Refund will be exchanged into Travel Voucher which cannot be turned into cash or other payment methods.
      • Travel Voucher can be used until 30 June 2021 for buying Garuda Indonesia’s ticket.
      • Changes must be processed at Garuda Indonesia Sales Office or Contact Center.
      • Travel Voucher is only applied for all flights operated by Garuda Indonesia (except Middle East).
      • No show fee is applied when there is no confirmation before flight schedule with the following conditions:
        • Travel period 1 – 31 July 2020:
          Domestic:
          Business Class : 50% from basic fare before tax.
          Economy Class : 90% from basic fare before tax.
          International : USD 100 per ticket.

        • Travel period 1 August 2020 – 20 June 2021:
          Domestic:
          Sub-class F/P/A/J/C/D/I/Y : 10% from basic fare before tax.
          Sub-class B/M/K/N/Q/T/V/S/H/L : 40% from basic fare before tax.
          International : USD 100 per ticket.
  • For refund process, customers can send email to e-booking@garuda-indonesia.com.
  • For reschedule and reissued, customers can call Garuda Indonesia’s Contact Center at 0804 1 807 807 or 021 2351 9999.

SEE THE BENEFIT FROM OUR BANK PARTNER BELOW:

Terms and Conditions:

  • This offer is an additional discount up to IDR 500K every day.
  • Using BNIFLEX promo code when selecting a flight schedule.
  • Only valid for ticket issued via Garuda Indonesia’s website, GIA Mobile application, and Contact Center using payment link.
  • Eligible for all BNI Credit Card and Debit Card, except Corporate Credit Card, Hasanah Card, and Debit Syariah Card.
  • Additional discount:
    • Additional discount of IDR 120,000 is valid for minimum transaction IDR 2,000,000 by using all BNI Credit Card and BNI Debit Card with Mastercard logo (except Co-Brand Garuda BNI Credit and Debit Card).
    • Additional discount of IDR 150,000 is valid for minimum transaction IDR 2,000,000 only for Co-Brand Garuda BNI Credit and Debit Card.
    • Additional discount IDR 500,000 is valid for minimum transaction IDR 5,000,000 only for 15 first transactions every Wednesday by using BNI Credit card.
    • Additional discount IDR 500,000 is valid for minimum transaction IDR 5,000,000 only for 5 first transactions every Wednesday by using BNI Debit card with Mastercard logo.
  • The stipulation of ticket refund, reissued, and reschedule is based on Garuda Indonesia's regulation for each sub-class.
  • For refund, revalidate, and reschedule, please send an e-mail to e-booking@garuda-indonesia.com.
  • For more information, please call Garuda Indonesia Contact Center at 0804 1 807 807 or 021 2351 9999, and live chat.
  • The stipulation of ticket reschedules and reissued outside promo period, the ticket discounted fare will be upsell based on published fare.

Terms and Conditions:

  • This offer is additional discount up to IDR 500K every Friday.
  • Using BRIDAY promo code when selecting flight schedule.
  • Only valid for ticket issued via Garuda Indonesia’s website, GIA Mobile application, and Contact Center using payment link.
  • Eligible for all BRI Credit Card, Debit Card, and e-pay, except BRI Corporate Card.
  • Additional discount:
    • Additional discount IDR 200,000 for minimum transaction IDR 2,000,000.
    • Additional discount IDR 500,000 for minimum transaction IDR 4,000,000.
  • The stipulation of ticket refund, reissued, and reschedule is based on Garuda Indonesia's regulation for each sub-class.
  • For refund, revalidate, and reschedule, please send an e-mail to e-booking@garuda-indonesia.com.
  • For more information, please call Garuda Indonesia Contact Center at 0804 1 807 807 or 021 2351 9999, and live chat.
  • The stipulation of ticket reschedules and reissued outside promo period, the ticket discounted fare will be upsell based on published fare.

Terms and Conditions:

  • This offer is additional discount up to IDR 200,000 every Tuesday.
  • Using CITICOB promocode for Garuda Indonesia Citi Cardholder or GACITI for another Citi Credit Card when selecting flight schedule.
  • Only valid for ticket issued via Garuda Indonesia’s website, GIA Mobile application, and Contact Center using payment link.
  • Eligible for all Citi Credit Card issued in Indonesia (main card and additional card), except Corporate Credit Card.
  • Additional discount:
    • Additional discount IDR 200,000 for minimum transaction IDR 4,000,000 with Garuda Indonesia Citi Card by using promocode: CITICOB.
    • Additional discount IDR 150,000 for minimum transaction IDR 4,000,000 with another Citi Credit Card by using promocode: GACITI.
  • The stipulation of ticket refund, reissued, and reschedule is based on Garuda Indonesia's regulation for each sub-class.
  • For refund, revalidate, and reschedule, please send an e-mail to e-booking@garuda-indonesia.com.
  • For more information, please call Garuda Indonesia Contact Center at 0804 1 807 807 or 021 2351 9999, and live chat.
  • The stipulation of ticket reschedules and reissued outside promo period, the ticket discounted fare will be upsell based on published fare.
  • Get more details here.

Terms and Conditions:

  • This offer is additional discount up to IDR 200K every Monday.
  • Using MANDIRI promo code when selecting flight schedule.
  • Only valid for ticket issued via Garuda Indonesia’s website, GIA Mobile application, and Contact Center using payment link.
  • Eligible for Mandiri Debit Visa and Mandiri Credit Card (main card and additional card), except Mandiri Corporate Card.
  • Additional discount IDR 200,000 for minimum transaction IDR 5,000,000.
  • The stipulation of ticket refund, reissued, and reschedule is based on Garuda Indonesia's regulation for each sub-class.
  • For refund, revalidate, and reschedule, please send an e-mail to e-booking@garuda-indonesia.com.
  • For more information, please call Garuda Indonesia Contact Center at 0804 1 807 807 or 021 2351 9999, and live chat.
  • The stipulation of ticket reschedules and reissued outside promo period, the ticket discounted fare will be upsell based on published fare.

Get the exclusive offer for installment program from our bank partners. Also, you can use your bank point for redemption. See the program details here.

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