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INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

Last updated on January 16, 2021, 09.20 PM (Jakarta time UTC +7)
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Thank you very much for your continued and loyal support of Garuda Indonesia. Garuda Indonesia has taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, cabin crew, and other employees.

Passenger & Document Requirements  

Garuda Indonesia ensures that it fully supports the Indonesian Government policy as well as local governments in order to prevent the spread of COVID-19 in Indonesia which stated in:

  • Satuan Tugas Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 1 of 2021 concerning Travel Provisions for Domestic People During the 2019 Corona Virus Disease (COVID-19) Pandemic
  • Satuan Tugas Penanganan COVID-19 (COVID-19 Handling Acceleration Force) letter SE No. 2 of 2021 concerning g the Health Protocols for International Traveler in Corona Virus Disease 2019 (COVID-19) Pandemic Period
  • Ministry of Transportation Circular letter SE No.3 of 2021 concerning Travel Provisions for Domestic People Travel by Air Transportation During the 2019 Corona Virus Disease (COVID-19) Pandemic

Categories of people that are allowed to travel are as follows:

  1. International Flight
    1. Outbound Indonesia: requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here.
      According to the Singapore Authority, flight transit through Singapore Changi Airport is temporary not allowed until further notice.
    2. Inbound Indonesia: Refers to SE Satgas Penanganan Covid-19 No 2 of 2021, effective 15 - 25 January 2021, Foreigners (WNA) are not allowed to enter/transit in Indonesia. The exemption policy of foreigners permitted to enter Indonesia click the button Travel Restrictions to Indonesia below for detailed information.
      While there is no restriction for Indonesian Citizens entering Indonesian territory, as long as it follows the document requirement. 
  2. Domestic Flight
    Every person is eligible to travel as long as a Health Certificate with a COVID-19 free result is presented based on document requirements of each destination policy on the following table.
    For departures from regions that do not have a COVID-19 test facility, may substitute it with a Health Certificate that shows symptoms-free of influenza-like illnesses issued by a hospital/community health center doctor.

Health Certificate Validity
Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:

    • Flights to Bali Island: health certificate of negative RT-PCR test results, issued within a maximum period of 2 x 24 hours before departure or negative results of the rapid antigen test, issued within a maximum period of 1 x 24 hours before departure.
    • Flights to other destination: health certificate of negative RT-PCR test results, issued within a maximum period of 3 x 24 hours before departure or negative results of the rapid antigen test, issued within a maximum period of 2 x 24 hours before departure, unless there are special provisions from local authorities.
  • For some destinations other additional/special requirements apply, detailed information in the table below.

People who are eligible to travel as above (both Indonesian Citizens & Foreign Citizens) are required to provide the documents as follows based on their category and destination upon traveling:

Route Cities

Health certificate of negative RT-PCR test results, issued within a maximum period of 3 x 24 hours before departure or negative results of the rapid antigen test, issued within a maximum period of 2 x 24 hours before departure

Health certificate of negative RT-PCR test results, issued within a maximum period of 2 x 24 hours before departure or negative results of the rapid antigen test, issued within a maximum period of 1 x 24 hours before departure

Health Certificate with special requirements referring to regulations from the Authorities

Additional Requirements
Domestic &
Domestic with transit
To Denpasar 
 
 ✓
 
  • Passengers are required to show a certificate of negative RT-PCR test results, issued within a maximum period of 2 x 24 hours before departure or negative results of the rapid antigen test, issued within a maximum period of 1 x 24 hours before departure as travel requirements and must fill out Indonesia's e-HAC.
  • Children under 12 years of age are not required to show negative results of the PCR-based swab test, the Antigen Rapid test or the Antibody Rapid Test (does not require a COVID-19 free certificate).
  • While in Bali, the traveler must have a certificate of negative PCR-based swab test or negative Rapid Antigen-based test results with a validity period of 14 (fourteen) days from the date of issuance.
  • This provision is based on the Task Force for the Acceleration of COVID-19 Handling Circular Number 1 of 2021, Ministry of Transportation Circular letter SE No.3 of 2021 & Bali Governor Letter No. 1 of 2021 and comes into effect from January 09, 2021 until January 25, 2021
To Pontianak    
  • Passengers are required to show a certificate of negative RT-PCR test results, issued within a maximum period of 3 x 24 hours before departure and fill in the Indonesian e-HAC;
  • While in West Kalimantan Province, Passengers are required to have a certificate of negative results of the PCR-based swab test with a validity period of 7 days from the date of inspection.
  • Children under 12 years of age are not required to show negative results of the PCR-based swab test, the Antigen Rapid test or the Antibody Rapid Test (does not require a COVID-19 free certificate).
  • This provision is based on the Task Force for the Acceleration of COVID-19 Handling Circular Number 1 of 2021, Ministry of Transportation Circular Number 3 of 2021 & West Kalimantan Governor Letter and comes into effect from January 09, 2021 until February 28, 2021
To Labuan Bajo 
   
  • Labuan Bajo tourists/visitors are required to fill online registration as an additional requirement, where could be accessed here
To/from Merauke  

 

 

Enclose Merauke Entry-Exit Permit (Surat Izin Kelar Masuk Merauke), with following conditions:

  • For departures from Merauke, it is recommended to make the SIKM at the Merauke Regent's office manually.
  • For arrival to Merauke, if there is a family in Merauke, they can be asked to administer SIKM at the Merauke Regent's office.
  • If the passenger couldn’t get SIKM, the passengers can still go in and out of Merauke until further notice from the Merauke Regency Government
Intra East Nusa Tenggara (NTT)      
Not required to enclose rapid test or PCR/Swab Test result, but required to fill a Health Alert Card from the Indonesian Ministry of Health via E-HAC application (Electronic Health Alert Card)
Final destination EXCEPT for to/from Other Origin/ Destination from stated above
 ✓
 
 
  • Passengers are required to show a certificate of negative RT-PCR test results, issued within a maximum period of 3 x 24 hours before departure or negative results of the rapid antigen test, issued within a maximum period of 2 x 24 hours before departure as travel requirements and must fill out Indonesia's e-HAC.
  • Children under 12 years of age are not required to show negative results of the PCR-based swab test, the Antigen Rapid test or the Antibody Rapid Test (does not require a COVID-19 free certificate).
  • This provision is based on the Task Force for the Acceleration of COVID-19 Handling Circular Number 1 of 2021, Ministry of Transportation Circular Number 3 of 2021 & Bali Governor Letter No. 1 of 2021 and comes into effect from January 09, 2021 until February 28, 2021
International
Final destination to Indonesia  
 
