Information About Operational Policy Due to the Impact Covid-19 Outbreak

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Terms & Conditions Web Check-In

<Important> Each booking is only allowed one Online Check-in. If there is more than one passenger on a booking, all passengers must check-in all at once, otherwise the remaining passenger(s) will not be able to do Online Check-in and it can only be done at the airport.
Online Check-in service is available from 48 hours to 2 hours before departure for domestic flights and 48 hours to 4 hours before departure time for international flights.
Online Check-in is not available for the following passengers:
- Passengers without e-ticket
- Infants under 2 years old who are not occupying a seat.
- Passengers who need special assistance at the airport, such as pregnant passengers, children younger than 12 years old who travel alone, Unaccompanied Minor (UM), the passengers that require wheelchair, stretcher case, or any other special handlings at the airport.
- Group bookings (more than 9 persons)
The system will automatically assign you a seat, but you can change it by accessing the preferred seat option in our Online Check-in function.
For international flights, please show your Online Boarding Passes (both PDF and QR barcode boarding pass) to the Airport Check-in Counter before boarding.
For international flights, please make sure that your passport is valid up to at least 6 months from the travel date and secure other valid travel documents such as any visa documents required for the trip. Present them to the Airport Check-in Counter before boarding.
Boarding gate number and seat number may change without prior notice for the following reasons: the circumstances at the airport on the day of the flight or a change of aircraft. You may check boarding gate updates on the airport information display system at the airport.
If you fail to complete the Online Check-in procedure due to technical problems such as printer or system error, please refer to the instructions on the page and complete the boarding procedure at the Airport Check-in Counter.

Information:

To use Online Check-in, please use your e-ticket with confirmed reservation.
For prompt customs and immigration procedures, please bring your passport and fill in your passport information during Online Check-in.
Passengers with connecting flights can check-in sequentially.
Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Check-in Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.
Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (for both Economy and Business Class), with maximum size: 56 cm length, 23 cm width, and 36 cm height (for CRJ and ATR Aircraft type maximum size is 41 cm length, 17 cm width, and 34 cm height).
Make sure that you are not carrying any valuable items in your checked baggage
For the safety and security of our passengers, crew, and the aircraft, please make sure that you are not carrying any dangerous items in your carry-on and checked baggage. Please click here for baggage restrictions information details
Please make sure that you pack your own baggage or supervise the person who does it for you.
The Airport Check-in Counter will be closed 45 minutes prior to departure for international flights and 30 minutes prior to departure for domestic flights.
For flights departing from Terminal 3 Soekarno-Hatta International Airport, the Airport Check-in Counter is closed 60 minutes prior to scheduled departure for International flights and 45 minutes prior to scheduled departure for domestic flights.
Boarding gate open 120 minutes prior to departure.
Aircraft door is closed 10 minutes prior to departure.
Passengers who want to cancel must report to the Airport Check-in Counter or Garuda Indonesia Call Center.
For further information please contact the Garuda Indonesia Call Center at 0804-1-807-807 (within Indonesia region only) or +62-21-2351 9999.

I have read online Check-In notice and information

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Terms & Conditions Manage My Booking

This feature allows you to do the following things:

Check booking information.
Add or change additional services (may chargeable) such as Seat Selection, Special Meal Request, and Prepaid Excess Baggage.
- Chargeable additional service(s) is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule
Change contact information.
Modify Flights (Reschedule).
- Rescheduling is allowed for all Garuda Indonesia flights (Domestic or International).
- Rescheduling is only allowed before flight departure.
- Rescheduling is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
- Note that you need to change your services following your schedule modification or else your services will not be available to your new schedule

For more detail, please check this link.

I have read online Manage My Booking notice and Information

Gunakan sistem permintaan BidUpgrade yang inovatif untuk meraih kesempatan pindah dari Economy Class ke Business Class atau dari Business Class ke First Class sesuai dengan penawaran Anda.

