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Explore these topics for your upcoming trip

Booking & Reservation

Bid Upgrade

Baggage

Piece Concept Baggage

Medical Condition

Traveling with Child & Infant

Check-In

Travel Document

Lounge

Cabin Features

In-Flight Entertainment

In-Flight Connectivity

Special Meal

BoardingPass Benefit

GarudaMiles & Loyalty Program

Contact Information

Changes & Refunds

Baggage Irregularity

General Customer Service

My Must have items for Every Flight

Topics

Search FAQs

You can book directly through the Garuda Indonesia website (www.garudaindonesia.com), the Garuda Indonesia mobile app (FlyGA), Garuda Sales Office or through authorized travel agents and partner platforms. Online booking is recommended for the best available fares and easiest seat selection.

How can we help you?

Explore these topics for your upcoming trip

Topics

Topics

Search FAQs

How do I book a Garuda Indonesia flight?

How do I book a Garuda Indonesia flight?

I cannot complete my online check-in. What should I do?

I cannot complete my online check-in. What should I do?

How do I retrieve my booking?

How do I retrieve my booking?

Can I choose my seat at the time of booking?

Can I choose my seat at the time of booking?

I did not receive my e-ticket after booking. What should I do?

I did not receive my e-ticket after booking. What should I do?

Can I book a flight for someone else?

Can I book a flight for someone else?

What payment methods are accepted on the Garuda Indonesia website?

What payment methods are accepted on the Garuda Indonesia website?

Is it safe to pay online through the Garuda Indonesia website?

Is it safe to pay online through the Garuda Indonesia website?

I was charged but did not receive a booking confirmation. What should I do?

I was charged but did not receive a booking confirmation. What should I do?

Can I pay in a currency other than Indonesian Rupiah?

Can I pay in a currency other than Indonesian Rupiah?

Can I use GarudaMiles to pay for my ticket?

Can I use GarudaMiles to pay for my ticket?

What is the definition of an infant passenger on Garuda Indonesia?

What is the definition of an infant passenger on Garuda Indonesia?

What is the definition of a child passenger and what fare applies?

What is the definition of a child passenger and what fare applies?

Can a child travel alone on Garuda Indonesia?

Can a child travel alone on Garuda Indonesia?

Are there any special facilities for elderly passengers?

Are there any special facilities for elderly passengers?

What is the maximum number of infants allowed per adult?

What is the maximum number of infants allowed per adult?

Are passengers with special needs (DPNA) or those traveling with an infant (INFT) eligible for complimentary seat selection?

Are passengers with special needs (DPNA) or those traveling with an infant (INFT) eligible for complimentary seat selection?

How do I select or change my seat?

How do I select or change my seat?

Are there preferred or extra-legroom seats available in Economy Class?

Are there preferred or extra-legroom seats available in Economy Class?

My seat recline mechanism was not working during the flight. What should I do?

My seat recline mechanism was not working during the flight. What should I do?

Can I request a specific seat for medical reasons?

Can I request a specific seat for medical reasons?

Can I sit together with my travel companion?

Can I sit together with my travel companion?

What is the difference between the Weight Concept and the Piece Concept for checked baggage?

What is the difference between the Weight Concept and the Piece Concept for checked baggage?

What is the free baggage allowance for Economy Class?

What is the free baggage allowance for Economy Class?

How do I add extra baggage to my booking?

How do I add extra baggage to my booking?

What items are prohibited in cabin and checked baggage?

What items are prohibited in cabin and checked baggage?

What is the maximum size for cabin baggage?

What is the maximum size for cabin baggage?

My baggage was damaged or lost after landing. What should I do?

My baggage was damaged or lost after landing. What should I do?

My flight was disrupted and my baggage was delayed. Am I entitled to compensation?

My flight was disrupted and my baggage was delayed. Am I entitled to compensation?

Can I bring sports equipment or oversized items?

Can I bring sports equipment or oversized items?

What are the regulations for Power Banks & Spare Batteries?

What are the regulations for Power Banks & Spare Batteries?

What check-in options are available at the airport?

What check-in options are available at the airport?

Why can’t I complete online check-in for my international flight?

Why can’t I complete online check-in for my international flight?

Why can’t I see my departure gate after completing online check-in?

Why can’t I see my departure gate after completing online check-in?

What is the check-in deadline for Garuda Indonesia flights?

What is the check-in deadline for Garuda Indonesia flights?

Is there a dedicated check-in counter for GarudaMiles Platinum members?

Is there a dedicated check-in counter for GarudaMiles Platinum members?

Are there lounges available for Economy Class passengers?

Are there lounges available for Economy Class passengers?

What facilities are available at the Garuda Indonesia service desk at the airport?