  • Entry Requirements to Indonesia in accordance with the provisions of the IATA Travel Center
  • Travel Requirement / Restriction International Flight to Indonesia (Effective date: 15-25 January 2021)
    1. Indonesian Nationals
      Indonesian Nationals are required to show negative results through the RT-PCR test in the country of origin which is valid 3 x 24 hours before departure and required to fill out e-HAC international Indonesia.
    2. Foreign Nationals
      Foreign Nationals are not allowed to Enter, except:
      • Foreigners who hold Indonesian Diplomatic Visa/Stay Permit or Service Visa/Stay Permit
      • Foreigners who hold Indonesian Temporary Stay Permit (KITAS) or Permanent Stay Permit (KITAP)
      • Foreign National with written special permission from the Ministry / Government Institution
        Foreign National Passengers are required to show negative results through the RT-PCR test in the country of origin which is valid 3 x 24 hours before departure and required to fill out e-HAC international Indonesia.
  • Health Protocols for International Passenger Flight to Indonesia (Effective date: 15-25 January 2021)
    1. Upon arrival, RT-PCR retest is carried out for travelers and they are required to undergo a 5-day quarantine, for Indonesian nationals in a special quarantine accommodation provided by the government in accordance with the Decree of the Chairperson of the COVID-19 Handling Task Force Number 6 of 2021 and for Foreign nationals in quarantine accommodation (Hotel / Lodging) that has received certification for the implementation of COVID-19 quarantine accommodation by the Ministry of Health at their own expense. Special provision applies for:
      • Chief of foreign country representatives and their family who are assigned to Indonesia may carry out a self-quarantine at their residence for 5 days;
      • For other foreign diplomats, self-quarantine for 5 days is carried out at quarantine facility provided by the government
    2. In the event that the RT-PCR re-examination result conducted in arrival time shows a positive result, medical treatments in a hospital will be given to Indonesia nationals at government expense and foreign nationals at their own expense;
    3. After quarantine for 5 days from the date of arrival, Indonesian nationals and foreigners are required to undergo the RT-PCR re-examination.
    4. In the event of a negative result, Indonesian nationals and foreigners are allowed to continue their journey. In the event of a positive result, medical treatments in a hospital will be given to Indonesia nationals at government expense and foreign nationals at their own expense;
  • This provision is based on Circular Letter of the Task Force for the Acceleration of Handling COVID-19 Number 2 of 2021, comes into force 15 – 25  January 2021
From Indonesia to Other Countries  
 
Requirements should refer to each destination country's policy which information can be found on IATA Travel Center here or visit each destination country official website (government, embassy, and related authority's) as follows:
Singapore - Changi International Airport (SIN)
Information about health protocol RGL/TCA to Singapore airport can be found here. Passengers destined to Singapore are required to fill SG Arrival Card with Electronic Health Declaration on Website / Android Play Store / Apple App Store

-a Passenger who has a fever or who displays any COVID-19 symptoms will not be allowed to board the aircraft

-a Passenger entering Singapore must comply with Singapore’s public health and immigration requirements as specified by the Immigration and Checkpoints Authority on its website here

  • Starting from 28 December 2020 until 31 January 2021, a new visa will not be given to foreigners. For people who already hold Japanese visa, they could only enter Japan before 04 January 2021. Starting 05 January 2021 until 31 January 2021, foreigners could no longer enter Japan even if they hold Japanese visa.
  • All Passengers flight to Tokyo & Osaka are required to have a negative PCR test result for COVID-19 within 72 hours prior to the departure detail information can be found here
  • Passengers flight to Tokyo & Osaka are required to fill out the Questionnaire for the Digital Health Declaration here
Hong Kong - Hong Kong International Airport (HKG)
Seoul - Incheon International Airport (ICN)
Foreign National Passengers must have a printed medical certificate with a negative Coronavirus (COVID-19) PCR test result issued at most 72 hours before departure from the first embarkation point. The certificate must be in English, Korean or accompanied by a certified English or Korean translation. The name in the certificate must match the name on the passport.
Amsterdam - Schipol International Airport (AMS) - passengers destined to Amsterdam are required to fill the Negative Test Declaration Form [download here] and Traveler Public Health Declaration [download here]
  1. Per 22 January 2021, Passengers traveling to Australia must be tested for COVID-19 72 hours or less prior to departure, and display evidence of a negative PCR test result and also applies to every passenger from the age of 5 years and over, more info here
  2. complete Australia Travel Declaration at least 72 hours before departure, more info here
  3. Western Australia arriving passengers must complete a G2G pass 72 hours before departure, more info here
  4. Mask must be worn on all international flights, including airports

Especially for International Flight to Other Countries (Outbound Indonesia) which require PCR test result document requirements with a Date of Travel (DOT) starting from November 28, 2020 onwards, the implementation of the PCR test for passengers must be carried out on the following facility:

  • The Garuda Indonesia Partner health service facility, information on partner health service facilities of Garuda Indonesia can be accessed on the link https://www.garuda-indonesia.com/PCRtest
  • Health Service facility listed on Decree of the Minister of Health of the Republic of Indonesia Number HK.01.07 / MENKES / 405/2020 concerning the Corona Virus Disease 2019 (COVID-19) Laboratory Network [download here]
  • Health Service facility listed on Decree of the Director-General of Disease Prevention and Control Number HK.02.02 / 1/10979/2020 concerning the Establishment of a Laboratory for Corona Virus Diseases 2019 (COVID-19) Examination in the Context of Travel Corridor Arrangement (TCA) [download here]
  • For certain routes that have official provisions from the embassy/related authority that are specific for the destination country, it can refer to the official provisions of the list of health facilities from the embassy/related authority of the destination country (for example, BKK destinations)
International with Transit
International to domestic destination EXCEPT for Denpasar, Pontianak, Labuan Bajo and Merauke 
 
 
  • Final destination Denpasar, Pontianak, Labuan Bajo and Merauke should follow each destination's requirements for domestic flights above.
  • Passengers with flight transiting in Jakarta (Soekarno-Hatta International Airport (CGK)) who cannot provide a negative PCR/Swab test result, will be allowed to fly from the origin country to enter Indonesia. However, upon arrival at Jakarta (Soekarno-Hatta International Airport (CGK)), the passenger must go through a PCR/Swab test & quarantine procedure by the local authority until a negative PCR result is issued before continuing their journey. Flow information on international passengers' arrival health protocol in Jakarta (Soekarno-Hatta International Airport (CGK)) can be found here.
Domestic to international
 
 
Additional document requirements should refer to each destination country's policy and information on the government, embassy, and related authority's website or IATA Travel Center here

Besides the above requirements, upon arrival at the destination airport, passengers are possible to go through additional health checks or to fill other forms/statement letters required by local authorities/local government.

