Dear Valued Customers,

Please be informed that our main phone line (6250 2888 and 6250 5666) will be under maintenance from 22 - 27 September 2020.

For emergency/urgent matters, please call:

During office hour - 97850645

Otherwise please email us at sin.sales@garuda-indonesia.com and sin-reservation@garuda-indonesia.com.

Our team will reply to your email as soon as we can.

Our sincere apologies for any inconvenience caused.

Best Regards,

Garuda Indonesia

In order to support Government’s program to minimize spreading of Covid-19 and with the safety and well-being of our staff members and passengers at the front of our minds, please be informed that Garuda Indonesia Singapore Ticketing Office at United Square will no longer accept walk-in passenger . Garuda Indonesia Singapore Ticketing Office will be permanently closed for walk-in passenger from 25 March 2020.

All passenger is strongly recommend to check the travel information published by the Government of the related countries before travelling during this COVID-19 situation. Please check the most updated travel regulations in the government website of the country or province that you will depart from / transit / arrive in. These regulations may have an impact on the status of your flight. 

IMPORTANT: All Foreigner visitor (Without KITA/KITAP) is not allow to transit/enter into Indonesia since 02 April 2020.

Indonesian travelling beyond Jakarta to other part of Indonesia without Negative PCR Test Result upon checking in from origin city will be subject to Swap/Rapid Test upon arrival into Jakarta. Test result will only be out in 3 - 5 days. Please do not make immediate connecting flight booking on the same departure date.

Transit through Singapore Changi Airport is subjected to interline partners and routes. For more information, please contact us through call or email before proceed with any booking.

All Indonesian citizens or Foreigner holding KITA/KITAP are required to check with the embassy on the required documents (Health Certificate, Travel Declaration Form, Reference Letter from Indonesian Government Representatives etc) before making the flight reservation during this COVID-19 situation.

Please refer to these links for more information:

Click here for our Covid19 travel information policy

https://www.imigrasi.go.id/

Route: All GA International Routes (Except MEA and including interline)Garuda Indonesia is giving one-time waiver on rebooking/reissue fee  (Subject to No Show Fee if booking was cancelled prior departure time) for the following:

Date of Issue: On/Before 23 April 2020

Date of Travel: On/After 24 January 2020 to On/Before 31 December 2020 (Based on first departure date)

Route: All GA Domestic Routes

Date of Issue: On/Before 31 May 2020

Date of Travel: On/After 24 January 2020 to On/Before 30 June 2020

New travel date must be completed by 31 December 2021.

Full refund or Waiver of refund/cancellation fee (Subject to No Show Fee if booking was cancelled prior departure time) for partially used ticket will be in the form of travel voucher  Travel voucher is valid for complete travel by 31 December 2021.

Please note that for single name passenger, please repeat the name for both first and last name. 

Sample: 

First and Middle Name: Veronika

Last Name: Veronika

We are currently experiencing high volume of incoming requests and trying to work through reservations with travel date within 48 hours first.

If your tickets were booked via a travel agency or a third-party website, please contact these agencies directly for booking amendments.

We thank you for your understanding and patience.

Our reservations contact:

Phone +65 6250 2888 or email sin-reservation@garuda-indonesia.com

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