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Passenger Category	Requirement
Age ≥ 18 Already vaccinated the third dose	Third dose Vaccine Certificate
Age ≥ 18 Already vaccinated the second dose	Not allowed to travel
Age ≥ 18 Already vaccinated the first dose	Not allowed to travel
Foreigner aged ≥ 18 years and coming from oversear travel	Second dose Vaccine Certificate (not required to show a negative RT PCR test or RT antigen)
Age ≥ 18 Unvaccinated due to special health conditions/comorbid diseases	A doctor's statement from a Government Hospital stating that the person concerned has not/or is unable to take part in the COVID-19 vaccination;
Age 6 - 17 Already vaccinated the second dose	Second dose Vaccine Certificate (not required to show a negative RT PCR test or RT antigen)
Age 6 - 17 Already vaccinated the first dose	Not allowed to travel
Age 6 - 17 Unvaccinated due to coming from foreign country (connecting)	not required to show a vaccine sertificate, negative RT PCR test or RT antigen
Age 6 - 17 Unvaccinated due to special health conditions/comorbid diseases	A doctor's statement from a Government Hospital stating that the person concerned has not/or is unable to take part in the COVID-19 vaccination;
Age under 6 years (not vaccinated)	Mandatory with travel companions and strictly enforce health protocols (excluded from vaccine travel requirements and PCR/antigen test results)

Documents Requirements & Health Protocols
1	Comply with the health protocols set by the Indonesian government
2	For Indonesian Citizens (WNI) that has been vaccinated for the second or third dose, do not required to show a negative RT-PCR test result For Foreign Citizens (WNA) that has been fully vaccinated dose, do not required to show a negative RT-PCR test result
3	Show a complete (full dose) COVID-19 vaccine card/certificate (printed/digital) that has been done minimum 14 days before departure date written in English or origin country language, in a condition where the passenger cannot show a complete COVID-19 card/certificate, then the following rules apply: a. Indonesian Citizens (WNI) can enter Indonesia and obliged to vaccinated upon arrival in Indonesia at the entry point b. Foreign Citizens (WNA) who meet the following requirements will be vaccinated upon arrival in Indonesia Diplomatic Stay Permit/Official Stay Permit holders Has an invitation from Indonesian Ministry Excluded from the mandatory complete COVID-19 vaccine certificate requirements are: Indonesian Citizens/Foreigners under 18 years old who meets the following requirements: - Accompanied by parent with proof of family relation Diplomatic Visa / Official Visa holders related to state visits (min. Minister level) above and their entourage who make official/state visits Foreigners who enter Indonesia under the Travel Corridor Arrangement (TCA) scheme, according to the principle of reciprocity while still implementing strict health protocols Indonesian Citizens/Foreigners who are not yet or cannot be vaccinated due to medical reasons based on a statement letter from a medical specialist from a government hospital in their origin country
4	In the event that international travelers carry out centralized quarantine with self-financing, they are required to show proof of payment confirmation for booking quarantine accommodation from the accommodation provider while staying in Indonesia
5	In the event where International Traveller arrival showed symptoms and/or have body temperature above 37.5 celcius degree, must do RT-PCR retest, will be given to Indonesian citizens (WNI) at the Indonesian government expense and Foreign citizens (WNA) at their own expense
6	In the event where a Foreign Citizen (WNA) is unable to pay for their quarantine and/or medical treatment expenses, then the sponsor-ministry/institution/company that has given consideration/permission for the foreigner to enter the Indonesian territory may be held accountable
7	Foreigners and Indonesian citizens traveling abroad with the purpose of traveling can enter the territory of Indonesia through the specified entry point by fulfilling the requirements above, and must attach: Proof of booking confirmation and payment of accommodation from the accommodation provider while staying in Indonesia. For Foreign Citizen, required to attach Short Visit Visa or other entry permits in accordance with applicable laws and regulations and Proof of ownership of health insurance which includes financing for handling COVID-19; and