Passengers are expected to prepare a copy and original copy of the documents prior to arrival at the departure airport and present it upon check-in. Garuda Indonesia is not responsible for any lack or mistake on any of the required documents and has the right to cancel the flight of any passenger that does not meet the requirement.

Wear Masks Onboard & in Airport Area

Every passenger is required to put on a mask at the airport and during flight. Garuda Indonesia also urges passengers to prepare their own masks as well as their own personal hygiene kits according to their individual needs before the flight.

Electronic Health Alert Card (E-HAC)

For those of you entering Indonesia and or flying domestic flights within Indonesia, you are required to fill a Health Alert Card from the Indonesian Ministry of Health. It is no longer possible to fill in manually, therefore we suggest using E-HAC (Electronic Health Alert Card) that can be accessed on:
  •  Indonesian Ministry of Health official web
or you can also install the E-HAC app on your smartphone that can be downloaded on the following links:
  •  Android Play Store
  •  Apple App Store
E-HAC filling can be done before you travel, during the departure or during the arrival process before the Port Health Authority (KKP) checkpoint.

Health Certificate Verification & Validation

For domestic flights, on some airports, passengers are required to go through a Health Certificate verification & validation process by Health Port Authority or local authorities.
For flights departing from Soekarno-Hatta International Airport (CGK), the verification & validation process will be done by Soekarno-Hatta Health Port Authority at Gate 3 Terminal 3 building.

Install PeduliLindungi App

Every passenger is suggested to install the official PeduliLindungi app from the Indonesian government on their phone that can be downloaded on the following links:
  •  Android Play Store
  •  Apple App Store 

Below are list of available routes: Domestic Route (updated on 18 December 2020, 14:40 (Jakarta time UTC +7))

No Route Flight Number Period Schedule (Days)
1 Jakarta – Medan vv GA 182/185, 186/189, 190/193 December 2020 Daily
2 Jakarta – Sibolga vv GA 262/263 December 2020 Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
3 Jakarta – Pekanbaru vv GA 172/176, 175/179 December 2020 Daily
4 Jakarta – Padang vv GA 148/149 160/163 164/167 December 2020 Daily
5 Jakarta – Banjarmasin vv GA 528/ 529 December 2020 Daily
GA 530/535, 532/537 December 2020 Monday, Tuesday, Wednesday, Thursday, Saturday, Sunday
6 Jakarta – Balikpapan vv GA 560/563, 564/567, 572/575 December 2020 Daily
7 Jakarta – Denpasar – Kupang vv GA438/439 December 2020 Daily
8 Jakarta – Manado vv GA 600/601, 606/607 December 2020 Daily
9 Jakarta – Pontianak vv GA 502/ 514 December 2020 Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
GA 504/505, 512/513 December 2020 Daily
10 Jakarta – Batam vv GA 150/153, 152/155, 154/157 December 2020 Daily
11 Jakarta – Aceh vv GA 142/ 143 December 2020 Daily
GA 146/ 147 December 2020 Monday Tuesday
12 Jakarta – Denpasar vv GA 402/407 December 2020 Tuesday, Wednesday, Thursday, Friday, Saturday
GA 408/411, 410/417, 404/409, 414/415, 424/401 December 2020 Daily
GA 420/423 December 2020 Monday, Tuesday, Thursday, Friday, Saturday, Sunday
13 Jakarta – Pangkal Pinang vv GA 136/137 December 2020 Daily
14 Jakarta – Palangkaraya vv GA 550/551 December 2020 Monday, Wednesday, Friday
GA 552/553 December 2020 Daily
15 Jakarta – Palembang vv GA 102/ 107 December 2020 Monday, Tuesday, Wednesday, Thursday, Friday
GA 104/109, 106/111, 108/113 December 2020 Daily
GA 114/ 119 December 2020 Wednesday, Friday, Sunday
16 Jakarta – Tanjung Pandan vv GA 282/283 December 2020 Friday
GA 284/285 December 2020 Thursday, Sunday
17 Jakarta – Tanjung Pinang vv GA 286/287 December 2020 Daily
18 Jakarta – Yogyakarta vv GA 204/205, 206/207, 208/209, 212/213, 214/215 December 2020 Daily
19 Jakarta – Jambi vv GA 126/ 127 December 2020 Daily
GA 130/ 131 December 2020 Monday, Tuesday, Thursday, Saturday
GA 134/ 135 December 2020 Wednesday, Friday, Sunday
20 Jakarta – Malang vv GA 290/291 December 2020 Wednesday, Friday
GA 292/293 December 2020 Thursday, Sunday
21 Jakarta – Semarang vv GA 230 December 2020 Wednesday
GA 232/235, 236/239, 238/241, 244/247 December 2020 Daily
22 Jakarta – Lampung vv GA 72/73,74/75 December 2020 Daily
GA 078/ 079 December 2020 Friday, Sunday
GA 080/ 083 December 2020 Monday, Tuesday, Wednesday, Thursday, Saturday
23 Jakarta – Lombok vv GA 430/433, 434/435 December 2020 Daily
24 Jakarta – Bengkulu vv GA 296/297 December 2020 Daily
25 Jakarta – Ternate vv GA 648/649 December 2020 Daily
26 Jakarta – Surabaya – Kupang vv GA 448/449 December 2020 Daily
27 Jakarta – Surabaya vv GA 306/305, 312/313, 316/317, 320/321, 326/327 December 2020 Daily
28 Jakarta – Solo vv GA 222/221, 228/225 December 2020 Daily
GA 226/ 229 December 2020 Wednesday, Sunday
29 Jakarta – Banyuwangi vv GA 264/265 December 2020 Monday, Wednesday, Thursday, Saturday, Sunday
GA 270/271 December 2020 Friday
30 Jakarta – Labuan Bajo vv GA452/453 December 2020 Daily
31 Jakarta – Makassar vv GA 612/611, 616/617 December 2020 Daily
32 Jakarta – Makassar – Gorontalo vv GA 642/643 December 2020 Daily
33 Jakarta – Makassar – Kendari vv GA 604/605 December 2020 Daily
34 Jakarta – Makassar – Ambon vv GA 640/641 December 2020 Monday, Wednesday, Friday, Sunday
35 Jakarta – Makassar – Biak vv GA 650/651 December 2020 Tuesday, Thursday, Friday, Sunday
36 Jakarta – Denpasar – Timika vv GA 652/653 December 2020 Monday, Tuesday, Wednesday, Friday, Sunday
37 Jakarta – Makassar – Timika – Jayapura vv GA 654/655 December 2020 Daily
38 Jakarta – Jayapura vv GA 656/657 December 2020 Monday, Wednesday, Friday, Sunday
39 Jakarta – Makassar – Jayapura – Manokwari vv GA 658/659 December 2020 Daily
40 Jakarta – Makassar – Palu vv GA 608/609 December 2020 Monday, Tuesday, Wednesday, Thursday Friday, Saturday
41 Jakarta – Samarinda vv GA 580/581 December 2020 Monday, Wednesday, Sunday
42 Jakarta – Gunungsitoli vv GA 260/261 December 2020 Wednesday, Friday, Sunday
43 Medan – Palembang – Yogyakarta vv GA 266/267 December 2020 Tuesday, Thursday, Saturday
44 Medan – Batam – Surabaya vv GA 197/198 December 2020 Thursday, Saturday
45 Medan – Bandung – Denpasar vv GA 334/335 December 2020 Wednesday, Friday, Sunday
46 Denpasar – Solo vv GA 480/481 December 2020 Friday, Sunday
47 Labuan Bajo – Surabaya vv GA 7038/7039 December 2020 Monday, Friday
48 Labuan Bajo – Kupang vv GA 7032/7033 December 2020 Thursday, Sunday
49 Surabaya – Makassar vv GA 631/630 December 2020 Monday, Wednesday, Thursday, Saturday
50 Makassar – Kupang vv GA 678/679 December 2020 Wednesday, Friday, Sunday
51 Jakarta – Surabaya – Lombok vv GA 364/365 December 2020 Thursday, Friday, Sunday
52 Semarang – Surabaya – Makassar vv GA 367/ 368 December 2020 Tuesday, Sunday
53 Denpasar – Labuan Bajo vv GA 7036/7037 December 2020 Monday, Wednesday, Thursday, Friday, Saturday, Sunday
54 Denpasar – Yogyakarta vv GA 253/ 252 December 2020 Daily
55 Denpasar – Makassar vv GA 620/ 621 December 2020 Monday, Tuesday, Thursday, Friday, Saturday, Sunday
GA 674/ 675 December 2020 Monday, Wednesday, Friday, Sunday
56 Denpasar – Semarang vv GA 446/ 447 December 2020 Monday, Wednesday, Thursday, Friday, Sunday
57 Denpasar – Surabaya vv GA 341/ 342 December 2020 Daily
58 Jakarta – Balikpapan – Berau vv GA 467/466 December 2020 Monday, Wednesday, Friday, Sunday
59 Balikpapan – Banjarmasin – Yogyakarta vv GA 468/469 December 2020 Wednesday, Thursday, Saturday, Sunday
60 Balikpapan – Banjarmasin – Surabaya vv GA 470/471 December 2020 Monday, Tuesday, Friday
61 Makassar – Mamuju vv GA 660/661 December 2020 Daily
62 Makassar – Manokwari – Sorong vv GA 692/693 December 2020 Tuesday, Sunday
63 Makassar – Balikpapan – Tarakan vv GA 464/465 December 2020 Tuesday, Thursday, Saturday
64 Nabire – Timika vv GA 7656/7657 December 2020 Tuesday, Friday
65 Nabire – Jayapura vv GA 7654/7655 December 2020 Sunday
66 Biak – Nabire vv GA 7652/7653 December 2020 Tuesday, Friday, Sunday
67 Jakarta – Banjarmasin – Samarinda vv GA 584/585 December 2020 Friday
68 Sorong – Jayapura vv GA 694/695 December 2020 Wednesday, Friday, Saturday

INTERNASIONAL Route(updated on 18 December 2020, 14:40 (Jakarta time UTC +7))

No Route Flight Number Period Schedule (Days)
1 Jakarta - Singapore GA 836 01 September - 30 September 2020 Monday, Wednesday, Thursday, Friday, Saturday
2 Jakarta - Singapore GA 837 01 September - 30 September 2020 Monday, Wednesday, Thursday, Friday, Saturday
3 Jakarta - Kuala Lumpur GA 820 01 September - 30 September 2020 Tuesday, Thursday, Sunday
4 Kuala Lumpur - Jakarta GA 821 01 September - 30 September 2020 Tuesday, Thursday, Sunday
5 Jakarta - Hongkong GA 860 01 December 2020 - 31 January 2021 Sunday
6 Hongkong - Jakarta GA 873 01 December 2020 - 31 January 2021 Sunday
7 Jakarta - Haneda GA 874 01 November - 31 December 2020 Wednesday, Saturday, Sunday
8 Haneda - Jakarta GA 875 01 November - 31 December 2020 Tuesday, Friday, Sunday
9 Jakarta – Osaka GA 888 01 November - 31 December 2020 Tuesday, Friday
10 Osaka - Jakarta GA 889 01 November - 31 December 2020 Thursday, Sunday
11 Jakarta - Seoul GA 878 01 November - 31 December 2020 Tuesday, Thursday
12 Seoul - Jakarta GA 879 01 November - 31 December 2020 Thursday, Saturday
13 Jakarta - Sydney GA 712 01 November - 31 December 2020 Tuesday
14 Sydney - Jakarta GA 713 01 November - 31 December 2020 Thursday
15 Jakarta - Perth GA 724 01 November - 31 December 2020 Thursday
16 Perth - Jakarta GA 725 01 November - 31 December 2020 Thursday
17 Jakarta - Melbourne GA 716 01 November - 31 December 2020 Thursday
18 Melbourne - Jakarta GA 717 01 November - 31 December 2020 Friday
19 Jakarta - Amsterdam GA 88 01 September - 30 September 2020 Thursday
20 Amsterdam - Jakarta GA 89 01 September - 30 September 2020 Saturday

Due to COVID-19 pandemic situation, the above schedule serves as a guide only and can be subject to change. You may frequently check your upcoming flight.

Garuda Indonesia advises passengers to frequently check flight schedules on the official Garuda Indonesia information channel such as call centers and social media. This is to anticipate changes in flight frequency due to operational reasons.