Destination	Requirements Reference Links
Singapore	Singapura - Changi International Airport (SIN) As of February 13, 2023 COVID-19 entry regulations lifted No restrictions or requirements related to Covid-19 apply to passengers entering Singapore More information please visit https://www.ica.gov.sg/enter-transit-depart/entering-singapore#general
Kuala Lumpur	Kuala Lumpur - Kuala Lumpur International Airport (KUL) Update as of August 2, 2022 The entry regulations regarding COVID-19 will be revoked on August 1, 2022. Starting August 1, 2022, all Passengers entering Malaysia no longer need to fill and complete Traveler's Card features in the app MySejahtera . Upon arrival at Malaysia's International Port of Entry (PMA), if a Passenger shows symptoms of fever through a temperature scanner or is detected as unwell upon self-examination by the Passenger, then they are referred for re-examination by the Ministry of Health. After a health check is carried out and if it is suspected that you have an infectious disease such as COVID-19, monkeypox, MERS-CoV or others, you will be referred to the nearest health facility for further examination and treatments Therefore, all travelers who have just arrived from abroad must carry out independent monitoring of their health status, comply with the prescribed SOPs and are advised to go to the nearest health facility to be checked if they are found to be symptomatic.
Bangkok	Bangkok - Suvarnabhumi International Airport (BKK) From March 1, 2023 COVID-19-related entry regulations lifted March 1, 2023 More information on the following pages https://www.iatatravelcentre.com/world.php
Tokyo & Osaka	Tokyo - Haneda International Airport (HND), Narita - International Airport (NRT) & Osaka - Kansai International Airport (KIX) General information on travel requirements to Japan can be found here https://www.mofa.go.jp/ca/cp/page22e_000925.html From 29 April 2023 (As of February 13, 2023) COVID-19 entry regulations lifted. Termination of pre-departure check upon departure check in counter. No restrictions or requirements related to Covid-19 apply to passengers entering Japan Valid vaccination certificate or pre-departure PCR test is not required. More information please visit https://www.mhlw.go.jp/stf/covid-19/bordercontrol.html Passengers recommend to install the "Visit Japan Web" mobile application before departure or upon arrival for E-custom declaration and duty free shopping purpose . Further details can be found at https://vjw-lp.digital.go.jp/en/.
Hong Kong	Hong Kong - Hong Kong International Airport (HKG) As of 01 April 2022 COVID-19-related entry regulations lifted on March 31, 2023 More information on the following pages https://www.coronavirus.gov.hk/eng/inbound-travel.html
Seoul	Seoul - Incheon International Airport (ICN) Published March 13, 2023 COVID-19-related entry regulations lifted March 13, 2023 Guests must present the completed "Q-Code" form and submit the "Q-Code" form upon arrival or before departure at the https://tinyurl.com/3j8c5nrd General information : https://www.immigration.go.kr/immigration_eng/1832/subview.do
Amsterdam	Amsterdam - Schipol International Airport (AMS) Published February 28, 2023 COVID-19-related entry regulations lifted on February 23, 2023, including for passengers arriving from China General information can be found on the following pages: https://www.government.nl/ https://bit.ly/3Bmycvv Travelling to the Netherlands from abroad \| Coronavirus Covid-19 \| Government.nl
Melbourne / Perth / Sydney	Australia - Melbourne International Airport (MEL), Perth International Airport (PER) & Sydney International Airport (SYD) Published March 13, 2023 COVID-19-related entry regulations lifted March 11, 2023 More information on the following pages https://covid19.homeaffairs.gov.au/
Saudi Arabia	General information: IATA - International Travel Document News (iatatravelcentre.com) From April 17, 2023 Passengers who have been in Iran in the past 14 days are not allowed entry. Passengers on a visit visa must have health insurance to cover the cost of COVID-19. Passengers travelling to perform Umrah must have a confirmed round trip itinerary. Airlines can check the validity of exit/entry visas for residents of Saudi Arabia in https://muqeem.sa/#/visa-validity/check
China	Guangzhou (CAN) Passengers must complete an "Exit/Entry Health Declaration Form" and present a QR code before departure. The form can be obtained at https://htdecl.chinaport.gov.cn/ or from the WeChat app 'Customs Passenger Fingertip Service'. Passengers entering or transiting through China (People's Rep.) must have a printed negative COVID-19 NAAT, PCR or RT-PCR test taken at most 48 hours before departure. For more information about the timeframe requirement, please contact the Chinese embassy in the departure country. This does not apply to passengers younger than 3 years; passengers arriving on a direct flight from Macao (SAR China); passengers younger than 4 years arriving on a direct flight from Hong Kong (SAR China). passengers arriving from Hong Kong (SAR China) who in the past 7 days have only been in China (People's Rep.) , Hong Kong (SAR China) and Macao (SAR China). The test result must contain the following information : Time of the test or time of issue Testing method Test result Name and contact details of the testing institution The test certificate must be in English or the official language of the departure country Passengers must have test result in a hard copy Passengers are suggested to wear a mask throughout the flight and take good personal protection to reduce the risk of inspection Visas issued on or before 28 March 2020 are no longer valid. Visa exemption for nationals of Brunei Darussalam, Japan and Singapore with a normal passport is suspended.

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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT OF COVID-19 OUTBREAK

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