Below are list of routes that currently suspended due the current situation:

Region Route Status Period
Domestic Timika (all domestic routes) Suspended Until further notice
Jayapura (all domestic routes) Suspended Until further notice
Nabire (all domestic routes) Suspended Until further notice
Asia Pacific Denpasar - Singapura - Denpasar Suspended Until further notice
Surabaya - Singapura - Surabaya Suspended Until further notice
Jakarta - Bangkok Suspended  Until further notice
Jakarta - Guangzhou - Jakarta Suspended Until further notice
Jakarta - Shanghai - Jakarta Suspended Until further notice
 Denpasar - Beijing - Denpasar Suspended Until further notice
Denpasar - Guangzhou - Denpasar  Suspended Until further notice
Denpasar - Zhengzhou - Denpasar  Suspended Until further notice
Denpasar - Shanghai - Denpasar  Suspended Until further notice
China Denpasar - Xi'an - Denpasar  Suspended Until further notice
Denpasar - Hong Kong - Denpasar  Suspended Until further notice
Middle East Jakarta - Jeddah - Jakarta Suspended Until further notice
Jakarta - Madinah - Jakarta Suspended Until further notice

Other routes that are not included above are still operating, but there may be a frequency reduction or some flight number may not be operating, Garuda Indonesia will inform every passenger if any changes happen to their flight or you may frequently check your upcoming flight.

Garuda Indonesia has adopted a flexible policy regarding rescheduling and rerouting mechanisms for all flight services domestic and international routes & code-share flights (except the Middle East & Africa) with the following terms & conditions:

Ticket Conditions*

Domestic Flights

Issued on/before May 31, 2020 with travel dates from January 24, 2020 - June 30, 2020
International Flights
issued on/before April 23, 2020 with travel dates from January 24 2020 - December 31, 2020
Flights to Kuala Lumpur, Malaysia
issued on/before September 05, 2020 with travel dates from January 24 2020 - December 31, 2020
Ticket Conditions*

Domestic Flights

- Issued after 31 May 2020 or
- Issued on/before 31 Mei 2020 with travel dates after June 30, 2020
International Flights

- Issued after April 23, 2020 or
- Issued on/before April 23, 2020 with travel dates after December 31, 2020
Flights to Kuala Lumpur, Malaysia

- Issued after September 05, 2020 or
- Issued on/before September 05, 2020 with travel dates after December 31, 2020

Terms

  • You can choose between rescheduling or rerouting your flight for 1 time only without any rebooking fee
  • Reschedule without any additional charge applies only to the same route and same cabin of flight (regardless the fare class) to dates outside black-out period until December 31, 2021
    If the new travel dates fall on the black-out period, fare differences and taxes apply
  • Reroute without any additional charge applies to a flight of equal or lesser value
  • If you haven’t decided your new itinerary, you may extend your ticket validity until December 31, 2021 
  • Refunds are possible via travel voucher
    Travel vouchers can be utilized for Garuda Indonesia flight ticket which valid until December 31, 2021, or other Garuda Indonesia products.
  • No show fee will be applied if the reservation is not canceled (through rescheduling/rerouting/extend ticket validity or refund) by the passenger before departure
  • For code-share flights with other airlines, rescheduling must be to the same fare-class. For a different fare-class, there will be an additional charge

Terms

  • Change of schedule, route, or flight cancellations are possible by following the applied provisions of the ticket fare rules which there may be changes fee, refund fee, no show fee or other fees.
  • Refunds are possible via travel voucher after deducted by the fees
    Travel vouchers can be utilized for Garuda Indonesia flight ticket which valid until December 31, 2021, or other Garuda Indonesia products.

* Combination flight (International & Domestic) refers to the International Flight condition

Reschedule, reroute and refund can be done through Garuda Indonesia 24-hour Live Chat, Call Center service (+6221 2351 9999 and 0804 1 807  807).

Currently, we are experiencing high volumes of inquiries and trying to work through reservations with the most urgent travel dates first. We encourage passengers with departure dates within the next 48 hours to contact us through our 24-hour live chat and call center. While reservations that fall beyond this time frame, please consider to contact us through E-Mail (customer@garuda-indonesia.com).

The Indonesian authorities have taken the following steps to further limit the risk of community spread in Indonesia with the restrictions on the visit of Foreign Citizens to enter Indonesia effective 15 - 25 January 2021, based on SE Satgas Penanganan Covid-19 No 2 of 2021. Referring to Regulation of Minister of Law and Human Rights Number 26 of 2020 regarding Visa and Stay Permit in Indonesia, herewith we deliver several provisions Visa and/or Stay Permit as referred consist of:

  1. Official Stay Permit;
  2. Diplomatic Stay Permit;
  3. Temporary Stay Permit (KITAS);
  4. Permanent Stay (KITAP)

As for foreign citizens with the above conditions can enter Indonesian territory by the following requirements in the table above

Information of the policy can be accessed through Visa and Stay Permit in the New Normal

These measures are temporary and shall be evaluated pursuant to further development.

THE IN-FLIGHT MEAL & IN-FLIGHT ENTERTAINMENT ADJUSTMENTS DURING NEW NORMAL

As an effort to prevent the spread of COVID-19 through cross-contamination, Garuda Indonesia has adjusted the in-flight service since April 15, 2020 on selected routes. This adjustment based on Indonesian Government policy and each destination country’s policy. Then, Garuda Indonesia increases preventive measures, such as:

  1. Adjust the in-flight meal service by using mono-use cutlery on all classes of domestic route flights and some international routes such as Jakarta-Singapore (PP) and Jakarta-Kuala Lumpur (PP). For more information, click here.
  2. Temporarily suspend the Book Your Meal service and adjust the availability of Special Meal on selected international flights and all domestic flights since April 1, 2020 until further notice
  3. Temporarily suspend candy, welcome drink service, galley snack service, table cloth, menu cards on board
  4. Temporarily suspend newspapers, pillows, and limit the availability of blankets on some flights to avoid direct contact with others
  5. Change the headrest cover after landed
  6. Temporarily suspend loose amenities on Singapore and Kuala Lumpur Business Class flights

Aircrafts Hygiene

Garuda Indonesia is strengthening the preventive action towards the spread of COVID-19 by disinfecting aircraft to assure its cabin cleanliness as well as doing sterilization to kill all germs and viruses. Disinfection applied thoroughly to the cabin areas that directly contact passengers, for instance, lavatory, seat, tray tables, headrest, seat armrests, overhead compartment, and galley.

Before each departure, Garuda Indonesia also stepping up deep daily cleaning and transit cleaning to mitigate any risks related to the outbreak.

Aside from that, all Garuda Indonesia aircraft is equipped with  HEPA (High-Efficiency Particulate Air). HEPA filter is a cabin air filter system. The aircraft filtration systems in cabins can filter 99.999 percent of dust particles and airborne contaminants such as viruses and bacteria ensuring the highest possible quality of cabin air.

Passengers Health & Social Distancing

The cabin crew also required to check their health condition before and after duty. Other than that, our cabin crew wears masks and hand gloves when serving.

Garuda Indonesia is actively educating passengers to take care of their health especially when they are about to have a flight, to ensure it we also check your body temperatures upon boarding. We also provide hand sanitizers on every touch-point pre-flight and onboard.

We also highly put our efforts to implement social distancing for our passengers on board by giving an empty seat between each passenger.

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Consider the Covid-19 pandemic in Indonesia, Garuda Indonesia will comply with the protocol provisions set by the local government to prevent the spread of the virus, Garuda Indonesia Sales Office (GASO) and Airport Ticketing Office (ATO) have adjusted operational schedules, as follows:

Region 1 (Sumatera)
No Branch Office Sales Office Status Operational Hours Period
1 Bengkulu (BKS) GASO Bengkulu Operate Monday - Friday: 07.30 - 16.30 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
2 ATO Fatmawati Operate Monday - Sunday: 06.00 - 17.00 LT / Align with Flight Schedule Effective per 01 November 2020
3 Batam (BTH) GASO Batam Operate Monday - Thursday: 07.30 - 16.30 LT Effective per 01 November 2020
Friday: 07.30 - 17.00 LT 
Saturday: 09.00 - 15.00 LT 
Sunday & National Holiday: Closed
4 ATO International Hang Nadim Operate Daily: 08.30 - 17.30 LT Effective per 01 November 2020
5 Banda Aceh (BTJ) GASO Banda Aceh Operate Monday - Thursday: 07:30 - 17.00 LT Effective per 01 November 2020
Friday: 07.30 - 12.00 LT
Closed (12.00-14.00) Re-open at (14.00-17.30) LT
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
6 ATO Sultan Iskandar Muda Operate Daily: 08.30-16.30 LT Effective per 01 November 2020
7 Jambi (DJB) GASO Jambi Operate Monday - Friday: 08.00 - 17.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
8 ATO Sultan Taha Operate Daily: 09.00-18.00 LT 01 - 07 November 2020
9 Daily: 08.00-17.00 LT Effective per 08 November 2020
10 Sibolga (FLZ) GASO Sibolga Operate Monday - Friday :  08:00 - 17.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
11 ATO Dr Ferdinand Lumban Tobing Operate Monday - Saturday: 07.30-15.00 LT Effective per 01 November 2020
Sunday: Closed
12 Gunung Sitoli (GNS) ATO Binaka Operate Daily: 08.00- 16.00 LT Effective per 01 November 2020
13 Medan (MES) GASO Monginsidi Operate Monday - Friday: 08:00 - 17.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
14 GASO Grand Inna Hotel Not Operate Closed Effective per 01 November 2020
15 ATO Kualanamu Operate Daily: 04.30-20.00 LT Effective per 01 November 2020
16 Padang (PDG) GASO Sudirman Padang Operate Monday - Friday: 08:00 - 17.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday 09.00 - 15.00 LT
17 ATO Internasional Minangkabau Operate Align with Flight Schedule Effective per 01 November 2020
18 Palangkaraya (PGK) GASO Pangkal Pinang Operate Monday - Friday: 08.00-16.30 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
19 ATO Depati Amir Operate Daily: 08.00 - 12.00 LT Effective per 01 November 2020
20 Pekanbaru (PKU) GASO Pekanbaru Operate Monday - Friday: 08:00 - 16.30 LT  Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
21 ATO Sultan Syarif Kasiem Operate Daily : 08.00- 17.00 LT Effective per 01 November 2020
22 Palembang (PLM) GASO Palembang Operate Monday - Thursday: 08:00 - 16.30 LT Effective per 01 November 2020
Friday: 08.00 - 17.00 LT 
Saturday, Sunday & National Holiday: 09.00 - 14.00 LT
23 ATO Sultan Mahmud Badaruddin II Operate Daily 08.00 - 16.00 LT Effective per 01 November 2020
24 Tanjung Pandan (TJQ) GASO Tanjung Pandan Operate Monday - Friday: 08:00 - 17.00 LT Effective per 01 November 2020
Saturday: 09.00 - 15.00 LT
Sunday & National Holiday: Closed
25 H.A.S Hanandhoeddin (Buluh Tambang) Operate Align with Flight Schedule Effective per 01 November 2020
26 Tanjung Pinang (TNJ) GASO Tanjung Pinang Operate Monday - Friday: 09:00 - 15.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
27 ATO Raja Haji Fisabillilah Operate Daily: 09.00 - 15.00 LT Effective per 01 November 2020
Region 2 (Jakarta Raya, Bandung, and Lampung)
No Branch Office Sales Office Status Operational Hours Period
1 Jakarta Raya (CGK) GASO Senayan City Operate Daily: 11.00 - 18.00 LT Effective per 01 November 2020
2 GASO Pondok Indah Mall Operate Daily: 11.00 - 18.00 LT Effective per 01 November 2020
3 GASO Emporium Pluit Mall Operate Daily: 11.00 - 18.00 LT Effective per 01 November 2020
4 GASO Bintaro Exchange Operate Monday - Friday: 11.00 - 19.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: 10.00 - 18.00 LT
Not Operate (Closed) Effective 03 January 2021
5 GASO Living World Operate Monday - Friday: 11.00 - 19.00 LT  Effective per 01 November 2020
Saturday, Sunday & National Holiday: 11.00 - 18.00 LT
6 GASO Pantai Indah Kapuk Not Operate Closed Effective per 01 November 2020
7 GASO Borobudur Operate Daily: 10.00 - 18.00 LT Effective per 01 November 2020
8 GASO Kota Kasablanka Operate Daily: 11.00 - 18.00 LT Effective per 01 November 2020
9 GASO Gunung Sahari Operate Monday - Friday: 08.00 s.d 16.30 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
10 GASO Metropolitan Mall Bekasi Operate Daily: 11.00 - 17.00 LT Effective per 01 November 2020
11 GASO Kelapa Gading Not Operate Closed Effective per 01 November 2020
12 GASO Puri Indah Mall Not Operate Closed Effective per 01 November 2020
13 GASO Botani Square Bogor Operate Daily: 10.00 - 18.00 LT Effective per 01 November 2020
Not Operate (Closed) Effective 28 December 2020
14 ATO Soekarno Hatta Cengkareng Operate Daily 24 Hours Effective per 01 November 2020
15 Bandung (BDO) GASO Asia Afrika Bandung Operate Monday - Friday: 08.00 - 15.30 LT Effective per 01 November 2020

Saturday, Sunday & National Holiday: Closed

ATO Hussein Sastranegara Operate Daily: 05.30 – 13.30 LT Effective per 16 December 2020
16 Tanjung Karang (TJQ) GASO Tanjung Karang Operate Monday - Friday: 08.00 - 16.30 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
ATO Raden Inten II Operate 07.00-19.30 LT (Align with Flight Schedule) Effective per 01 November 2020
Region 3 (Joglosemar and Jawa Timur)
No Branch Office Sales Office Status Operational Hours Period
1 Surabaya (SUB) GASO Hotel Bumi Surabaya Operate Monday - Friday: 08.00 - 16.00 LT Effective per 01 November 2020
Saturday: 09.00 - 15.00 LT
Sunday &  National Holiday: Closed
2 ATO Juanda Surabaya Operate Monday, Wednesday - Sunday: 04.00 - 19.30 LT Effective per 01 November 2020
Tuesday: 04.00 - 20.30
3 Yogyakarta (JOG/YIA) GASO Ambarukmo Yogyakarta Operate Monday - Friday: 08.00 - 16.00 LT Effective per 01 November 2020
Saturday: 09.00 - 14.00 LT
Sunday &  National Holiday: Closed
4 Yogyakarta International Airport Operate Daily: 08.00 - 18.30 LT Effective per 01 November 2020
5 Solo (SOC) GASO Veteran Solo Operate Monday - Friday: 08.00 - 16.00 LT Effective per 01 November 2020
Saturday: 09.00 - 15.00 LT
Sunday &  National Holiday: Closed
6 Adi Soemarmo Solo Operate Daily: 07.00 - 16.30 LT Effective per 01 November 2020
7 Semarang (SRG) GASO Ahmad Yani Semarang Operate Monday - Friday: 08.00 - 16.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
8 ATO Ahmad Yani Semarang Operate Daily: 07.00 - 18.00 LT Effective per 01 November 2020
9 Malang (MLG) GASO Hotel Savana Operate Monday - Friday: 09.00 - 16.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
10 ATO Abdulrachman Saleh Malang Operate Wednesday & Friday: 07.00 - 13.00 LT Effective per 01 November 2020
Thursday & Sunday: 08.00 - 14.00 LT
11 Banyuwangi (BWX) GASO Banyuwangi Operate Monday - Friday: 08.00 - 15.00 LT Effective per 01 November 2020
Saturday, Sunday & National Holiday: Closed
12 ATO Belimbingsari Operate Daily: 07.00 - 14.00 LT Effective per 01 November 2020
Region 4 (Bali and Nusa Tenggara)
No Branch Office Sales Office Status Operational Hours Period
1 Denpasar (DPS) GASO Sugianyar Operate Monday - Friday: 08.00 - 16.00 LT Effective per 14 December 2020

Saturday & National Holiday: 09.00-15.00 LT

Sunday : Closed

2 GASO Kuta Paradiso Operate Monday - Friday : 09.00- 17.00 LT

Saturday & National Holiday: 09.00-15.00 LT

Sunday : Closed

3 ATO Bandara Ngurah Rai, Denpasar Operate Daily: 05.00-20.00 LT
4 Lombok (LOP) GASO Lombok Operate Monday - Friday: 08.00 - 16.00 LT Effective per 14 December 2020
Saturday: 09.00 - 15.00 LT

Sunday & National Holiday: Closed

24, 26, 31 December 2020, 2 Januari 2021: 09.00 - 15.00 LT

5 ATO Bandara International Lombok Operate Daily: 08.00 - 16.00 LT Effective per September 2020
6 Labuan Bajo (LBJ) ATO Bandara Komodo, Labuan Bajo Operate Daily: 08.00 - 16.00 LT Effective per 2020
7 Kupang (KOE) GASO Kupang Operate Monday - Friday: 08.00 - 16.00 LT Effective per 14 December 2020

Saturday - Sunday & National Holiday: Closed

24 & 31 December 2020: 09.00 - 15.00 LT

25, 26, 27 December 2020 &, 1, 2, 3 January 2021 : Closed

8 ATO Bandara Eltari, Kupang Operate Monday - Sunday: 09.00 - 16.00 LT Effective per June 2020
Region 5 (Sulawesi and Papua)
No Branch Office Sales Office Status Operational Hours Period
1 Ambon (AMQ) GASO Ahmad Yani Operate Monday – Friday: 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
2 ATO Pattimura Operate Daily: 06.00 – 17.00 LT Operational Hours may change according to airport conditions and available flight
3 Banjarmasin (BDJ) GASO Hasanuddin HM Operate Monday – Friday: 08.00 – 17.00 LT Effective per September 2020
Saturday, Sunday & National Holiday: 09.00 – 13.00 LT
4 ATO Syamsuddin Noor Operate Daily: 07.30– 15.30 LT Operational Hours may change according to airport conditions and available flight
5 Berau (BEJ) GASO Lobby Derawan Hotel Operate Monday – Friday: 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 - 14.00 LT
6 ATO Operate Daily: 08:00 – 13:00 LT Operational Hours may change according to airport conditions and available flight
7 Biak (BIK) GASO Sudirman Operate Monday – Friday: 08:00 – 16:00 LT Effective per November 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
8 ATO Frans Kaisiepo Biak Operate Daily : 07.00 – 15.00 LT Operational Hours may change according to airport conditions and available flight
9 Balikpapan (BPN) GASO Balikpapan Permai Operate Monday – Friday: 08.00 – 16.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 – 13.00 LT
10 ATO SAMS Sepinggan Balikpapan Operate Daily: 09.00 – 16.00 LT Operational Hours may change according to airport conditions and available flight
11 Jayapura (DJJ) GASO Mercure Hotel Operate Monday – Friday: 08.00 – 16.00 LT Effective per June 2020
Saturday, Sunday National Holiday: 09.00 – 15.00 LT
12 GASO Tanah Hitam Operate Monday – Friday: 08.00 – 16.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 – 15.00 LT
13 ATO Airport Sentani Operate Daily: 07.00 – 16.00 LT Operational Hours may change according to airport conditions and available flight
14 Gorontalo (GTO) GASO Medi Botutihe Operate Monday – Friday: 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
15 ATO Djalaluddin Operate Monday – Friday : 09.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT Operational Hours may change according to airport conditions and available flight
16 Kendari (KDI) GASO Ahmad Yani Operate Monday – Friday: 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 08.00 – 13.00 LT
17 ATO Haleuleo Operate Daily: 07:30– 14:00 LT Effective per November 2020
18 Manado (MDC) GASO Sam Ratulangi Operate Monday – Friday: 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 – 15.00 LT
19 ATO airport Samratulangi Operate Daily: 04.00 – 07.00 LT & 14.00 – 17.30 LT Operational Hours may change according to airport conditions and available flight
20 Mamuju (MJU) ATO Tampa paandg Operate Monday – Friday: 09:00 – 16.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 – 14.00 LT
21 Merauke (MKQ) GASO Jalan Raya Mandala Operate Monday – Friday: 08.00 – 17:00 LT Effective per June 2020
Saturday, Sunday &  National Holiday: 09.00 - 15.00 LT
22 ATO Jalan PGT Operate Daily: 08.00 – 16.00 Operational Hours may change according to airport conditions and available flight
23 Nabire (NBX) ATO Operate Daily : 09.00 – 14:00 LT Effective per November 2020
24 Palu (PLW) GASO Not Operate Closed Effective per June 2020
ATO Mutiara Sis Al– Jufri Operate Monday– Friday: 08.00 – 16.00 LT Effective per June 2020
25 Saturday, Sunday &  National Holiday: 09.00– 15.00 LT
26 Palangkaraya (PKY) GASO Imam Bonjol Operate Monday – Friday: 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday: 09.00 – 15.00 LT
27 ATO Bandara Tjilik Riwut Operate Monday, Wednesday, Friday: 06.00 – 10.00 LT Operational Hours may change according to airport conditions and available flight
Tuesday, Thursday, Saturday, Sunday: 14.00-18.00 LT
28 Pontianak (PNK) GASO Rahadi Usman Temporarily Closed Monday – Friday: 08:00 – 17.00 LT Effective per 12 November 2020 - Until Further Notice (UFN)
Saturday, Sunday & National Holiday: 09.00 - 15.00 LT
29 ATO Bandara Supadio Operate Monday - Saturday: 08.00-16.00 LT Effective per November 2020
Sunday: 10.00-18.00 LT
30 Samarinda (SRI) GASO Alaya Operate Monday – Friday: 08.00 – 16.00 LT Effective per June 2020
Saturday & National Holiday: 09.00 – 13.00 LT
Sunday: Closed Effective per June 2020
31 ATO Aji Pangeran Tumenggung Pranoto Operate Daily: 09.00 – 1600 LT Operational Hours may change according to airport conditions and available flight
32 Sorong (SOQ) GASO Sri Gunting Operate Monday – Friday: 08.00 – 17.00 LT Effective per November 2020
Saturday, Sunday & National Holiday: 09.00 - 14.00 LT
33 ATO Domine eduard osok Operate Daily: 06.00 – 15.00 LT Effective per November 2020
34 Timika (TIM) GASO Cendrawasih Timika Operate Monday - Friday: 09.00 – 1600 LT Effective per November 2020
Saturday & National Holiday: 09.00 – 15.00 LT
Sunday: Closed
35 ATO Moses Kilangi Operate Monday: 09.00-14.00 Operational Hours may change according to airport conditions and available flight
Tuesday - Saturday: 07.30-14.30
Sunday : Closed
36 Ternate (TTE) GASO Boulevard Raya Operate Monday – Friday: 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday &  National Holiday: 09.00 – 15.00 LT
37 ATO Sultan Babullah Operate Daily: 07.00 – 15.00 LT Operational Hours may change according to airport conditions and available flight
38 Ujung Pandang / Makassar (UPG) GASO Slamet Riyadi Operate Monday – Friday : 08.00 – 17.00 LT Effective per June 2020
Saturday, Sunday & National Holiday : 09.00 – 15.00 LT
39 Trans Studi Mall Operate Daily: 11.00 – 20.00 LT Effective per June 2020
40 Claro Hotel Not Operate Closed Effective per June 2020
41 ATO Sultan Hasanuddin Operate Daily: 24 Hours Effective per June 2020

This schedule adjustment will be updated regularly, Garuda Indonesia customers may check official information channel through the Garuda Indonesia website, 24-hour contact center, and social media.

As an effort to prevent the spread of COVID-19, Garuda Indonesia applied policy adjustments to services in the lounge. This adjustment is made in accordance with the policies of the Government of Indonesia and the COVID-19 protocol by increasing the following preventive measures:

  1. Body temperature check in the lounge entrance area
  2. Wearing a mask while in the lounge is mandatory, except when eating and drinking
  3. Physical distancing in seat arrangement
  4. Passengers are required to wash their hands with soap and use the provided hand sanitizer
  5. Digital reading material is available
  6. Passengers are allowed to bring their own drinking vessel
  7. Capacity limitation is applied hence it affects to access the lounge at certain times
  8. In peak periods according to the conditions of each lounge, GarudaMiles Platinum members are allowed to enter the lounge 2 hours before departure time

The following is a list of hotels for self-isolation before the test results come out, which are as follows:

No Hotel Name Price per Night (Include Transport)  Price for PCR Test (Exclude Tax) Package Price
1 Bandara Hotel International IDR 1.000.000 IDR 800.000 IDR 1.800.000
2 Ibis Style Jakarta Airport  IDR 1.000.000 IDR 800.000 IDR 1.800.000
3 Arcardia Hotel IDR 1.000.000 IDR 800.000 IDR 1.800.000
4 Ibis Budget Jakarta Airport  IDR 1.000.000 IDR 800.000 IDR 1.800.000
5 Novotel Gajah Mada IDR 1.000.000 IDR 800.000 IDR 1.800.000
6 Grand Mercure Kemayoran (WNA) IDR 1.350.000 IDR 800.000 IDR 2.150.000
7 Grand Mercure Harmoni (WNA) IDR 1.350.000 IDR 800.000 IDR 2.150.000
8 Ibis Slipi IDR 1.000.000 IDR 800.000 IDR 1.800.000
9 Swiss Bell Bandara IDR 900.000 IDR 800.000 IDR 1.700.000
10 JS Luwansa (WNA) IDR 1.350.000 IDR 800.000 IDR 2.150.000
11 Mercure Batavia IDR 1.000.000 IDR 800.000 IDR 1.800.000
12 Wisma Atlit - - -
13 Hotel 88 Mangga Besar No. 10D IDR 800.000 IDR 800.000 IDR 1.600.000
14 Hotel 88 Mangga Besar No. 102 IDR 800.000 IDR 800.000 IDR 1.600.000
15 Hotel 88 Grogol IDR 800.000 IDR 800.000 IDR 1.600.000
16 Anara Airport Hotel Terminal 3 IDR 800.000 IDR 800.000 IDR 1.600.000
17 Zess Hotel Airport Jakarta IDR 700.000 IDR 800.000 IDR 1.500.000
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